Some of my tasks and responsibilities include:Becoming a trusted advisor to our customers and serving as their advocate for Hygraph.Guiding and helping customers at each stage in their journey with us - from onboarding to product discovery, implementation, initial project success, and finally expanding the use of Hygraph within the organisation wherever relevant.Developing strong knowledge of the product and our best practices, working closely with the product team on product… Show more Some of my tasks and responsibilities include:Becoming a trusted advisor to our customers and serving as their advocate for Hygraph.Guiding and helping customers at each stage in their journey with us - from onboarding to product discovery, implementation, initial project success, and finally expanding the use of Hygraph within the organisation wherever relevant.Developing strong knowledge of the product and our best practices, working closely with the product team on product delivery and feedback.Identifying expansion opportunities with your customers and coordinating with our sales team to achieve win-win contract growth.Being in continuous touch with both, business leaders, as well as developers, and other stakeholders.Preparing, organising, and leading check-in calls, meetings, and business reviews with customers.Connect customers with other subject matter experts within Hygraph.Efficiently prioritising and addressing multiple requests from multiple customers. Show less

commercetools is a next-generation software company that offers a true cloud, headless commerce platform, providing the building blocks for the new digital commerce age. Our leading-edge API approach helps retailers create brand value by empowering commerce teams to design unique and engaging digital commerce experiences everywhere – today and in the future.In my role here I do the following:-A steward of the customer relationship leveraging an internal cross functional team… Show more commercetools is a next-generation software company that offers a true cloud, headless commerce platform, providing the building blocks for the new digital commerce age. Our leading-edge API approach helps retailers create brand value by empowering commerce teams to design unique and engaging digital commerce experiences everywhere – today and in the future.In my role here I do the following:-A steward of the customer relationship leveraging an internal cross functional team consisting of Marketing, Sales, Product, and Solution Enablement. -Help understand the business value of new features for our customer's business cases -Ongoing customer on-boarding of the system -Plan and coordinate workshops -Plan and coordinate regular customer interactions based on customer need -Collect and communicate customer input and requirements for the future development of the commercetools platform into our Product teams -Make sure commerectools has an adequate understanding of each partner/customer engagement and work with the commercetools team to deliver the right expertise to help the partner/customer have a successful project Show less

• Operating autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for Human Aspect Design Firm; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations. • Demonstrating outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations. • Strong focus on customer… Show more • Operating autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for Human Aspect Design Firm; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations. • Demonstrating outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations. • Strong focus on customer satisfaction, loyalty, and follow up; established a customer-centric culture of communication, collaboration, & accountability resulting in top-tier performance and rave industry reviews Show less

In this role, our main focus was to improve the customer experience by maintaining accurate install base data at scale in perpetuity and enabling cross-functional stakeholders to drive their respective business objectives with speed and improved confidence.

• Strategizing on new business and expanded footprint into existing accounts. • Creating and managing the client lifecycle process starting from the initial sale through all phases of implementation. • Developing Salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities. • Ensuring positive customer experience by proactively managing and growing customer relationships. • Working with the… Show more • Strategizing on new business and expanded footprint into existing accounts. • Creating and managing the client lifecycle process starting from the initial sale through all phases of implementation. • Developing Salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities. • Ensuring positive customer experience by proactively managing and growing customer relationships. • Working with the customers to ensure they are leveraging the solution, achieving success, and engaging fee-based resources as necessary. • Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction. • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Show less

• Built lasting relationships with a broad base of clients across several verticals by ensuring steadfast proactive and reactive customer support. • Provided timely resolution of product and accounting related customer support issues. • Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction. • Acted as the first point of contact for customer training, data conversion, setup/configuration, and… Show more • Built lasting relationships with a broad base of clients across several verticals by ensuring steadfast proactive and reactive customer support. • Provided timely resolution of product and accounting related customer support issues. • Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction. • Acted as the first point of contact for customer training, data conversion, setup/configuration, and problem solving. • Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer lifecycle. • Exercised strong ability to multi-task and work cross-functionally in a dynamic environment while still training new hires. Show less

