Ebony A. Email & Phone Number

New York, New York, Us

New York, New York, Us

Managed the budget for Greenhouse's Black ERG

New York, New York, Us

- Project manages Enterprise software implementations, integrations, data migration, and custom development -Implements internal process improvements, by leveraging automation and third-party tools, to enhance the scalability and efficiency of Enterprise solutions.- Builds and maintains Enterprise project tools and processes – including project plans, issue, and enhancement trackers, training companions, and agenda templates - Supports pre-sales strategizing and project planning in collaboration with the Customer Success and Sales teams-Strategizes and oversees the development, implementation, and maintenance life cycles of multiple projects at a time- Works cross-functionally with other departments involved with the implementation (Customer Success, Professional Services, Sales, Product, Engineering and more)

New York, Ny, Us

- Project managed long-term and short-term HRIS initiatives throughout the entire lifecycle- Worked closely with the Product and Engineering teams to develop and maintain roadmap and provide regular updates to the Customer Success and organization as a whole-Monitored customer feedback and escalated issues through multiple support channels to discover, report on, and escalate trends-Looked for process improvements and involve key decision-makers to help make changes across the organization while looking to improve our overall customer experience- Worked closely with our Product, Operations, and Support teams to coordinate communication plans for product and service announcements- Identified product and vendor gaps-Created and documented internal processes and public-facing Help Center articles and videos for our products and demo new features to the team

New York, Ny, Us

B.L.A ( Black Leadership Alliance) provides educational and networking opportunities to its members and allies. It allows serves as an educational resource to the company as a whole to learn about Black culture.

New York, Ny, Us

- Main point of contact for 75 + enterprise businesses, assisting with complicated issues related to payroll, health insurance, compliance, and taxes.-Worked cross-functionally and collaborated with internal departments to uncover root causes that created redundant issues and improve processes for customer satisfaction and retention. - Provided expert-level customer service and guidance, to educate companies on remaining compliant with HR related issues and with state and federal laws. - Also served as part of the leadership team on a Diversity and Inclusion group ( Black Leadership Alliance) which cultivates the development and advancement of people of color through professional and social networking opportunities.

As seen in Teen Vogue , Vice TV, Glamour, Buzzfeed, Refinery29 and more.- Proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence and business development.- Manages relationship with vendors, wholesalers, business partnerships and collaborations.- Operates autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing.

Irvine, California, Us

- Acted as the day-to-day client contact, focused on execution and project management.- Managed the delivery of a wide variety of project types (email, direct mail and strategy).- Provided daily and weekly updates to all members of the assigned project teams.- Represented the voice of the client in all internal discussions.- Developed and maintained expertise in all areas of an assigned client’s business.- Kept detailed records of internal and external project communications.

Dublin, Ie

- Worked in the Law Office of Dale I. Frederick from 2010-2011 as a Trainee Solicitor during Law School

Master'S Degree, International Development Law And Human Rights

Doctor Of Law - Jd

Bachelor'S Degree, Economics, Politics And Law

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