Michael Chambers Email & Phone Number

Durham, Nc, Us

Durham, Nc, Us

Oversaw all marketplace operations across multiple platforms, including Amazon, eBay, Walmart, Sears, TradeMe, and Webshop Manager.Applied organizational tools to streamline team management, including project coordination, meetings, performance evaluations, and cross-department collaboration.Managed vendor integrations, automotive parts fitment, and marketplace compliance, and created SOPs to ensure inventory accuracy, customer satisfaction, and streamlined onboarding.

Designed and produced original artwork using Adobe Photoshop and Illustrator for diverse commercial applications, including websites, brochures, publications, and logos.Independently managed projects to ensure on-time completion within client budgets.

Morrisville, Nc, Us

Provided technical support to marketplace partners, troubleshooting API integrations and monitoring syncs to ensure seamless operations.Collaborated with Engineering and Product Management teams to log bugs, submit enhancement requests, and provide strategic feedback.Communicated alerts, status reports, and solutions to both internal teams and external partners through various channels, including email, instant messaging, Salesforce, and phone support.

Morrisville, Nc, Us

Managed cases related to inventory, marketplaces, order fulfillment, and API/FTP integrations with expert knowledge of Multiple Distribution Center accounts.Specialized in REST API and SOAP, delivering consistent performance in training and cross-functional communication.Provided customer support via phone, chat, and email, tracking cases through Salesforce for efficient resolution.

Oslo, No

Tasked to a team of Customer Service Representatives to help provide them with important information and assistance in the inner workings of The Secret World. As a result players were able to be assisted faster and with less error.Updated internal documentation for the Customer Service wiki to streamline problem solving solutions for players.

Oslo, No

Created detailed test cases in JIRA for bug reproduction, enabling developers to prevent future issues and ensure game quality, boosting customer satisfaction.Collaborated with internal teams to disseminate critical updates and document in-game mechanics, improving testing efficiency and protecting brand loyalty.Investigated and resolved player bug reports, increasing customer retention, and provided support to Customer Service Representatives, enhancing response accuracy and speed.

Northport, New York, Us

Earned enough call center leads as the first hire for the southern call center that my supervisor was able to get regional call centers approved and implemented as a permanent part of Vested Business Brokers.

Oslo, No

Wrote detailed step by step test cases for reproduction of bugs by the design team. Developers were then able to follow the test cases with precision, preventing the recurrence of bugs in future builds and thus insuring the quality of Funcom's games.Collaborated with other internal team members to ensure efficient dissemination of critical updates for Funcom's games, protecting brand loyalty.Examined player bug reports and investigated, located, and resolved player issues which increased customer retention and satisfaction.Documented all in game mechanics in Excel for trade skills in Age of Conan and distributed them amongst the department. This allowed my peers to optimally test and find any issues found in this game mechanic without them having to waste time in training themselves on how the mechanic worked.

Designed all artistic assets for workbooks and game applications including: characters, environments, graphical user interfaces, and packaging. As a result 2 Gals Speech Products was able to create their first marketable products and are now a successful business.Provided valuable input towards the art direction and game play mechanics implemented in all 2 Gals Speech Products interactive games. As a result feedback from their games has been positive from their target audience and has provided an effective method for helping children who need speech therapy in a fun and entertaining way.