Ed Lloyd Email & Phone Number

Fairview Park, Ohio, United States

In my current role, I work closely with the Senior Client Consultants processing the incoming insurance policy transactions. I help manage new and existing clients’ insurance programs, and proactively work with our clients’ sports agents, attorneys, and financial advisors.Additional responsibilities include:• Preparing insurance policy invoices.• Entering insurance policy transactions through our client database system (EPIC). • Provided reassurance and pioneered solutions to meet client needs.

Cleveland, Ohio, United States

NILOA District 6

Cleveland, Ohio, United States

Basketball & Lacrosse Game Official

Independence, Ohio, United States

In my previous role, I assessed, clarified, and resolved inquiries regarding policies and accounts for both internal and external clients. I addressed customer queries by leveraging suitable communication channels. I investigated issues and liaised with relevant personnel to gather the required information. Furthermore, I stayed abreast of pertinent products, comprehending the organization’s overarching strategy.• Enhanced personal expertise by engaging in internal or external training programs and seminars in insurance or related industries to broaden product and system knowledge.• Exemplified Farmers’ fundamental values by embodying integrity, empathy, and excellence.• Provided reassurance and pioneered solutions to meet customer needs.

Westlake, Ohio, United States

In my past role, I led transformative overhaul of order processing systems, driving efficiency, enhancing data security, and boosting productivity throughout digital automation stages. I fostered collaborative team environment, promoting accessibility and cohesive teamwork in strategic planning, goal setting, and proficient project management. I executed innovative procedures expediating shipping, maximizing profitability, and ensuring sustainable success.• Streamlined internal platforms to simplify order processing across distribution centers, while elevating accuracy rates from 94% to 98% through meticulous itemization analysis.• Spearheaded recommendations for automated parts substitution, minimizing additional shipments, and preserving original shipping plans.• Improved order fill accuracy from 92% to 96% by substituting products and optimizing customer satisfaction.• Maintained exceptional inventory accuracy, resulting in high order accuracy metrics at retail locations.• Coordinated field sales ordering and updated warehouse distribution formatting.