The IT Manager’s role is to manage the support of staff-issued hardware (computers, equipment), core software applications (Active Directory, Intune, Okta, Office 365, Ninja RMM, Carbon Black, Project Management applications (ClickUp), Zoom, Slack, Box, Adobe Creative Cloud), and support the key IT processes listed below.IT Systems Administrative Support· Manage relationships with all IT vendors including support, networking, and AV systems· Oversee enterprise cybersecurity audits and remediation· Audit shared status of documents and folders· Perform regular recertification of staff access and permissions· Admin of systems: Okta, Zoom (& Zoom Phones), Box, Office 365, Slack· Participate in the creation of the annual IT budget· Coordinate & communicate IT installations, upgrades, and maintenance· Hardware and software needs assessment: evaluate and maximize functionality of systems · Work with staff to identify IT needs & knowledge gaps· Maintain, update, and organize all IT documentation including Employee Handbook & other policies, on/off boarding, and user guides· Test and update disaster recovery and business continuity plansIT Support Helpdesk· Serve as first point of responsibility for staff, monitoring the ticketing system (Freshdesk) · Manage onboarding / offboarding of employees including creation of accounts, machine preparation (imaging), and training· Weekly meetings with IT vendor to review tickets and long-term project progress· Escalate support requests to the appropriate team members while ensuring a smooth hand-over· Procure hardware and software licensing adhering to annual budget· Security and integration review of new software and services· Manage the deployment and user training of new tools, applications, and technologies· Manage AV conferencing systems training, organization, and equipment upkeep· Lead security incident response and remediation

· Managed office inventory, supplies, and replenishment - consumables and assets· Worked closely with multiple departments at ADP to ensure correct processing and deductions for staff and contractor payroll; including taxes, health benefits, and 401k for the staff· Handled all bookkeeping, including AP/AR, and multiple bank account / credit card reconciliations· Arranged travel logistics and calendaring for staff and partners· Organized all logistics for client visits includes conference room setup, coffee and meal orders, building visitation security processes

Manage logistics and execution of a full office move, coordinating integration with new departments exposed through a corporate mergerManaged office inventory, supplies, and replenishmentProof-read PowerPoint decks to be presented to clients. Proposals, final reports, and transcripts of interviewsCreate and execute procedures for the on-boarding of new employees, including all US-based office manager trainingManage and process expenses for all NYC based employees for management approval and generate purchase orders for internal associate work and outside vendorsArrange travel itinerary and logistics for the New York business unit, advisory board members and clients, with a focus on providing individually tailored support and planning when appropriateInterface with internal and contracted IT professionals to implement and troubleshoot company equipmentOrganize and execute webinar recordings and archival activities using cloud and physical data storage Organize company wide day-long events with meetings and group activities, as well as smaller off-site meetings

Utilize ADP Pay Expert for payrollUse ACE Project Management to keep track of all departmental and interdepartmental tasks and deadlines. Utilized the program to give daily reports to management on all department activitiesOversee and maintain large physical databaseUtilize QuickBooks Enterprise for invoices and loan / grant payments as well as credit memosAP / AR with daily bank deposits

· Success in migrating the company from Microsoft suite to Google suite· Administrator: Managed e-mail accounts and distribution lists, corporate, employee, and consultant calendars (80+ user accounts)· ACE Project Management administrator. Generated timesheets and excel reports through ACE. Adjusted resource utilization across projects (80+ consultants)· Google Apps Suite administrator· SalesForce.com administrator· Voice Over IP phone system administration (40 phones)· Managed AP/AR using QuickBooks Online· Aggregated invoices against Statements of Work. Compiled expenses and time against bill rate to generate invoices to clients· Designed and implemented the orientation process and package for new employees· Verified and validated expense reports. Petty cash tracking / spending· Managed office inventory, supplies, and replenishment· Managed phone calls, meetings, and calendars for multiple company officers

· Prepared all documents for closing, contacted the closer, and coordinated actions with all stakeholders. (20-25 closings daily)· Designed and implemented new title bill process, greatly increasing ease and efficiency of the process, eliminating one full-time head count· Prepared final title bills before closing· Trained coworkers on final title bill preparation· Handled processing and title insurance of large loan packages from real estate closings· Disbursed funds and wire transfers using QuickBooks. Issued checks· Handled various broker, bank, and borrower issues with loan files

· Managed job postings / interviewed potential employees for various positions within the company· Managed HR/Healthcare benefits for employees· Managed office and production inventory ($10k/week in purchases)· Verified shipping department for accuracy· Invoiced and sent accounts receivable reports to clients· Managed payment of vendor invoices, expense reports, and check requests· Designed and implemented purchase order and receiving system using QuickBooks

· Departmental searches - developed policies and procedures, training 5 co-workers on the new system· Reading departmental searches and deed/mortgage chains into a title report· Ordered name runs, bankruptcy searches, and title continuations in preparation for closings· Assisted in onboarding new employees