• Lead discovery and evaluative remote research to influence decision-making throughout the org• Help shape research/research ops program (creating templates, socializing insights, automating processes, selecting tools, etc)• Find innovative ways to better utilize quantitative data and analytics to support qualitative research• Build out more unmoderated research methods for the research, design, and product team• Coach junior researchers, designers and product in research best practices

* Consult with design teams at international small businesses, startups and Fortune 500 companies on UX research ranging from usability tests, ethnographic studies, remote testing, surveys and more.* Projects included mobile payment systems, mobile inventory management, travel kiosks, websites, retail self checkout, and ATMs* Coach teams in discovery and problem space research methods and how to conduct their own research.

* Lead generative research efforts (customer journey maps, user personas, workflows, empathy maps, Jobs to be Done, etc.) that help inform product and company strategy around the role of time management, scheduling, and successful virtual and in-person meetings. * Defined and continually improved the distributed user research process designers and product managers followed when conducting their own research within squad-level projects.* Created systems and processes for storing and sharing research assets, findings, and insights.* Managed user research tools (Usertesting.com, Survey Gizmo, UserBit, Typeform, etc)* Taught user research best practices to UX designers, product managers, content strategist, and marketing staff.* Conducted regular workshops in persona creation, jobs to be done, research methods, analyzing data, and more.* Analyzed large data sets of open ended feedback and worked closely with the data team to incorporate quantitative data into research insights.* Conducted in-depth interviews with users around the world.

* Launched the UX Research discipline for Manheim (part of Cox Automotive). * Designed and opened a UX research lab within an Atlanta metro car auction location to facilitate ongoing research on how car dealerships use Manheim digital tools to buy and sell vehicles and to understand how Manheim employees in the auction use internal digital tools.* Lead development of user journeys and personas for Manheim Logistics.* Supervised and mentored junior research staff. * Executed weekly remote usability sessions on mobile and desktop devices and managed Voice of the Customer inputs. *Surfaced user stories, trade offs and opportunities to key stakeholders that helped inform strategic decisions. * Taught user research best practices to UX designers, product managers, content strategists, and marketing staff.* Lead ethnographic and contextual interviews.

* Managed all aspects of in-house usability testing and user research including planning, recruiting, moderation, analysis and reporting.* In charge of a 5000 customer user panel.* UX Design Lead for all Comcast web sites, forums, online security software, customer support and self-service tools. These Comcast properties served over 12 million users each month.* Stakeholder in determining project requirements, business objectives and key data metrics.* Managed vendor relationships for outsourced design, user research, and content creation.* Lead team charged with creating standards and guidelines for design deliverables and a pattern library designers.

* Lead UX designer/social media guru/innovator for Ziddio.com - Comcast’s now closed user generated video sharing site and social network - and Comcast.net, the high-speed internet entertainment portal used by over 15 million Comcast subscribers a month.* Introduced user research processes to the design and dev teams. * Pioneered using social networks as user feedback and participant recruiting channels.* Served as Lead interaction designer/Information Architect for video instant messaging, email, digital voice mail, and entertainment applications.

Led the design team – consisting of writers, visual designers and junior information architects – in turning out-dated paper-based transactions into cost-saving and user-centered web-based transactions.Led the redesign of the 401k web site and the current internal processing system used by over 550 Vanguard phone associates. Served as site owner of the institutional trading site where millions of dollars are traded daily. Created personas, user scenarios, UX design documentation, initial information architectures, information flow concepts and wrote technical documentation for all projects. Created paper and HTML prototypes, conducted heuristic evaluations of designs, iterated to improve designs. Served as the "voice of the user" at high-level management meetings to help define business strategies. Worked on UX project team to create standards and guidelines for design deliverables.

Lead a group of 4 UX designers in designing the kozmo.com site and developed the warehouse processes needed to deliver orders within the promised one hour window. Researched user needs, defined user requirements, designed features, wrote product briefs and created user interface specifications. Lead usability testing of all major projects.Developed kozmo.com’s first UI documentation system.