Ed Daiz
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Ed Daiz Email & Phone Number

IT Support Analyst / Service desk at Smartgroup Corporation
Location: Philippines 10 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 100%

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Current company
Smartgroup Corporation
Role
IT Support Analyst / Service desk
Location
Philippines
Company size
422 employees

Who is Ed Daiz? Overview

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Quick answer

Ed Daiz is listed as IT Support Analyst / Service desk at Smartgroup Corporation, a with 422 employees, based in Philippines. AeroLeads shows a matched LinkedIn profile for Ed Daiz.

Ed Daiz previously worked as IT Support Analyst at Smartgroup Corporation and IT Analyst at Satellite Office. Ed Daiz holds Bachelor Of Science In Psychology from University Of Caloocan City.

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Email format at Smartgroup Corporation

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Smartgroup Corporation

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Profile bio

About Ed Daiz

Experienced Information Technology Service Desk with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support and Customer Satisfaction.

Listed skills include Technical Support, Quality Assurance, Customer Service, Customer Satisfaction, and 4 others.

Current workplace

Ed Daiz's current company

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Smartgroup Corporation
Smartgroup Corporation
IT Support Analyst / Service desk
australia
Website
smartgroup.com.au
Employees
422
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10 roles

Ed Daiz work experience

A career timeline built from the work history available for this profile.

Help Desk Analyst

K2 Services

Chicago, Illinois, United States

Communication · Windows 10 · Incident Management · Group Policy · IT Escalation · Computer Hardware Troubleshooting · Customer Support · Microsoft Office · Citrix Products · Windows Server · Customer Service · Cisco VPN · Virtual Private Network (VPN) · Microsoft Endpoint Configuration Manager · ServiceNow · Footprints · Mac · SharePoint · Active Directory · Analytical Skills · Technical Support

Sep 2022 - Aug 2023

Global It Analyst 2

Unisys

- Basic support and troubleshooting such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to support groups.- Document issues and troubleshooting steps concisely in the ticketing system.- Familiarity with common software installations (i.e. Microsoft Office, Adobe Creative Cloud, etc.) and successfully following documented steps.- Analyze information about the user’s issues and determine the best way to resolve them.

Nov 2019 - Sep 2022

Help Desk Sme And L2

Wipro

SME / Remote desktop Support / Level 2 Service Desk Escalation- Provide support on Level 2 and Level 3 issues where configuration solutions have already been documented.- Coordinate with Incident Management team and other resolver group (Telecom, Field IT etc.) whenever there’s a trend and wide issues on the calls and ticket incidents for faster reporting and resolutions.- Regularly contributes on the Process/Account by monitoring the Service Level Agreement with the Clients (Average Speed of Answer, abandon rate, First Call resolutions and QA) and internal account Metrics (AHT, FCR, CSAT, QA and LOST HOURS) created for the Service Desk Analyst- Regularly contributes in Creating Knowledge Base Articles (KM ARTICLES) for troubleshooting and process procedure reference for a Service Desk Analyst.- Analyze information about the user’s issues and determine the best way to resolve them.

Dec 2017 - Sep 2019

Help Desk Analyst

Wipro Limited

Manila, National Capital Region, Philippines

Mar 2016 - Dec 2017

Tier Ii Technical Specialist

Teletech

Quezon City

May 2015 - Mar 2016

Customer Service Specialist

Resultscx
May 2012 - Aug 2012
Team & coworkers

Colleagues at Smartgroup Corporation

Other employees you can reach at smartgroup.com.au. View company contacts for 422 employees →

VN Vivek Nagar Vivek Nagar Colleague at Smartgroup CorporationMawson Lakes, South Australia, Australia View → HT Hayley Torabi Hayley Torabi Colleague at Smartgroup CorporationNorth Turramurra, New South Wales, Australia View → RT Ryan Temple Ryan Temple Colleague at Smartgroup CorporationMascot, New South Wales, Australia View → MD Manu Dabas Manu Dabas Colleague at Smartgroup CorporationTuggerah, New South Wales, Australia View → SS Satinder Singh Satinder Singh Colleague at Smartgroup CorporationThe Ponds, New South Wales, Australia View → RW Rowena Wright Rowena Wright Colleague at Smartgroup CorporationKeswick, South Australia, Australia View → PK Pallavi Kiri Pallavi Kiri Colleague at Smartgroup CorporationGreater Melbourne Area, Australia View → RM Roja Manchi Roja Manchi Colleague at Smartgroup CorporationGreater Sydney Area, Australia View → SB Stuti Bhatt Stuti Bhatt Colleague at Smartgroup CorporationAdelaide, South Australia, Australia View → JB Jasmine Brannelly Jasmine Brannelly Colleague at Smartgroup CorporationMelbourne, Victoria, Australia View →
1 education record

Ed Daiz education

FAQ

Frequently asked questions about Ed Daiz

Quick answers generated from the profile data available on this page.

What company does Ed Daiz work for?

Ed Daiz works for Smartgroup Corporation.

What is Ed Daiz's role at Smartgroup Corporation?

Ed Daiz is listed as IT Support Analyst / Service desk at Smartgroup Corporation.

Where is Ed Daiz based?

Ed Daiz is based in Philippines while working with Smartgroup Corporation.

What companies has Ed Daiz worked for?

Ed Daiz has worked for Smartgroup Corporation, Satellite Office, K2 Services, Unisys, and Wipro.

Who are Ed Daiz's colleagues at Smartgroup Corporation?

Ed Daiz's colleagues at Smartgroup Corporation include Vivek Nagar, Hayley Torabi, Ryan Temple, Manu Dabas, and Satinder Singh.

How can I contact Ed Daiz?

You can use AeroLeads to view verified contact signals for Ed Daiz at Smartgroup Corporation, including work email, phone, and LinkedIn data when available.

What schools did Ed Daiz attend?

Ed Daiz holds Bachelor Of Science In Psychology from University Of Caloocan City.

What skills is Ed Daiz known for?

Ed Daiz is listed with skills including Technical Support, Quality Assurance, Customer Service, Customer Satisfaction, Workforce Management, Customer Experience, Outsourcing, and Inbound Marketing.

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