Eber M. Email & Phone Number

Rockville, Maryland, United States

• Effectively communicate with customers and partners via phone, chats, and email to research and resolve issues and inquiries quickly and accurately.• Provide timely feedback to customers and team members on the status of pending support tickets.• Create alternative solutions that mitigate risk while still meeting customer and partner needs.• Proactively bring forward continuous improvement ideas to ensure an exceptional customer and partner experience.• Contribute to team success through training support for new employees.

Baltimore, Maryland, United States

• Managed an efficient data entry of solid waste disposal for inbound and outbound scales. • Monitored and captured accurate gross and tare weights for clients disposing municipal waste & construction debris.• Successfully maintained well organized bookkeeping of ticketing, ran all reports for transfer station , filled and billed credit card & check transactions. • Used programs such as Microsoft Excel, Word, Outlook, and Fastlane. • Stayed in constant communication with heavy equipment operators. • Provided exceptional customer service with clients regarding concern or issues. • Problem solved basic computer and technological issues. Achievements:• Reduced wait time for processing tickets and entry. • Vocal Recognition from Management, Staff & Drivers for productivity and being meticulous. Skills used: • Extensive years of Customer service and Sales • Proficient knowledge of Computer programs such as windows Microsoft , WPM, etc. • Ability to learn new programs or product over the years. • Self-driven and self-taught

Gaithersburg, Maryland, United States

• Provided exceptional Customer Service to build relationships/ bonds with customers. • Assisted customers with finding the right products for their shopping needs. • Informed customers about our wide selection of products, prepared demonstrations, and explained the different features for them to make an informed purchase. • Strengthened communication for responding to customer inquiries throughout the shopping experience.• Emphasized opening customer loyalty plans and/or extended protection/replacement plans and Lowe’s Credit Card applications. • Checking inventory and System to provide accurate delivery and pick up time for smooth process Accomplishments:•Improved customer service and sales performance for department. Skills Used:•Bilingual in Spanish and English•Previous sales experience and customer service to provide top notch service

Washington Dc-Baltimore Area

• Promoted sale of Benjamin Moore Paint and products• Analyzes what products customers would need to complete their projects. • Placed orders on the POS system, inputted the formula into system to tint product to desired color, then completed the transaction. • Organized stock and checked in shipments for the company. Accomplishments:•Improved store sales and service •Connected with customers •Performed above averageSkills Used:•Bilingual •Sales and customer service•Knowledge of the product