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@usertesting.com
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2 phones found area 408
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LinkedIn matched
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Ed Balan is listed as Product Specialist at UserTesting, a with 1189 employees, based in Campbell, California, United States. AeroLeads shows a work email signal at usertesting.com, phone signal with area code 408, and a matched LinkedIn profile for Ed Balan.
Ed Balan previously worked as Senior Support Specialist at Usertesting and User Loyalty Support Specialist at Usertesting. Ed Balan holds B.S., Operations And Management Information Systems from Santa Clara University.
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AeroLeads found 1 current-domain work email signal for Ed Balan. Compare company email patterns before reaching out.
Ed Balan is a Product Specialist at UserTesting. He possess expertise in technical support, android, training, chat support, help documentation and 31 more skills. Colleagues describe him as "Ed originally came to RockYou interviewing for a different position and left a great impression. Even though that position ended up getting closed, when a new position on my team opened up, he was the first person that I thought of. Fortunately, we were able to bring him on as a Community Advocate and he proved to be a professional and fun person to work with. Ed is a great team player as well as individual contributor. I was very grateful that we were able to bring him onto the team… Show more"
Listed skills include Technical Support, Android, Training, Chat Support, and 32 others.
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A career timeline built from the work history available for this profile.
Remote
• Assisted in the development/improvement of internal tools for Support• Worked extensively with Customer Success and Engineering teams• Investigated and documented many bugs and procedures, and presented findings to multiple departments• Provided assistance to Support Specialists and Account Managers to help solve cases/tickets/chats• Provided customer support for SSO setup and configuration issues
Sunnyvale, California, United States
• Built internal site for Support procedures, documentation and information• Awarded Support Specialist of the Year for 2020• Built the Customer Support Virtual Assistant chatbot• Used Adobe Premiere Pro to remove PII from test videos (full screen blur, editing, and selective blur)
Mountain View, Ca
• Enterprise Customer Support via email, chat and phones
Mountain View, Ca
• First contractor/full time team member of Google Play Device Support• Helped create policy and procedures• Trained all incoming core support team members• Trained call center employees• Handled call center escalations as well as high touch executive escalations• Phone calls to frustrated customers• Performed weekly quality calibrations with multiple call centers• Resolved UK shipping issues• Created daily refund lists to be processed by call center team• Lead for lost/stolen call center team• Worked with UPS to resolve US/Canada shipping issues• Tested hardware• Updated hardware product pages on Google Play for 10 different countries
Redwood City, Ca
• Provided support to customers for Facebook social games• Expedited bug reports to QA team• Provided feedback on new game pitches• Tested new unreleased games and provided feedback• Reviewed official company forum posts
• Reviewed online transactions for potential fraud• Verified global accounts using online tools such as LexisNexis and Royal Bank of Scotland• Contacted customers via phone to confirm order authenticity• Trained new team members• Worked on browser based tools to increase team productivity• Prepared and presented weekly team statistics• Converted all team specific tools to run in a more secure server• Assisted team with conversion from Windows to OSX
• Performed tech support for online retailers using Google Checkout• Took lead on handling nonprofit accounts to improve turnaround time and satisfaction• Created and presented report on account retention• Received All-star Award for customer satisfaction• Helped engineers with launch of transaction fees, made daily reports to director
• Provided email technical support to online merchants with getting their products listed on Froogle • (now called Google Shopping)• Reviewed merchant product listing files for errors and gave feedback• Trained and supported new team members• Worked on browser based tools to increase productivity• Worked on a team to interact with message board users• Was the lead on a small team tasked with dealing with submissions for business locations to Google Maps.
Campbell, Ca
• Repaired Apple desktops, laptops and printers, and other miscellaneous hardware such as mobile phonesProvided technical support to customers over the phone, in house and onsiteResponsible for maintaining the company website and webserverPrepared and shipped phone and online orders
Other employees you can reach at usertesting.com. View company contacts for 1189 employees →
Isaura Hardac
Colleague at UsertestingBuenos Aires, Buenos Aires Province, Argentina
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Rebecca Reynolds
Colleague at UsertestingEdinburgh, Scotland, United Kingdom
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Devin Williams
Colleague at UsertestingAtlanta, Georgia, United States
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MK
Michał Koziuk
Colleague at UsertestingWarsaw, Mazowieckie, Poland
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Marycole Lambert
Colleague at UsertestingGoldsboro, North Carolina, United States
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Nathan Bennett
Colleague at UsertestingSan Francisco Bay Area, United States
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Micki Kubicka
Colleague at UsertestingSeattle, Washington, United States
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Alexandre Silva
Colleague at UsertestingAlcantil, Paraíba, Brazil
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Michelle Cacais
Colleague at UsertestingToronto, Ontario, Canada
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Adriana Sarocco
Colleague at UsertestingSan Francisco Bay Area, United States
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Activities and Societies: Asian Pacific Islander Student Union
Activities and Societies: Anime Club
Quick answers generated from the profile data available on this page.
Ed Balan works for UserTesting.
Ed Balan is listed as Product Specialist at UserTesting.
AeroLeads has found 1 work email signal at @usertesting.com for Ed Balan at UserTesting.
AeroLeads has found 2 phone signal(s) with area code 408 for Ed Balan at UserTesting.
Ed Balan is based in Campbell, California, United States while working with UserTesting.
Ed Balan has worked for Usertesting, Google, Rockyou, and Quadmation.
Ed Balan's colleagues at UserTesting include Isaura Hardac, Rebecca Reynolds, Devin Williams, Michał Koziuk, and Marycole Lambert.
You can use AeroLeads to view verified contact signals for Ed Balan at UserTesting, including work email, phone, and LinkedIn data when available.
Ed Balan holds B.S., Operations And Management Information Systems from Santa Clara University.
Ed Balan is listed with skills including Technical Support, Android, Training, Chat Support, Help Documentation, Os X, Video Games, and E Commerce.
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