My passion for customer experience assists businesses in making informed decisions based on feedback from their customers. These decisions will propel your business to the forefront of the market and also enable you to maintain a leading position in terms of customer service. We partner with you to leverage customer insights and elevate your business to new heights of success.With over 25 years of industry expertise under my belt, encompassing business training delivery and leadership roles, I offer a wealth of experience to my current position. Additionally, my nine-year tenure as an Executive Director for BNI (Business Network International) in Ireland has further honed my skills and insights. I'm dedicated to utilising this extensive background to drive success and innovation in my role.First impressions matter! From the appearance of your venue to the attitudes of your staff, it's important to be nailing it from the get-go. CX plays a critical role in increasing ROI. Consider the ease of making reservations—do you offer an online form, and is your phone line accessible?, consider the view as customers approach—are your windows clean, and is the street outside well-maintained? Next, focus on your team. Do you have the right people with the right attitude greeting your customers? And does your company culture support their success? How can I help you? • Instant insights, real-time feedback and data that provide businesses with immediate insights into what their customers think of them. • A complimentary customer experience baseline review for your business• CX reviews (mystery shopping), designed to provide you with unbiased insights into your customers experience.• Staff forums play a crucial role in fostering a positive staff experience, which directly correlates with delivering an exceptional customer experience• Customer journey mapping is a powerful tool used by businesses to visualise and understand the end-to-end experience of their customers

Delivering Diversity & Inclusion experiences – in VR using ethical AI, creating immersive training solutions to employees. Experience workplace bias while immersed as somebody else through Virtual Reality.CleVReX deliver state of the art Diversity & Inclusion and Leadership experiences powered by the wondder platforms using Virtual Reality and ethical AI to create the most effective, immersive solutions to your employees. 50 % reduction in unconscious biasBased on scientific research, as we use immersive experiences to foster longer lasting behavioral changes to cultivate empathy and open the door to positive change in daily interactions through experience rather than traditional class room teaching.With VR workshops like A Day in the Office, Step into the shoes of Anna for a typical day at the office as a woman and experience some common examples of unconscious bias.For more details visit www.CleVReX.ieExperience our revolutionary “Living with Disabilities” VR experience specifically designed to overcome biases against people with disabilities in the work place.This example has you step in to the life of someone living with Myasthenia Gravis(MG) and demonstrates the challenges it poses and the misunderstandings of people they interact with.

Eddie Stack is the BNI Executive Director for the BNi Dublin and North East and West of Ireland regions.With over 500 members connecting is easy :)My goals are to help the members grow their business through word of mouth marketing and to grow their support networks through their membership in BNI. This will be achieved through the growth of the chapters and region, and improved training and support from the BNI regional and national team.BNI sets up groups of local business people, where there is only one person per profession in a group. BNI trains these groups to be brilliant at passing referral business to one another. BNI operates on the philosophy of 'Givers Gain' - if I give business to you, you will want to find business for me.Being active in BNI is like having up to 100's of sales people working for you, because your fellow members will be carrying your cards and referring your business to people they meet, without you having to pay them any salaries or commission. Successful businesses depend on 'word-of-mouth' marketing as the best form of promotion there is. BNI provides a structured, supportive, business environment in which local business people can get together to network, learn valuable new marketing skills and develop the strong personal relationships that lead to trust and the consequent generation of significant business for each other.Please contact me directly for more information on + 353 (0)87 2256955 or email eddie@bni.comSpecialties: Word of mouth marketing, Networking, Business Networking, Referral Marketing, Public Speaking, BNI referrals.

Eddie Stack is the BNI Executive Director for the Dublin and North East of Ireland regions.The region covers Dublin, Meath, Louth, Cavan, Monaghan, Longford, and Westmeath.My goals are to help the members grow their business through word of mouth marketing and to grow their support networks through their membership in BNI. This will be achieved through the growth of the chapters and region, and improved training and support from the BNI regional and national team.BNI sets up groups of local business people, where there is only one person per profession in a group. BNI trains these groups to be brilliant at passing referral business to one another. BNI operates on the philosophy of 'Givers Gain' - if I give business to you, you will want to find business for me.Being active in BNI is like having up to 50 sales people working for you, because your fellow members will be carrying your cards and referring your business to people they meet, without you having to pay them any salaries or commission. Successful businesses depend on 'word-of-mouth' marketing as the best form of promotion there is. BNI provides a structured, supportive, business environment in which local business people can get together to network, learn valuable new marketing skills and develop the strong personal relationships that lead to trust and the consequent generation of significant business for each other.Please contact me directly for more information on + 353 (0)87 2256955 or email eddie@bni.comSpecialties: Word of mouth marketing, Networking, Business Networking, Referral Marketing, Public Speaking, BNI referrals.

Living Memorial Cards is a business helping people create long lasting Memorial Cards for their loved ones. I believe that no two memorial cards should be the same, this is why we custom design each card based on the ideas the customer expresses and then we can even enhance the design to give a beautiful long lasting memorial to share with family and friends.

I did run the CD and DVD duplication and replication business since 2003, despite the downturn in the CD and DVD use due to the use of downloads, this business is still doing very well. With lots of clients in the music and corporate industries.

Online Marketing Company, I started as a web designer but now primarily involved in the sales, customer relations and running of the business. Consulting with companies in the implementation of online marketing, ordering and booking systems, Mobile responsive website, if you launched your website yesterday and its not mobile responsive it's now out of date.

Some of the companies I worked in: Intel, HP, BIC Systems, ESB, Stormont Castle.Some programs I trained in: Webdesign, Online Marketing, Dreamweaver, Flash, Joomla, MYSQL, Crystal Reports, ECDL, Advanced Microsoft

Hleping small business setup IT systems