Michael Chambers

Michael Chambers Email and Phone Number

AI and Automation Engineer @ Pendo.io
Durham, NC, US
Michael Chambers's Location
Durham, North Carolina, United States, United States
About Michael Chambers

With over a decade of professional experience, my core competencies lie in marketplace management and project streamlining, with a focus on enhancing e-commerce operations at Mountain Power Systems. My mission aligns with creating efficient, customer-focused online marketplaces, leveraging my expertise in vendor integrations and SOP development. My dedication to optimizing marketplace operations resonates with our company's commitment to innovation and customer satisfaction.At Mountain Power Systems, I've taken charge of marketplace operations across several major platforms, applying organizational tools that enhance team coordination and performance. My role encompasses managing marketplace operations, third-party relationships, and marketplace compliance, a responsibility that has notably improved inventory accuracy and customer experiences. My skills in CSM, customer success, and project management have been instrumental in forging a seamless, integrated e-commerce environment that supports our business goals.

Michael Chambers's Current Company Details
Pendo.io

Pendo.Io

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AI and Automation Engineer
Durham, NC, US
Website:
pendo.io
Employees:
1070
Michael Chambers Work Experience Details
  • Pendo.Io
    Ai And Automation Engineer
    Pendo.Io
    Durham, Nc, Us
  • Mountain Power Systems
    Marketplaces Manager
    Mountain Power Systems Aug 2019 - Present
    Oversaw all marketplace operations across multiple platforms, including Amazon, eBay, Walmart, Sears, TradeMe, and Webshop Manager.Applied organizational tools to streamline team management, including project coordination, meetings, performance evaluations, and cross-department collaboration.Managed vendor integrations, automotive parts fitment, and marketplace compliance, and created SOPs to ensure inventory accuracy, customer satisfaction, and streamlined onboarding.
  • Morgan Media Llc
    Graphic Illustrator
    Morgan Media Llc Aug 2018 - Jan 2023
    Designed and produced original artwork using Adobe Photoshop and Illustrator for diverse commercial applications, including websites, brochures, publications, and logos.Independently managed projects to ensure on-time completion within client budgets.
  • Channeladvisor
    Partner Support Engineer
    Channeladvisor Mar 2016 - Jul 2019
    Morrisville, Nc, Us
    Provided technical support to marketplace partners, troubleshooting API integrations and monitoring syncs to ensure seamless operations.Collaborated with Engineering and Product Management teams to log bugs, submit enhancement requests, and provide strategic feedback.Communicated alerts, status reports, and solutions to both internal teams and external partners through various channels, including email, instant messaging, Salesforce, and phone support.
  • Channeladvisor
    Software Support Technician
    Channeladvisor Oct 2012 - Mar 2016
    Morrisville, Nc, Us
    Managed cases related to inventory, marketplaces, order fulfillment, and API/FTP integrations with expert knowledge of Multiple Distribution Center accounts.Specialized in REST API and SOAP, delivering consistent performance in training and cross-functional communication.Provided customer support via phone, chat, and email, tracking cases through Salesforce for efficient resolution.
  • Funcom
    Senior Customer Service Representative
    Funcom Jul 2012 - Sep 2012
    Oslo, No
    Tasked to a team of Customer Service Representatives to help provide them with important information and assistance in the inner workings of The Secret World. As a result players were able to be assisted faster and with less error.Updated internal documentation for the Customer Service wiki to streamline problem solving solutions for players.
  • Funcom
    Senior Quality Assurance
    Funcom Oct 2011 - Jul 2012
    Oslo, No
    Created detailed test cases in JIRA for bug reproduction, enabling developers to prevent future issues and ensure game quality, boosting customer satisfaction.Collaborated with internal teams to disseminate critical updates and document in-game mechanics, improving testing efficiency and protecting brand loyalty.Investigated and resolved player bug reports, increasing customer retention, and provided support to Customer Service Representatives, enhancing response accuracy and speed.
  • Vested Buisness Brokers
    Sales Manager
    Vested Buisness Brokers Feb 2011 - Oct 2011
    Northport, New York, Us
    Earned enough call center leads as the first hire for the southern call center that my supervisor was able to get regional call centers approved and implemented as a permanent part of Vested Business Brokers.
  • Funcom
    Quality Assurance
    Funcom May 2008 - Aug 2010
    Oslo, No
    Wrote detailed step by step test cases for reproduction of bugs by the design team. Developers were then able to follow the test cases with precision, preventing the recurrence of bugs in future builds and thus insuring the quality of Funcom's games.Collaborated with other internal team members to ensure efficient dissemination of critical updates for Funcom's games, protecting brand loyalty.Examined player bug reports and investigated, located, and resolved player issues which increased customer retention and satisfaction.Documented all in game mechanics in Excel for trade skills in Age of Conan and distributed them amongst the department. This allowed my peers to optimally test and find any issues found in this game mechanic without them having to waste time in training themselves on how the mechanic worked.
  • 2 Gals Speech Products
    Vector Artist
    2 Gals Speech Products Aug 2007 - Nov 2009
    Designed all artistic assets for workbooks and game applications including: characters, environments, graphical user interfaces, and packaging. As a result 2 Gals Speech Products was able to create their first marketable products and are now a successful business.Provided valuable input towards the art direction and game play mechanics implemented in all 2 Gals Speech Products interactive games. As a result feedback from their games has been positive from their target audience and has provided an effective method for helping children who need speech therapy in a fun and entertaining way.

Michael Chambers Education Details

  • East Tennessee State University
    East Tennessee State University
    Digital Media With A Minor In Art

Frequently Asked Questions about Michael Chambers

What company does Michael Chambers work for?

Michael Chambers works for Pendo.io

What is Michael Chambers's role at the current company?

Michael Chambers's current role is AI and Automation Engineer.

What schools did Michael Chambers attend?

Michael Chambers attended East Tennessee State University.

Who are Michael Chambers's colleagues?

Michael Chambers's colleagues are Jordana Hodges, Laura Baverman, David Kindel, Chuck Kesler, Benjamin Westenberger, Brian Walsh, Francisco Fantl.

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