Ed Balan
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Ed Balan Email & Phone Number

Product Specialist at UserTesting
Location: Campbell, California, United States 9 work roles 2 schools
1 work email found @usertesting.com 2 phones found area 408 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email e****@usertesting.com
Direct phone (408) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
UserTesting
Role
Product Specialist
Location
Campbell, California, United States
Company size
1189 employees

Who is Ed Balan? Overview

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Quick answer

Ed Balan is listed as Product Specialist at UserTesting, a company with 1189 employees, based in Campbell, California, United States. AeroLeads shows a work email signal at usertesting.com, phone signal with area code 408, and a matched LinkedIn profile for Ed Balan.

Ed Balan previously worked as Senior Support Specialist at Usertesting and User Loyalty Support Specialist at Usertesting. Ed Balan holds B.S., Operations And Management Information Systems from Santa Clara University.

Company email context

Email format at UserTesting

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{first_initial}{last}@usertesting.com
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AeroLeads found 1 current-domain work email signal for Ed Balan. Compare company email patterns before reaching out.

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Profile bio

About Ed Balan

Ed Balan is a Product Specialist at UserTesting. He possess expertise in technical support, android, training, chat support, help documentation and 31 more skills. Colleagues describe him as "Ed originally came to RockYou interviewing for a different position and left a great impression. Even though that position ended up getting closed, when a new position on my team opened up, he was the first person that I thought of. Fortunately, we were able to bring him on as a Community Advocate and he proved to be a professional and fun person to work with. Ed is a great team player as well as individual contributor. I was very grateful that we were able to bring him onto the team… Show more"

Listed skills include Technical Support, Android, Training, Chat Support, and 32 others.

Current workplace

Ed Balan's current company

Company context helps verify the profile and gives searchers a useful next step.

UserTesting
Usertesting
Product Specialist
san francisco, california, united states
Website
usertesting.com
Employees
1189
AeroLeads page
Company profile
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9 roles

Ed Balan work experience

A career timeline built from the work history available for this profile.

Product Specialist

Current
Usertesting

Remote

  • Assisted in the development/improvement of internal tools for Support
  • Worked extensively with Customer Success and Engineering teams
  • Investigated and documented many bugs and procedures, and presented findings to multiple departments
  • Provided assistance to Support Specialists and Account Managers to help solve cases/tickets/chats
  • Provided customer support for SSO setup and configuration issues
Apr 2022 - Present

Senior Support Specialist

Usertesting

Sunnyvale, California, United States

  • Built internal site for Support procedures, documentation and information
  • Awarded Support Specialist of the Year for 2020
  • Built the Customer Support Virtual Assistant chatbot
  • Used Adobe Premiere Pro to remove PII from test videos (full screen blur, editing, and selective blur)
Apr 2016 - Apr 2022

User Loyalty Support Specialist

Usertesting

Mountain View, CA

  • Enterprise Customer Support via email, chat and phones
Jul 2014 - Apr 2016

Device Support Specialist

Google

Mountain View, CA

  • First contractor/full time team member of Google Play Device Support
  • Helped create policy and procedures
  • Trained all incoming core support team members
  • Trained call center employees
  • Handled call center escalations as well as high touch executive escalations
  • Phone calls to frustrated customers
Mar 2012 - Mar 2013

Customer Support Representative

Rockyou

Redwood City, CA

  • Provided support to customers for Facebook social games
  • Expedited bug reports to QA team
  • Provided feedback on new game pitches
  • Tested new unreleased games and provided feedback
  • Reviewed official company forum posts
Aug 2011 - Nov 2011

Risk Analyst

Google
  • Reviewed online transactions for potential fraud
  • Verified global accounts using online tools such as LexisNexis and Royal Bank of Scotland
  • Contacted customers via phone to confirm order authenticity
  • Trained new team members
  • Worked on browser based tools to increase team productivity
  • Prepared and presented weekly team statistics
Jul 2008 - Jan 2011

