Edward Hart Email & Phone Number

Thatcham

• Maintaining & Upgrading Servers and services.
• Final point of escalation for any IT issues.
• Testing, trialling and teaching the implementation of new software.
• Creating, capturing and testing new images for Windows and Macs.
• Providing assistance and advice to any member of staff for IT issues.Kennet Secondary School is linked in with Whitelands Park Primary & Francis Baily Primary to create the Academies Trust, part of my role is to.

Thatcham

• Supporting all staff and students with any issue requests they have.
• Finding, installing and suggesting software that is implemented.
• Providing basic hardware support with any IT equipment
• Making sure all services are working on a server side and desktop
• To configure and install all hardware equipmentIn Kennet school I worked in a team of a 7 IT staff, between us we had been put in charge of the entire schools IT system, Computers, printers, servers, ups, TV.

Theale, Berkshire

• Supporting global users on a desk working 24/7x365
• Installing a Vast amount of software on the users machine
• Dealing with all common Microsoft Application faults and error
• Being able to demonstrate initiative and ability to resolve customer problems under pressure.
• To closely monitor all call queues and take responsibility for calls assigned to me.While working at HP I increased my knowledge on IT and support. Continuing to provide basic support on Microsoft products I branched.

Bracknell

• Identifying the user’s problem with troubleshooting techniques.
• Using my technical knowledge to solve the user’s problem ASAP.
• Following standard procedures set out by Fujitsu.
• Using all the facilities around me to help the user to the best of my ability.During my time in Fujitsu I learnt how to conduct myself on the phone in a professional manner. I was working shifts on a 24/7 service desk.

• Working in a team of over 10 people.
• Achieving great customer service.
• Picking up new skills required for the job quickly.
• Understanding company policy and always abiding to it.While working in Sainsbury’s I gained a lot of confidence working in a full time position. I was often told by my manager and fellow employees that I worked well.

Microsoft And Vmware Courses

Microsoft: Installing and Configuring Windows 7 Client Installing and Configuring Windows Server 2012 Configuring Advanced Windows Server.

Mac Os X

Support Essentials V10.7 Server Essentials V10.7

It

Microsoft Certified Professional Microsoft Certified Desktop Support Technician CompTia A+ Certified Professional IT Technician Advanced.

Diploma, Business

Investigating Financial Control Business Communication Developing Customer Relations Personal Selling Exploring Business Purpose Key.

Gcse'S

Religious Studies Mathematics Food English Literature English Language Science 1&2

Education record

Getting Started with HP Switching and Routing