Eason Yang Email and Phone Number

https://lianbangchuhai.com/BPO sales director, focus on China brands going Global!

BD， Sales and Account Manager for BPO industry.

• Manage 5 accounts including Banking ，Telecom and high tech industry.• Business development

.Lead and Manage 1 Assistant Manager and 2 Supervisor with 150 agents.Improve online efficiency from 30% to 70% in 3 months , save 100 + headcount cost..Cost control and accountable for revenue .Deliver leadership training to management team.Deliver coaching to Supervisors and Team Leaders.Optimize procedure.Overall see the program including operation ,training and quality .Hold activities to encourage and recognize team.Maintain daily communication with… Show more .Lead and Manage 1 Assistant Manager and 2 Supervisor with 150 agents.Improve online efficiency from 30% to 70% in 3 months , save 100 + headcount cost..Cost control and accountable for revenue .Deliver leadership training to management team.Deliver coaching to Supervisors and Team Leaders.Optimize procedure.Overall see the program including operation ,training and quality .Hold activities to encourage and recognize team.Maintain daily communication with client Show less

• Lead and Manage 7 Team Managers and 6 Senior Consultants• Launch Chat Team and achieve target KPI goal in 5 weeks• Build up chat team and create chat process flow • Interview candidates• Deliver coaching to Team Managers and Senior Consultants • Hold activities to encourage and recognize team• Maintain daily communication with client • Cost control and accountable for revenue

Stream Global Service 9/2012 - 7/2013 Team Manager, Service Delivery – Microsoft Surface• Lead a 60 consultants with Technical Support background • Launch a new program• Interview candidates to start the program• Train new hires’ soft skill and technical knowledge• Daily team management to meet assigned goals• Ensure team engagement through recognition and rewardStream Global Service… Show more Stream Global Service 9/2012 - 7/2013 Team Manager, Service Delivery – Microsoft Surface• Lead a 60 consultants with Technical Support background • Launch a new program• Interview candidates to start the program• Train new hires’ soft skill and technical knowledge• Daily team management to meet assigned goals• Ensure team engagement through recognition and rewardStream Global Service 10/2011 - 8/2012 Team Manager, Service Delivery – HTC• Ensure all deliverable and KPI are met• Consistently reaching CSAT scores month over month • Perform KPI data analysis and create adequate coaching plans to drive result• Develop Consultant’s career to Senior Consultant • Ensure team engagement through recognition and reward Show less

• Managed the Cashier, Customer Service and Admin Team• Interview candidates before Suzhou shop launched• Interim Trainer to deliver company process and knowledge• Handle customers’ complaint, and provide sound resolutions• Responsible to maintain sales pace and discount, increase conversion rate to reach sales targets• Deliver product knowledge and provide support to associates

• Lead a team of 10-15 CSR handling credit card enquire• Daily team KPI performance management• Maintain as one of the top performing teams month over month • Develop high potential employees into next wave of leaders