Google Checkout Associate

Google
  • Performed tech support for online retailers using Google Checkout
  • Took lead on handling nonprofit accounts to improve turnaround time and satisfaction
  • Created and presented report on account retention
  • Received All-star Award for customer satisfaction
  • Helped engineers with launch of transaction fees, made daily reports to director
Jul 2007 - Jun 2008

Froogle/Google Base Coordinator

Google
  • Provided email technical support to online merchants with getting their products listed on Froogle
  • (now called Google Shopping)
  • Reviewed merchant product listing files for errors and gave feedback
  • Trained and supported new team members
  • Worked on browser based tools to increase productivity
  • Worked on a team to interact with message board users
May 2004 - Jul 2007

Repair Technician

Quadmation

Campbell, CA

  • Repaired Apple desktops, laptops and printers, and other miscellaneous hardware such as mobile phonesProvided technical support to customers over the phone, in house and onsiteResponsible for maintaining the company.
Jun 2002 - May 2004
Team & coworkers

Colleagues at UserTesting

Other employees you can reach at usertesting.com. View company contacts for 1189 employees →

MM Matthew Mckinzie Matthew Mckinzie Colleague at Usertesting Burke, Virginia, United States, United States View → RL Raja Lingam Raja Lingam Colleague at Usertesting Tamil Nadu, India, India View → MB Marina B Marina B Colleague at Usertesting Burbank, California, United States, United States View → SP Samar Paul Samar Paul Colleague at Usertesting Rajarhat, West Bengal, India, India View → ED Etienne Debouzy Etienne Debouzy Colleague at Usertesting Greater Paris Metropolitan Region, France View → AK Ajay Kumar Gupta Ajay Kumar Gupta Colleague at Usertesting Kolkata, West Bengal, India, India View → AR Alex R Alex R Colleague at Usertesting Markham, Ontario, Canada, Canada View → AF Andrew Fong Andrew Fong Colleague at Usertesting Burnaby, British Columbia, Canada, Canada View → CT Christian Trung Ngo, Mba Christian Trung Ngo, Mba Colleague at Usertesting San Jose, California, United States, United States View → KW Katherine Wood Katherine Wood Colleague at Usertesting Eastbourne, England, United Kingdom, United Kingdom View →
2 education records

Ed Balan education

B.S., Operations And Management Information Systems

Santa Clara University

Activities and Societies: Asian Pacific Islander Student Union

Education record

Bellarmine College Preparatory

Activities and Societies: Anime Club

FAQ

Frequently asked questions about Ed Balan

Quick answers generated from the profile data available on this page.

What company does Ed Balan work for?

Ed Balan works for UserTesting.

What is Ed Balan's role at UserTesting?

Ed Balan is listed as Product Specialist at UserTesting.

What is Ed Balan's email address?

AeroLeads has found 1 work email signal at @usertesting.com for Ed Balan at UserTesting.

What is Ed Balan's phone number?

AeroLeads has found 2 phone signal(s) with area code 408 for Ed Balan at UserTesting.

Where is Ed Balan based?

Ed Balan is based in Campbell, California, United States while working with UserTesting.

What companies has Ed Balan worked for?

Ed Balan has worked for Usertesting, Google, Rockyou, and Quadmation.

Who are Ed Balan's colleagues at UserTesting?

Ed Balan's colleagues at UserTesting include Matthew Mckinzie, Raja Lingam, Marina B, Samar Paul, and Etienne Debouzy.

How can I contact Ed Balan?

You can use AeroLeads to view verified contact signals for Ed Balan at UserTesting, including work email, phone, and LinkedIn data when available.

What schools did Ed Balan attend?

Ed Balan holds B.S., Operations And Management Information Systems from Santa Clara University.

What skills is Ed Balan known for?

Ed Balan is listed with skills including Technical Support, Android, Training, Chat Support, Help Documentation, Os X, Video Games, and E Commerce.

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