Eddie C. work email
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Eddie C. personal email
An internationally experienced, "C" level Major Account professional in; BPO & ITO. Specifically; Digital Transformation, Service Desk, Sales, Business Development, Customer Services, Contact Centres, End User Computing, Service Management, Data Centres & general BPO & ITO. Has worked for a variety of Tier 1 organisations in the IT & BPO(S) industries for over 20 years both in the commercial & public sectors. Has ran major programmes in the UK & Europe, having responsibility for over 3000+ staff, serving in excess of 300 international clients. P&L responsibility in excess of £35m pa. TCV £200m. Significant experience in both the commercial & public sectors especially; Utilities, Telco, Retail, Insurance, Health, Local Government & Transport/Travel Specialties include : Business Development, Digital Transformation, Major Programme Delivery, Client / Account Management, Major Deal Management, Outsourcing, BPO/Contact Centres, IT Helpdesks, Offshoring, Pre-sales, Major Programme Management, Transformational Change, International Transitions and Service Design.
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AssociateDamia GroupEdinburgh, Gb
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Strategic It/Bpo & Outsourcing Business Development ProfessionalFreelance Feb 2020 - PresentEdinburgh, Scotland, United KingdomWorking with, organisations, advising them on their best possible strategic options. Working with outsourcing providers & end clients in a senior Business Development capacity, winning new business/contracts
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Strategic Business Development AdvisorHuntswood Jun 2018 - Feb 2020Edinburgh, United KingdomDeveloping the business's BPO growth, partnering & delivery capabilities. -
Client Engagement ExecutiveCgi Dec 2008 - Dec 2017EdinburghSenior Client Executive, most recently, (in corporate) led a major public sector engagement including; extensive digital transformation, full ICT & business related services. CXO level facing engagement leader. 20+ years experience of Contact Centres, BPO & ITO disciplines. Significant international experience in geographies including; UK, Benelux, France, CEE, US, India & China. Now board advisor on BPO & business development to Major Finance support organisation. -
European Vp Service CentresCapgemini 2002 - 2008InternationalVice President responsible for European ITO Shared Service & Service Desks. Global responsibility for BPO Contact Centre strategy. Overall client & delivery responsibility for services within UK & CEE.Overall P&L responsibility of C£25m PA & staffing of c3000 FTE -
Executive ConsultantCapgemini 1998 - 2002Responsible for the winning of new business opportunities in the Contact Center & BPO markets. Programme managed CRM/Digital Transformation & ITO infrastructure related work on behalf of CG professional services. Job range included the acquisition of out-sourced business, new call-centre builds & existing call centre process & infrastructure improvements.
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Telemarketing & Customer Services ManagerThorn Emi 1993 - 1998Telemarketing Manager - Thorn UK, Tele-marketing Centre. PURPOSE: Managed Thorn UK tele-business operation, ensuring the effective execution of its customer retention, tele-marketing/sales and customer service activities. -
Customer Services ManagerBupa 1987 - 1993
Eddie C. Skills
Frequently Asked Questions about Eddie C.
What company does Eddie C. work for?
Eddie C. works for Damia Group
What is Eddie C.'s role at the current company?
Eddie C.'s current role is Associate.
What is Eddie C.'s email address?
Eddie C.'s email address is ed****@****cgi.com
What schools did Eddie C. attend?
Eddie C. attended Edinburgh, Phd Phsycology And Economics.
What are some of Eddie C.'s interests?
Eddie C. has interest in Football Coach.
What skills is Eddie C. known for?
Eddie C. has skills like Outsourcing, It Outsourcing, Management, Strategy, Crm, Business Transformation, Service Delivery, Program Management, Leadership, Business Process Improvement, Change Management, Call Centers.
Who are Eddie C.'s colleagues?
Eddie C.'s colleagues are Natalie George, Pat Rodgers, Amin Ali, Joseph Raimondo, Lee Barham, Bradley Carvell, Rhys Shonk.
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