Leadership and Team Management Support Management ExpertiseCross Functional Team Collaboration (R&D, Implementations, Project Management, etc.)Technical Support (Networking, Interface, Web and Mobile Applications)Documentation Creation and Process ImprovementCustomer Service KPIsReporting

• Collaborated with doctors, surgeons, nurses, clinical and non-clinical staff providing exceptional training and support on EPIC EMR software.• Actively engaged with physicians to provide one-on-one support, developed new processes to streamline workflows and maintained efficient time management.• Worked closely with cross-functional teams to solve problems, implemented changes and facilitated issue resolution.• Managed day-shift consultants; facilitated in rounding, scheduling, staff issues/concerns and other project management related tasks; completed a daily communication report with system issues, rounding notes, staff issues, schedule requests/attendance; attended site meetings; compiled meeting minutes.

• Drove investigations by evaluating and negotiating theft claims to attain fair and equitable settlements.• Achieved cost management objectives through expert execution of compliance processes.• Demonstrated effective time management and organizational skills to meet deadlines and perform daily responsibilities.

• Prepared HUD-1 Settlement Statements, loan packages and other documents necessary to close residential loans.• Accurately closed loans with minimal post-closing issues or funding losses.• Interacted with borrowers and lenders to resolve loan issues and concerns in a timely manner. • Provided recommendations and solutions to improve client relations.• Developed in-depth training materials for escrow assistants and escrow closers.

• Scheduled closings and obtained loan documents from various mortgage companies.• Provided ongoing communication and support to loan closers and mortgage officers.• Implemented new work processes to improve turnaround times.• Developed training materials and provided training for new hires.

• Utilized research and analytical skills to identify suspected cases of money laundering, terrorist financing and fraud.• Investigated unusual deposit activity on over 100 accounts monthly and thoroughly documented the suspicious activity. • Planned and facilitated training sessions within the department using PowerPoint presentations and teleconferencing.• Communicated with bank personnel and external clients such as the IRS, the Department of Treasury and other financial institutions regarding pending investigations.

• Effectively managed portfolio of 115 commercial loans worth over $2.3 billion.• Completed initial loan set up and provided ongoing assistance with payments and advances.• Assisted in the development of more efficient processes and implemented change initiatives.• Provided support to thirteen relationship managers with day-to-day loan activity.