- Increase the number of eligible clients enrolled in Children's Special Health Care Services by providing in person and telephone education and outreach to parents, caregivers, and professionals.- Conduct welcome calls to all new enrollees to answer questions about the program. - Provide resource information to enrollees as requested and identify immediate needs that may require further intervention by staff.- Develop materials, bother written and electronic to provide for parents/enrollees.- Use social media to both communicate with parents/enrollees to offer support and guidance.- Provide information about program to enrollees and non-enrollees about services.- Provide telephone and home visits to provide follow-up on referrals and to provide additional support and guidance. - Meet with neighborhood representatives and liaison with Public Heath staff to develop plans for neighborhood level improvements. - Complete applications with individuals and families, for health, medial, and Temporary Assistance for Needy Families (TANF) assistance. - Collaborate with other agencies as in, Home of New Vision, Avalon Housing, St. Joseph's Complex Care, and IHA Complex Care departments to assist, give and implement, services, resources and referrals.

- Increase the number of eligible clients enrolled in Children's Special Health Care Services by providing in person and telephone education and outreach to parents, caregivers, and professionals.- Conduct welcome calls to all new enrollees to answer questions about the program. - Provide resource information to enrollees as requested and identify immediate needs that may require further intervention by staff.- Develop materials, bother written and electronic to provide for parents/enrollees.- Use social media to both communicate with parents/enrollees to offer support and guidance.- Provide information about program to enrollees and non-enrollees about services.- Provide telephone and home visits to provide follow-up on referrals and to provide additional support and guidance. - Meet with neighborhood representatives and liaison with Public Heath staff to develop plans for neighborhood level improvements. - Complete applications with individuals and families, for health, medial, and Temporary Assistance for Needy Families (TANF) assistance. - Collaborate with other agencies as in, Home of New Vision, Avalon Housing, St. Joseph's Complex Care, and IHA Complex Care departments to assist, give and implement, services, resources and referrals.

Provide, psychodynamic, CBT, SFT, trauma-informed and other evidence-based methods of therapy to individuals throughout Southeastern Michigan.

Provided, psychodynamic, CBT, SFT, trauma-informed and other evidence-based methods of therapy to individuals throughout Southeastern Michigan.

- Internship for Master of Social Work program at Michigan State University- Participated on and with Macro and Micro activities, functions and tasks. - Participated on Rapid Response Initiative for COVID-19 health pandemic.- Completed interviews on Flu and COVID-19 vaccine messaging initiative.- Collaborated on Analysis Team for Rapid Response Interviews.- Delivered Food boxes to individuals and families in need.- Collaborated with subsidized housing with food distribution initiatives.- Collaborated with Community Allies to provide resources, services, and financial assistance.- Connected and provided residents with community food pantries. - Participated at flu and COVID-19 vaccine distribution clinics-

- Interview client for personal information, update and provide referral in HMIS computer software system. - Ensure safety, welfare and whereabouts of all clients.- Interacting with clients in a non-judgmental manner, according to NASW Code of Ethics.- Provide supportive, empathetic, confidential listening, and general assistance to clients.- Responsible for the operations of various residential and service floors and off site warming centers.- Know and be able to implement shelter polices and procedures. - Deliver mail, administer drug and alcohol tests to clients, when necessary.- Document appropriate and professional client notes and activities, to other employees via paper and computer software programs, including HMIS.- Responsible for light cleaning of facilities, laundry and ordering supplies. - Attend and maintain all appropriate and necessary trainings, as needed and required.- Perform duties independently and collaborate with other staff members, as necessary. - Supervise volunteers, including administering position assignments.- Ensure all current clients have checked in, received mail and been given drug tests when needed. - Perform drug and alcohol testing. - Supportive, empathetic, confidential listening and offering client general assistance.- Welcome and orient new clients to rules and responsibilities of the floor and congregate living.- Appropriate communication with Manager, Case managers, and other staff regarding client Leave of Absences, Late Arrivals and other client policy questions.

- Maintained, updated and coordinated the family shelter list and entry in to shelters in Washtenaw County.area.- Received referrals from Housing Access for Washtenaw County (HAWC) for households who are in need of eviction prevention and security deposits. - Assured that assessments were completed within 48 hours of receiving referrals. - Coordinated referrals to other Housing Resource Specialists, as needed. - Responsible for provision of casework services. - Conducted client interviews and asses needs, review client budget, and made financial management recommendations. - Partnered with consumers, develop and monitor Housing Plans.- Networked with other social service agencies in community to establish and maintain good interagency working relationships.- Advocated for the on-going needs of clients and provide referrals to other mainstream community resources, such as, mental health, Michigan Department of Health and Human Services (MDHHS), Social Security, DTE Energy, Legal Services, and etc. - Completed all necessary paperwork thoroughly and in a timely manner. - Ensured that client files are up to date with all required documentation is recorded in files - Performed data entry of client records in Homelessness Management Information System (HMIS) ServicePoint in "real time".- Provided backup services to HAWC.- Responded to callers, assess initial needs and made appropriate referrals. - Responded to walk-ins who faced housing crises, assessed initial needs, conducted intakes and provided appropriate referrals. - Participated in agency program and community meetings.- Provided leadership and trained Intake Specialists and Housing Resource Specialists.- Referred customers to Legal Services of Southeastern Michigan, as necessary.- Maintained and updated the Housing Choice Voucher (HCV) waitlist database for Michigan State Housing Development Authority (MSHDA), for over 130 monthly revolving, Washtenaw County families and individuals.

