Spearhead projects for computer refresh and update efforts targeting 3 major car rental companies at airport locations within North America and Canada. I inventory assets for them airport wide then targeted any assets that were out of date and in need of replacement. Then provide this list to project managers, equipment is then ordered and shipped to the location. Then a return date is scheduled later after the equipment has arrived onsite and depending on the size of the Airport install the new assets myself or bring a crew to assist me for the larger deployments for large airports.

SUPPORT ANALYST/CONSULTANT: Working contracted employment for myself or for other contracting companies working service calls for small businesses for software and hardware support for their business systems in the Dallas/Fort Worth area. These jobs include all aspects of business office support to include Windows Server support, office computers and laptops hardware and software support, office printers, office networking infrastructure troubleshooting and repair, adds moves and changes and pulling new Ethernet cables and installing equipment for a new office setups.

Managed desktop environment changes during development, testing, validating, packaging and deployment throughout company worldwide. Coordinated team for validating changes made to company’s desktop environment, secured sign off from businesses and changes deployed. Performed level 2 support for specialty and proprietary applications.KEY COMPETENCIES: ANALYTICAL, INNOVATIVE, TEAM LEADER, TECHNICAL KNOWLEDGE, PROCESS VALIDATIONIdentified problem with production data management tool, changed to default saved documents to specific shared drive, facilitating process improvement● Contacted group responsible for policy change and shortlisted some of effected users excluded from policy● Ran policy updates on short list of users and effect testing for correctly reported data● Collaborated with policy team, added section to policy to allow redirection of saved files and exclude data reporting systemKEY COMPETENCIES: BUDGET, CUSTOMER SERVICE, LEADERSHIP, RESPONSIBILITY, PROCESS IMPROVEMENT, COMMUNICATIONImproved software ordering, achieved more licenses, and saved cost ● Corrected overlapping duties and efforts to manage licensing request ● Documented chain of custody for licenses from request and delivery to end user● Resolved inadequacies with existing reports to show actual usage compared to purchasesKEY COMPETENCIES: MANAGEMENT, PROBLEM SOLVING, COMMUNICATION, TEAM PLAYERIncreased job readiness score from ~70% to 100%● Deployed core image and installed extra FPCMS applications after deployment● Corrected improper configurations of network switch to prevent latency● Repaired network fault and implemented safeguard to ensure machine readiness for use

Spearheaded projects for computer refresh, update efforts, targeting end users in US offices. Identified target users’ needs, monitored equipment ordering, imaging, configuration, and shipping. Partnered with users, migrated data, reclaimed and disposed old asset. Provided PC/Lan support for over 1000 users in Irving Wells Fargo call center, managed refresh projects including all support functions for Irving facility and its environment. KEY COMPETENCIES: PROJECT MANAGEMENT, IMAGING, PROCESS VALIDATION, LEADERSHIP, ANALYTICAL, COMMUNICATIONIdentified and replaced outdated equipment, eliminating redundancy and cost of additional equipment ● Deployed to outdated WFDS offices current equipment and Windows 10 ● Collaborated with local office management to identify critical users and users that needed better than "standard" computers● Created list of new equipment to be purchased, matched them to their new user, and placed order for deliveryKEY COMPETENCIES: HELPDESK SUPPORT, SOFTWARE, HARDWARE, PROJECT MANAGEMENT, TECHNICAL EXPERTISEAchieved stable process in call center with almost 1000 employees ● Managed 2nd tier support calls for all US WFDS ● Provided support through internal ticketing system● Performed project management for office upgrades and 2nd tier supportKEY COMPETENCIES: NETWORK SUPPORT, COMMUNICATION, PRESENTATION, ANALYTICAL, TECHNICAL KNOWLEDGE, DILIGENCEEstablished better stations to image equipment, consolidate business requests, facilitating tracking and approval transparency● Designed system to manage and consolidated image equipment● Identified and corrected main core switches with plenty bandwidth, successfully repositioned image equipment● Published Connected each of three switches in lab to different IDF, tripling amount of computers to be imaged once

Provided support for all IT infrastructures, comprising business office complex, manufacturing & distribution center, product shipping and logistics. Managed active directory for local domain. Collaborated with Corporate IT for corporate and vendor supplied applications and recourses. KEY COMPETENCIES: STRATEGIC PLANNING, PROJECT MANAGEMENT, CROSS-FUNCTIONAL LEADERSHIP, TIME MANAGEMENTMoved plant manufacturing and office to new location, created VPN to enable offices work as one within time and under budget● Purchased larger accommodations and moved business● Prepared sufficient connectivity, equipment, and infrastructure in new location to start up office network● Mobilized critical systems to new data center at new location and prepared for final move date KEY COMPETENCIES: LEADERSHIP, DISASTER MANAGEMENT, BUDGET MANAGEMENT, NEEDS ASSESSMENTFacilitated damage assessment, replaced equipment, and got plant back up and running at 100% after flooding ● Built trailer in parking lot, connected data circuits to it, set up temporary network, phones to get office back up ● Provided several VM servers to reload critical servers from retrieved backups● Managed business operations and plant cleanup for IT infrastructure related responsibilities KEY COMPETENCIES: COST REDUCTION, PROJECT MANAGEMENT, INFRASTRUCTURE SUPPORT, IT SKILLSSaved plant $90K+ through implementation of automated video surveillance● Identified scope of project, ascertained number of access points, types and cameras necessary to meet project requirements ● Discovered suitable and cost effective solution to purchase and implement● Implemented Plant wide access control and video surveillance

Provided helpdesk support for all IT equipment including Windows Servers, LAN physical Switches, Windows Workstations, Phones, Barcode and Label printers, PLC operated plant manufacturing equipment and cabling and connectivity for all. Workstation software supported at this facility included a mixture of Microsoft Office, Lotus Notes, Several home grown shipping and receiving applications and Wonderware for the PLC manufacturing equipment.

Managed Field Service Department and Desktop Support at the Harris Methodist Hospital. Consulted with departments on managing existing equipment. Recommending and ordering of new equipment. Supervised a crew of 9 in setup and installation of new hardware and software. Also handled any repair or service issues not able to be take care of by the Field Service Engineers. Responsible to maintain PC, Printer, and Networking Issues that cannot be resolved through Harris Help Desk personnel.

Working through Inacom for Field Service was the first customer contact to the user for PC, Printer, and Networking Issues that cannot be resolved through Harris Help Desk personnel. Handle all PC repairs, minor printer issues, and any network issues upstream to the hub.

Primary responsibility teaching Advanced Automotive Electronics. Secondary responsibility maintaining interoffice LAN, and repair and maintenance on electronic training aids.

Started as automotive claims adjuster, moved into computer services. Built the warranty department for Comp USA Client. Performed supervisory duties for shift management and maintenance for 24hr help desk of 30 people. 24hr. Responsibility of critical department functions.

Assisted Cadillac Engineering staff at General Motors Desert Proving Ground in their task of designing and testing concepts for new car lines for General Motors. Some of the more interesting projects were Active Suspension, GM-30, and 33 systems on board diagnostics (now the current standard for OBD for every car sold in the USA), and serial data line networking of all on board computer systems.