Eric S. Email & Phone Number

South San Francisco, California, US

• PM lead for the data platform products used by Stripe merchants, Stripe product teams building merchant-facing experiences, and internally by teams across Stripe.
• DRI for the metrics engineering that served real-time metrics to power the 2024 Stripe BFCM site (bfcm.stripe.com).
• DRI for the automated generation and delivery of custom financial reporting products for a Fortune Global 50 enterprise merchant.

Seattle, Washington, US

Product lead Client Platform, Design Systems, Remitly Access

San Francisco, CA, US

• Product lead focused on increasing productivity of client engineering teams
• Eliminated hundreds of hours of client engineer time spent waiting for local builds.
• Led initiatives that produced more than $700,000 in cost savings and freed up 4 FTE for higher ROI projects.
• Deployed multi-year strategies, quarterly roadmaps, OKRs, and KPIs for two of four org pillars (70+ engineers).
• Developed a qualitative and quantitative research program that improved research quality and analytic rigor, while reducing effort needed, resulting in improved customer-centricity and data-informed prioritization.
• Applied sentiment analysis and feature selection techniques to prioritize more impactful work.

San Francisco, CA, US

• Built secure, privacy-preserving products for data collection and analysis at Internet scale
• Led dynamic telemetry initiative that reduces time from product question to data collected by more than 98 percent.
• Led development of capability that gives product teams focused on operational metrics (e.g., performance, stability) greater understanding of the impact of their work while better supporting iterative development.
• Drafted the data org's product strategy and vision for data discovery, dynamic telemetry, and stability data.
• Developed data org product templates and processes and conducted training and coaching to increase product thinking at the individual and project team levels.

San Francisco, CA, US

• Led Platform Initiatives product team incubating new product areas and pivoting mature but stagnated areas.
• Led team of staff product managers with leadership focus on developing a culture of psychological safety, mutual support, and transparency.
• Developed strategy for performance program supporting products representing more than 235 million MAU.
• PM'd release of Firefox on Apple Silicon resulting in availability of a fully functional browser within days of the Apple product launch.
• Produced double digit improvements in performance in four successive halves.
• Promoted hypothesis-driven product development resulting in a 500% increase in experimentation in one year.

Founded a technology company to provide consumers a better connection to the internet in the form of an easy-to-use smart WiFi appliance that is always secure and always up to date.

Mountain View, CA, US

• Led product development of multi-platform enterprise data-security product through public launch and first paid deployments during which time company valuation increased by 45%.
• Implemented processes to improve issue tracking, clarity of product design, and release planning resulting in a reduced rate of regressions and improved stakeholder awareness of status.

Mclean, VA, US

• Won Booz Allen's first Startup Weekend event with a combination data and software as a service offering to add context to vulnerability disclosures and help clients to prioritize remediation
• Led a seven analyst cyber threat intelligence team that generated $2,000,000 in annual revenue
• Supported clients and Booz Allen Hamilton delivery teams across more than a dozen organizations in the private and public sectors
• Led development of tools and platforms to support a 40-person open-source analytic cell within Booz Allen’s Strategic Innovation Group
• Developed novel analytics around problems such as software vulnerability exploitation, mobile applications, and threat actor decision making
• Led technical editors group that supports Cyber Futures teams with technical analysis of cyber threat reporting

Mclean, VA, US

Developed open-source assessment of Iranian military and political leadership to support consulting practice

Arlington, Virginia, US

• Intelligence Officer (Captain, 101st Airborne) 2008 to 2012
• Senior American intelligence officer in Kapisa Province, Afghanistan during Operation Enduring Freedom 10/11. Coordinated intelligence sharing with allied forces; received Defense Meritorious Service Medal.
• Primary adviser to French Brigade Task Forces on integrating intelligence with International Security Assistance Force in Afghanistan; awarded Médaille Commémorative Française.
• Awarded Joint Service Achievement Medal for leadership of program that led to recovery of insurgent weapons valued at approximately $500,000.
• Trained intelligence analysts for deployment and mentored analysts during deployments.Cadet 2006 to 2008Intelligence Analyst (Sergeant, 82nd Airborne) 2004 to 2006
• Had primary responsibility for developing and updating intelligence identifying insurgents operating in eleven provinces within eastern Afghanistan.

Redmond, Washington, US

• Led 10-person development team responsible for data consistency features in Windows and.NET.
• Guided planning, development, and stabilization for five release cycles for Windows 7, Windows Workflow Foundation 4, Azure Community Technology Preview.
• Developed strategy for data consistency in a workflow service offering.
• Authored protocol documentation for MS-TSRV distributed timer service protocol.Software Development Engineer in Test (Intern) 2000, 2001, 2002
• Developed test plan to ensure audio functionality in Microsoft Combat Flight Simulator 3.

Master Of International Affairs, International Security Policy

B.S., Computing And Software Systems

Graduate Certificate, Cyber Defense Operations