Edward Davis Email & Phone Number

United States

Some of my tasks and responsibilities include:Becoming a trusted advisor to our customers and serving as their advocate for Hygraph.Guiding and helping customers at each stage in their journey with us - from onboarding to product discovery, implementation, initial project success, and finally expanding the use of Hygraph within the organisation wherever.

Raleigh-Durham, North Carolina Area

commercetools is a next-generation software company that offers a true cloud, headless commerce platform, providing the building blocks for the new digital commerce age. Our leading-edge API approach helps retailers create brand value by empowering commerce teams to design unique and engaging digital commerce experiences everywhere – today and in the.

Raleigh-Durham, North Carolina Area

• Operating autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for Human Aspect Design Firm; proficient in customer relations, brand positioning, revenue growth.
• Demonstrating outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations.
• Strong focus on customer… Show more
• Strong focus on customer satisfaction, loyalty, and follow up; established a customer-centric culture of communication, collaboration, & accountability resulting in top-tier performance and rave industry reviews Show.

Research Triangle Park, NC, US

In this role, our main focus was to improve the customer experience by maintaining accurate install base data at scale in perpetuity and enabling cross-functional stakeholders to drive their respective business objectives with speed and improved confidence.

Raleigh-Durham, North Carolina Area

• Strategizing on new business and expanded footprint into existing accounts.
• Creating and managing the client lifecycle process starting from the initial sale through all phases of implementation.
• Developing Salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities.
• Ensuring positive customer experience by proactively managing and growing customer relationships.
• Working with the… Show more
• Working with the customers to ensure they are leveraging the solution, achieving success, and engaging fee-based resources as necessary.

Austin, Texas

• Built lasting relationships with a broad base of clients across several verticals by ensuring steadfast proactive and reactive customer support.
• Provided timely resolution of product and accounting related customer support issues.
• Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction.
• Acted as the first point of contact for customer training, data conversion, setup/configuration, and… Show more
• Acted as the first point of contact for customer training, data conversion, setup/configuration, and problem solving.
• Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer lifecycle.

Raleigh-Durham, North Carolina Area

• Responsible for account penetration and opportunity demand creation.
• Responsible for revenue generation of opportunities based on assigned and territory target accounts.
• Initiated sales across each of the service and product offering domains; subscription services, consulting, commercial products selected third party products and training.
• Learned how to understand, master, and articulate the value proposition for migrating to or beginning deployments on MariaDB and MySQL… Show more
• Learned how to understand, master, and articulate the value proposition for migrating to or beginning deployments on MariaDB and MySQL.
• Learned strong functional product knowledge and possess a keen understanding of the open source ecosystem.

Raleigh-Durham, North Carolina Area

• Served as the central point of contact for the assigned territory.
• Drove/assisted the field sales staff in attaining their monthly/quarterly/annual quota and targets.
• Cross Sell and up-sell products and services into existing customer base to create incremental pipeline and revenue. Initiated quotes and special pricing requests.
• Facilitated order processing and perform the liaison duties with all departments to close deals quickly.
• Manage all service contracts for… Show more
• Manage all service contracts for customers in the assigned territory.

Raleigh-Durham, North Carolina Area

• Member of a worldwide Service Renewal Sales team.
• Service Renewal team quoted; with the Service Sales team negotiating and closing maintenance contracts in excess of $30M USD and responsible for creating and negotiating to successful conclusion, new service.
• Quoted and negotiated to closure Named Account maintenance contracts > $15M USD per account.
• Negotiated contract renewals and managed bid responses for New Service… Show more
• Negotiated contract renewals and managed bid responses for New Service opportunities.
• Consistently exceeded revenue targets each year across multiple regions.

Apex, North Carolina

• Responsible for at least 50 calls per day.
• In charge of leads and contacts provided by the company marketing team and outside sales representatives.
• Contacted regular and prospective customers to explain product features and solicit orders.
• Exceeded targeted sales goals by 100%.
• Maintained friendly and professional customer interactions at all times.
• Recorded prospect contact information in Salesforce.com.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

High School Diploma, Liberal Arts And Sciences, General Studies And Humanities