HR & Operations :Recruitment and Staffing - Job Analysis and Design, Talent Acquisition, OnboardingTraining and Development - Needs Assessment, Performance Management, Career DevelopmentCompensation and Benefits- Salary Administration, Benefits Management, PayrollCompliance and Legal - Regulatory Compliance, Policy Development, Risk ManagementStrategic HR Planning - Workforce Planning, Organizational Development, Change ManagementHealth, Safety, and Well-being -Workplace Safety, Health ProgramsOperations :Leadership and Team Management - Team Oversight, Goal Setting, Process ImprovementReceivables Management - Order Management, Invoicing, Collections, Credit Management, Cash applicationsCustomer Relationship - Customer Communication, Payment Negotiations, Dispute ResolutionFinancial Reporting and Analysis- Aging Reports, Cash Flow Forecasting, Bad Debt Management, Credit Risk Analysis, Executive ReportingCompliance and Risk Mitigation - Regulatory Compliance, Internal Controls, Audit PreparationSystem Management and Automation - Technology Implementation, Automation

HR & Operations :Recruitment and Staffing - Job Analysis and Design, Talent Acquisition, OnboardingTraining and Development - Needs Assessment, Performance Management, Career DevelopmentCompensation and Benefits- Salary Administration, Benefits Management, PayrollCompliance and Legal - Regulatory Compliance, Policy Development, Risk ManagementStrategic HR Planning - Workforce Planning, Organizational Development, Change ManagementHealth, Safety, and Well-being -Workplace Safety, Health ProgramsOperations :Leadership and Team Management - Team Oversight, Goal Setting, Process ImprovementReceivables Management - Order Management, Invoicing, Collections, Credit Management, Cash applicationsCustomer Relationship - Customer Communication, Payment Negotiations, Dispute ResolutionFinancial Reporting and Analysis- Aging Reports, Cash Flow Forecasting, Bad Debt Management, Credit Risk Analysis, Executive ReportingCompliance and Risk Mitigation - Regulatory Compliance, Internal Controls, Audit PreparationSystem Management and Automation - Technology Implementation, Automation

Quoting, Deal Management & Booking/Order Management•Understand customer requirements via Sales and work with related teams to prepare ordering document by validating various approvals Matrix – DAS (SAM, GAM, CAM)•Responsibility to conduct compliance check, adherence to process steps & manage TAT, Productivity, input/output quality, Revisions, Rejections, Iterations of the team. •Actively involved into – conversion of OD’s (Ordering Document) from Rich Text to PDF (Identifying the Standard/Non Standard Clauses and corresponding with the OKS Library for addition/deletion) •Negotiating and managing external and internal stakeholders for improved co-operation and continuous engagement. (Sales, CDI, A/R, Collections, IB, DPO/GPO teams)•Benchmark parameters and metrics like TAT, Quality and competencies that was required to do this job.•Liaise with the downstream process (booking) on the pending booking request and ensure faster turnaround of deals being booked by verifying and clarifying the queries.•Successfully Transitioned – Micros Quoting (EMEA & JAPAC) – Region from their respective Legacy system and improvised on taking up more of EQT task (complex processing) •Bugs – Raising Bugs and fixing/following up on the issues with the OPST team.•Effectively corresponding with our internal Sales folks for issues/challenges related to Indirect Deals (PTC - Partner Transaction Team– Team). •Managing the Booking for NAMER region – Support Renewals/ACS/DPOS – License Business.•CMRB – Ensuring the team processes daily disputes raised – Million Dollars under various buckers (Customer Satisfaction, Sales Error, and Booking Error)•Training – Daily /Weekly/Monthly – held process training sessions based on the requirement. •Management Discussion – pertaining to Projects, BRM (Business Review Meet), SET (Sales Experience Tracker), CDP (Career Development Plan), Appraisal Discussions.

Accounts Payable - Creation and Modifications of vendor details •Indexing based on language, location and Process•Processing of PO and Non PO invoices in ERP by applying process rules and exceptions•Investigate on invoice discrepancies and follow up with Suppliers/Clients/Vendor master/Procurement based on the issues •Record and manage any invoice exception •Proactive queue management ensuring no aged items pending for processing or aged invoice pending for discrepancy resolution on approval •Blocked document research, follow up and resolution and Vendor debit balance analysis•Generate payment proposal , review and follow up for approval•Initiate stop payment processCash applications:•Handle the tasks of recording payments via wire transfers, lock box and ACH to customer accounts •Responsible for processing and auditing daily cash receipts to ensure accurate customer ledgers •Perform the tasks of resolving internal and external customer account inquiries •Responsible for maintaining hardcopy and electronic files to retrieved required information in a timely manner •Perform responsibilities of processing credit card payment for prepaid sales orders and communicate with billing department and sales in case of processing issues.•Remotely transitioned the cash application process for five different entities for US & APAC •Reduction of 2 FTE, via process improvements (EBS – Electronic bank Statement) and standardization. •Brought in a standardized documentation process all across regions (US,APAC,EMEA) for the cash application process

•Created a credit risk management environment of an acceptable quality, in terms of established credit guidelines; developed sound, acceptable credit policies.•Investigated and verified financial status and reputation of prospective customers applying for credit; reviewed credit references and Dunn and Bradstreet data to determine applicant suitability.•Evaluated and provided analysis, conclusion, and recommendations to determine credit line amounts; communicated information to customers and team members.•Reviewed and adjusted credit lines on a regular basis; revoked lines of credit upon receipt of external information pertinent to financial strength of account.•Identified problem accounts and negotiated payment programs with delinquent customers.•Monitored violations of credit policies and took appropriate action.•Compiled and reported all bad debts and credit losses on a quarterly basis; monitored delinquent accounts carefully and coordinated collections with third party contractors.•Interfaced and assisted sales representatives with data for customers regarding delinquency, daily sales outstanding (DSO), and payment history; resolved rates and discrepancy issues.•Researched and made decisions on finance charges; maintained bad debt and bad debt recovery records.•Evaluated and improved existing information technology within the Credit function.•Facilitated quarterly meetings with Credit and Sales staff.•Hold Bi- weekly/weekly calls with the clients and update on process metrics and provide updates on areas of improvements and standardization •Analyzing the DSO (Day Sales Outstanding) for collections on a regular basis and in case of any dip in the percentage, root cause and provide counter measures •Ensuring the receivables in the > 180+ bucket & >360+ bucket is reviewed on a bi- weekly basis and collections done in these buckets effectively. Therefore reducing the item moving to bad debts