• Responsible for account penetration and opportunity demand creation. • Responsible for revenue generation of opportunities based on assigned and territory target accounts. • Initiated sales across each of the service and product offering domains; subscription services, consulting, commercial products selected third party products and training. • Learned how to understand, master, and articulate the value proposition for migrating to or beginning deployments on MariaDB and MySQL… Show more • Responsible for account penetration and opportunity demand creation. • Responsible for revenue generation of opportunities based on assigned and territory target accounts. • Initiated sales across each of the service and product offering domains; subscription services, consulting, commercial products selected third party products and training. • Learned how to understand, master, and articulate the value proposition for migrating to or beginning deployments on MariaDB and MySQL. • Learned strong functional product knowledge and possess a keen understanding of the open source ecosystem. • Responsible for the databases and the enterprise database market, as well as customer's technical, business and interoperability requirements. Show less

• Served as the central point of contact for the assigned territory. • Drove/assisted the field sales staff in attaining their monthly/quarterly/annual quota and targets. • Cross Sell and up-sell products and services into existing customer base to create incremental pipeline and revenue. Initiated quotes and special pricing requests. • Facilitated order processing and perform the liaison duties with all departments to close deals quickly. • Manage all service contracts for… Show more • Served as the central point of contact for the assigned territory. • Drove/assisted the field sales staff in attaining their monthly/quarterly/annual quota and targets. • Cross Sell and up-sell products and services into existing customer base to create incremental pipeline and revenue. Initiated quotes and special pricing requests. • Facilitated order processing and perform the liaison duties with all departments to close deals quickly. • Manage all service contracts for customers in the assigned territory. • Manage sales campaigns and promotions for their existing customer base. • Train customer and partner community on company events and product release through monthly outreach. • Created proposals for new and repeat customer business transactions. • Obtained and evaluated credit information about prospective customers. • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary. • Completed and mailed bills, contracts, policies, invoices, and checks. • Credited for playing a key role in generating over $2 million per year in revenues. Show less

• Member of a worldwide Service Renewal Sales team. • Service Renewal team quoted; with the Service Sales team negotiating and closing maintenance contracts in excess of $30M USD and responsible for creating and negotiating to successful conclusion, new service maintenance bids to support the product sales. • Quoted and negotiated to closure Named Account maintenance contracts > $15M USD per account. • Negotiated contract renewals and managed bid responses for New Service… Show more • Member of a worldwide Service Renewal Sales team. • Service Renewal team quoted; with the Service Sales team negotiating and closing maintenance contracts in excess of $30M USD and responsible for creating and negotiating to successful conclusion, new service maintenance bids to support the product sales. • Quoted and negotiated to closure Named Account maintenance contracts > $15M USD per account. • Negotiated contract renewals and managed bid responses for New Service opportunities. • Consistently exceeded revenue targets each year across multiple regions. • Management of customer relationship of global alliance partners (Ericsson, Lenovo), and key global accounts (Intel, Reliance, Abbott). • Responsible for the legal aspects of service delivery contracts, ensuring compliance and possible solutions. • Sold maintenance contract renewals and Professional Services-related solutions. • Responded to existing and prospective customer requests for proposals (RFPs). Participated in account procedural sessions. • Present Professional Services as a differentiator in the sales cycle. • Conduct scoping sessions to recommend project scope, price, and phasing. • Delivered results-oriented Professional Services of maintenance contract proposals. • Meet and exceed assigned sales target. Developed and ensure a quality pipeline of service renewals. Show less

• Responsible for at least 50 calls per day. • In charge of leads and contacts provided by the company marketing team and outside sales representatives. • Contacted regular and prospective customers to explain product features and solicit orders. • Exceeded targeted sales goals by 100%. • Maintained friendly and professional customer interactions at all times. • Recorded prospect contact information in Salesforce.com. • Prioritized daily workflows, including all inbound… Show more • Responsible for at least 50 calls per day. • In charge of leads and contacts provided by the company marketing team and outside sales representatives. • Contacted regular and prospective customers to explain product features and solicit orders. • Exceeded targeted sales goals by 100%. • Maintained friendly and professional customer interactions at all times. • Recorded prospect contact information in Salesforce.com. • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries. • Managed and recorded all leads from outbound telephone marketing. • Set weekly goals for five inside sales representatives. Show less