Ebony Crowe Cfe Email & Phone Number

Hawthorn East

Melbourne, Australia

Melbourne, Australia

Melbourne - Docklands

- Developing project plans.- Managing project budgets and project resources. - Assigning a project team, assigning membership and delegating tasks and responsibilities.- Identifying key senior stakeholders and managing communications with those stakeholders through all phases of the project - Designing deadlines for key deliverables.- Developing relationships across business segments and functions to help support the utilisation and allocation of resources.- Evaluating the output from team members and providing resolution for disruptions or inconsistencies in their deliverables.- Identifying and managing risks and issues associated with the project and developing and implementing the appropriate mitigation.- Developing and presenting analytics and reports to the Board and Management, including steering committees of senior management representatives. - Undertaking basic business analysis to support overall project outcomes

Melbourne - Docklands

- Negotiation of the terms and conditions with the insurer to achieve a streamlined insurance design to administrator within the Mercer Super Trust (MST).- Manage the Mercer Super Trust Insurance team, which includes performance management reviews, training, recruiting.- Prepare recommendations and appropriate reports and deliver advice to MST Trustee.- Contribute to the implementation of any regulatory or insurer changes as they arise.- Provide training and direction to stakeholders involved in insurance activities affected by key projects and make required changes and updates to documentations.- Provide support with the development of an insurance solution for a retail platform product by gathering information and assisting with comparisons.- Contribute to development of procedures to reflect preferred approach, insurer requirements, and best practice and to achieve maximum efficiencies by making any required updates are made to the relevant documentation. - Use market, member and product data and financial analysis to provide insight into desired product and service portfolio, customer segments for strategic planning.- Examples of projects worked on are, Government changes “Stronger Super” and the new APRA Reporting SRF703 and SRF250

Melbourne Cbd

- Prepare best practice procedures for end-to-end business and operational processes, taking into account items such as fund benefit design and calculations, cash flows, website and letters / reports;- Identify and rectify process weaknesses, including delivery of new processes or tools;- Resource management to complete multiple competing tasks and timetables and ensuring all team tasks are delivered to agreed standard within agreed timeframes;- Representing the team in Steering Committees, Working Groups and Management teams and all major projects as required.- Liaison with clients, auditors and other agencies regarding testing strategies and outcomes.- Document and assist in the development of new Administration policies and procedures (including SOP’s) in a clear and accurate manner, prior to handover to the administration team.- Work in a collaborative manner with current Administration management and Operations Lead to identify and implement process/policy changes.- Establish workflow processes, specifically ensuring M-Track is established to enable effective management of all administration tasks by GOSS and the administration team. - Create test plans and perform user acceptance testing to ensure 100% accuracy of benefits configured on all relevant systems.- Assist the Data Analyst where required to transition data from former fund.- Lead and assist in the provision of information and detail to establish agreed data integration platform, liaising closely with the Data Integration team and payroll staff where required and assist with UAT of data integration solution.- Provide training to the administration team and other teams as required.- Examples of projects worked on are, New Business transitions into Mercer: Media Super, RBF Tasmania Accumulation Scheme/Account Based Pension, Equipsuper, Australian Super Lifetime Pensions.

Melbourne Cbd

- Leadership and management of 8 team members including ongoing development and motivation of team maximizing employee performance & personal goals, setting key performance measures and regular performance appraisals- Representing the Central Underwriting team in all major projects and implementing them into the business- Manage external relationships and communications including regular meetings with main insurer to discuss key issues and concerns.- Management including development and analysis of quarterly reports on all external insurers for Insurance Operations.- Liaising with the MST, Stand Alone administration areas as well as Client Service Managers the claims team, project teams, R&F team and other parts of the business.

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