Eber M. Email & Phone Number

Rockville, Maryland, United States

• Effectively communicate with customers and partners via phone, chats, and email to research and resolve issues and inquiries quickly and accurately.
• Provide timely feedback to customers and team members on the status of pending support tickets.
• Create alternative solutions that mitigate risk while still meeting customer and partner needs.
• Proactively bring forward continuous improvement ideas to ensure an exceptional customer and partner experience.
• Contribute to team success through training support for new employees.

Baltimore, Maryland, United States

• Managed an efficient data entry of solid waste disposal for inbound and outbound scales.
• Monitored and captured accurate gross and tare weights for clients disposing municipal waste & construction debris.
• Successfully maintained well organized bookkeeping of ticketing, ran all reports for transfer station, filled and billed credit card & check transactions.
• Used programs such as Microsoft Excel, Word, Outlook, and Fastlane.
• Stayed in constant communication with heavy equipment operators.
• Provided exceptional customer service with clients regarding concern or issues.

Gaithersburg, Maryland, United States

• Provided exceptional Customer Service to build relationships/ bonds with customers.
• Assisted customers with finding the right products for their shopping needs.
• Informed customers about our wide selection of products, prepared demonstrations, and explained the different features for them to make an informed purchase.
• Strengthened communication for responding to customer inquiries throughout the shopping experience.
• Emphasized opening customer loyalty plans and/or extended protection/replacement plans and Lowe’s Credit Card applications.
• Checking inventory and System to provide accurate delivery and pick up time for smooth process Accomplishments:

Washington DC-Baltimore Area

• Promoted sale of Benjamin Moore Paint and products
• Analyzes what products customers would need to complete their projects.
• Placed orders on the POS system, inputted the formula into system to tint product to desired color, then completed the transaction.
• Organized stock and checked in shipments for the company. Accomplishments:
• Improved store sales and service
• Connected with customers