Ed Senibaldi Email & Phone Number

Everett, Ma, Us

• Maintained workflow by leading infrastructure and application teams on managing and monitoring all core application systems in Agero's QA, Staging, and Production environments. • Supported daily operations by coordinating communication between cross-functional teams to resolve incidents impacting service platforms. • Prevented future network degradation and outages by leading meetings with cross-functional teams to identify root cause analysis and re-instrument triggers. • Sustained Service Level Agreements (SLAs) by managing on-call rotations and provided inputs to development teams and partners. • Avoided repeat incidents and enhanced future responses by developing Blameless Postmortem process for root cause analysis and standard operating procedures.

• Lowered costs, improved web application services speed and performance by migrating multiple complex on-premise production and testing environments to AWS cloud. • Improved stability and functionality of company application services by managing deployments with project teams in engineering and packaging releases to company's core application servers, ensuring critical enhancements are continuously released. • Met system stability and service level agreements with clients by analyzing and improving performances, defining and monitoring core components and alert thresholds, setting key performance indicators. • Reduced potential damage and quickly restored business operations by designing and implementing disaster recovery procedures for company's core web application. • Increased overall production and support by gathering and researching data about internal hardware and software.

Built, maintained, planned, and administered core IT infrastructure. Implemented scheduled maintenance with key customers. Provided essential system and network administration support for servers, network hardware, data storage equipment, virtual desktops hardware and software, printers, workstations, and other network-connected hardware and associated software.