- Provision of eviction prevention, security deposits and shelter assessments case management, for financial assistance, and shelter entry to families and individuals in the Washtenaw County area.- Received referrals from Housing Access for Washtenaw County (HAWC) for households who are in need of eviction prevention and security deposits. - Assured that assessments were completed within 48 hours of receiving referrals. - Coordinated referrals to other Housing Resource Specialists, as needed. - Conducted client interviews and asses needs, review client budget, and made financial management recommendations, and housing plans. - Provided follow-up services to households receiving financial assistance.- Networked with other social service agencies in community to establish and maintain good interagency working relationships.- Advocated for the on-going needs of clients and provide referrals to other mainstream community resources, such as, mental health, Michigan Department of Health and Human Services, Social Security, DTE Energy, Legal Services, and etc. - Completed all necessary paperwork thoroughly and in a timely manner. - Ensured that client files are up to date with all required documentation is recorded in files - Performed data entry of client records in Homelessness Management Information System (HMIS) ServicePoint in "real time".- Provided backup services.- Responded to walk-ins who faced housing crises, assessed initial needs, conducted intakes and provided appropriate referrals. - Participated in agency program and community meetings.- Participated in any initial and ongoing trainings as directed by program guidelines and/or agency requirements.- Trained Intake Specialists and Housing Resource Specialists.- Conducted home inspections assessed for financial assistance, according to Michigan State Housing Development Authority (MSHDA) standards.- Referred customers to Legal Services of Southeastern Michigan, as necessary.

- Answer calls in a timely manner and determine the primary need, and discern the urgency of the presenting housing crisis. - Provide comprehensive housing assessments utilizing modules in the Homeless Management Information (HMIS) Service Point database. - Assist with the housing information and/or referrals with the goals of preventing homelessness and/or securing permanent housing.- Develop an "Action Plan" utilizing a strength based approach with each customer. The Action Plan will identify housing options and resources that are available to complement the consumers' needs, resources, and expectations. - Record all data in "real time" within HMIS ServicePoint.- Provide and maintain community linkages as appropriate to the needs of the consumer and provide as much information to the consumer as possible. - Develop and maintain knowledge of social case work methods and techniques. - Attend community meetings, workshops, and seminars related to homelessness issues. - Faced people in poverty and life crises with commitment and desire to assist individuals and families to achieve stability, health, wholeness and independence. - Proven communication, both verbal and written, and interpersonal skills. - Interacted positively with individuals, colleague and community agencies.

- Make hard back (book) cases.- Working knowledge of casemaking, board cutting, flatbed cutter equipment and stamper.- Set up and run casemaker, preform preventative maintenance and minor repairs.- Maintain inventory of high wear parts and consumables.- Train employees.- Meet and exceed daily quotas.- Ensure machinery is ready at beginning and end of each shift. - Cross trained on various machines.- Initiate and follow-up with maintenance needed for equipment.- Keep work center neat and orderly.- Problem sovled to maintain quality and quality.- Strong mathematical and mechanical skills.

- Work independently and/or with other team members.- Load paper sections to machines to bind books.- Load paper sections to and run machines that sew books together.- Load books to book trimming machine. - Book repair.- Sort, collate, glue, tape, trim and pack.- Feed shrink wrap machine and gather books from machine that puts on dusk jackets.- Make hard back (book) cases.- Meet and exceed daily quotas.- Ensure machinery is ready at beginning and end of each shift. - Cross trained on various machines.- Initiate and follow-up with maintenance needed for equipment.- Keep work center neat and orderly.- Problem sovled to maintain quality and quality.- Strong mathematical and mechanical skills.

- Attended to the care of adolescents.- Scheduled and transported clients to and from appointments using personal and company vehicles.- Worked as Liaison between clients and schools.- Guided, taught, and scheduled domesticated duties and life skills and passed medications.- Supervised clients in residential homes, at planned functions and inside the community.- Mentored and counseled youth one on one and in groups.- Trained employees.- Restrained clients, individually and with team members using Non-Violent techniques, when necessary.- Knowledge of and assisted clients in modifying emotional, behavioral and situational challenges into productive and successful ones.

- Greeted visitors, callers and staff and directed them to appropriate destinations.- Received, transferred, and placed call on multi-line telephones and made appointments.- Composed, recorded, typed and distributed staff meetings, routine correspondence and reports.- Set up, processed, developed and maintained multiple paper and electronic filing systems.- Made copies of correspondence and other printed materials.- Provided general clerical and secretarial services throughout campus, including ordering and stocking supplies.- Started off as part-time main switchboard operator and was promoted to full-time administrative assistant through training, education, test-taking and certification.

- Provided administrative assistant and general clerical skills to the staff, students and parents.- Received and placed telephone calls, took messages and made appointments.- Maintained multiple databases in all Microsoft Applications.- Filed, faxed and processed documents.- Processed, developed and maintained filing systems.