Eddy Yip Email and Phone Number

IT Innovation- As a leader set up project development team and develop/ implement digitated projects throughout SDLCAs result in cost saving/manpower/paperless/carbon emission reduction and time effectively for operation daily work.- The projects include RPA (robot process automation)- The projects are extended to APAC, including Singapore, South China and Middle East(Dubai).- The 4 projects were nominated to Company innovation Award competition and got into semifinal.… Show more IT Innovation- As a leader set up project development team and develop/ implement digitated projects throughout SDLCAs result in cost saving/manpower/paperless/carbon emission reduction and time effectively for operation daily work.- The projects include RPA (robot process automation)- The projects are extended to APAC, including Singapore, South China and Middle East(Dubai).- The 4 projects were nominated to Company innovation Award competition and got into semifinal. System implementation/integrationLocal projectso Align with soft business unit users/management, convert the requirement to IT language and work with software Vendor, to implement suitable solutions. (Contract logistics WMS, Payroll system) o regional projectso local projects-reengineering the OMS system to suit new business. Regional Projectso from legacy system moved to SaaS (3rd third)Global projectso real time Cargo track and track system and as an e-solution manager to customize the system and conduct training for internal counterparts and external customers. As result more e-bookings from customers and increased the usage of the application.Otherso infrastructure o Ensure security of data, network access and backup systems in compliance.o implement strategic solutions in time.o Lead and manage the infrastructure and security team, ensuring the smooth operation of IT systems.o IT audito helpdesk o Oversee helpdesk operations and support to end users and work with support teams to resolve all incidents and request.o Budgeto Handle annual budget and ensure cost effectiveness. Show less

Projects implementation- As a project manager creates project plans to implement new WMS (CargoWise), Power BI and electronic documents integration. This aligns with stakeholders (business and external and internal IT) until project closure. Application reengineering - To gather and analysis new requirements and updated business process flow to redesign and roll out Warehouse Management System. Feasibility study- Replace the legacy warehouse system. Gather… Show more Projects implementation- As a project manager creates project plans to implement new WMS (CargoWise), Power BI and electronic documents integration. This aligns with stakeholders (business and external and internal IT) until project closure. Application reengineering - To gather and analysis new requirements and updated business process flow to redesign and roll out Warehouse Management System. Feasibility study- Replace the legacy warehouse system. Gather requirements from business units. Source the potential vendors, do the feasibility study to find out the best software product to meet the company’s needs. Application support and Training- Maintain logistic systems, WMS and support TMS CargoWiseOne system under company’s Service Level Agreement with the ticket system. - Manage and conduct applications training during projects implementation. Show less

project manager role:Systems Implementation - (report to Chief PM), ensures New transportation system and Transit warehouse system are implemented by Project management methodology until Project closure.After the systems roll out, continues improvement -change requests/fixes are delivered in quality throughout (SDLC). System design/Change requests/work flow design -Lead Global Business Change requests for SAP logistic systems by:Gather and analyzes business… Show more project manager role:Systems Implementation - (report to Chief PM), ensures New transportation system and Transit warehouse system are implemented by Project management methodology until Project closure.After the systems roll out, continues improvement -change requests/fixes are delivered in quality throughout (SDLC). System design/Change requests/work flow design -Lead Global Business Change requests for SAP logistic systems by:Gather and analyzes business requirements and align with product teams (ensure quality standards and working procedures according to company guidelines, into functional specifications and align with SAP worldwide development teams. - As a key member works with Business teams to build the SOP workflow design and blue print, to provide any opportunity for improvement.System Reengineering (from tailor made model to SAP standard model) -analyses with product side for business requirements “As is” and turn it to “To be” workflow design. -redesign the UI and replace developed functionalities by standard functions in order to save cost.-document new blue print, and work closely with development team /test team in India to deliver new design system.Business Analyst role-Collect business cases, organize fit-gap workshops in APAC- to demonstrate the cases and collect new business opportunities. -Organize UAT workshops until the project is signed off -Perform SIT (system integration tests) and align with global test team to make sure good quality programs are delivered.- hyper care support and make sure bug fixes are delivered in SLA.Trainer role-Maintain Training material and provide on-site trainings for countries. Training evaluation for further trainings improvement. System customization roleCustomize and configure SAP logistics system, internal legacy transportation system and transit warehouse.Support roleSupport Finance team in SAP single client and assist operation team to troubleshoot issues Show less

SummaryLead the regional IT Service Delivery Core Application team. (6 team members), 3 members for logistics systems in Hong Kong and 3 members for SAP single clients, located in Singapore.-Lead the team to implement internal logistics systems/ finance SAP systems aligned with corporate PMO/IT throughout APAC region- Lead the team to support the systems with defined SLA and ITIL standard.-To collaborating with all country application representatives and IT teams to deliver the… Show more SummaryLead the regional IT Service Delivery Core Application team. (6 team members), 3 members for logistics systems in Hong Kong and 3 members for SAP single clients, located in Singapore.-Lead the team to implement internal logistics systems/ finance SAP systems aligned with corporate PMO/IT throughout APAC region- Lead the team to support the systems with defined SLA and ITIL standard.-To collaborating with all country application representatives and IT teams to deliver the business requirements helping the region achieve its strategic targets.Key tasksSystem implementation and training-lead the team to implement internal projects for logistics /finance systems. This included new systems, system upgrades from legacy systems.-lead the team to collect and align with business for change requests as second level and review the changes and put on design then escalate to corporate. The changes would be implemented based on SDLC.-allocated the resource to conduct trainings in APAC and prepared and review training materials periodically. Service delivery People-Built and lead a high performance team-Set individual performance objectives and measurable achievement -provided coaching, training and other developments to the team. Execution-Be accountable for timely resolution or escalation of incidents, timely execution of service requests and application change management-Ensured that incident trends are identified and relayed as problems to related teams for analysis. -Ensured that notification to stakeholders of planned services and make sure the interruptions are communicated and propose alternatives to ensure business continuity -Well prepared user manuals to end users, enforce self- learning approach Governance-Enforced the use of ticketing system and correct incident escalation path as well as ticket quality -aligned with Global SOP and business departments for the Core and finance applications Show less

-work with area and country IT, and delivery appropriated Core applications-prepare training document and organize trainings in different Asia countries to country Super users-evaluate the business requirements from APAC countries and align with other regions to make it as valid if possible, and then escalate to head office for development. -Organize UAT for the delivery solution until it is implemented on production environment. -trouble shoot the cases which escalated by APAC… Show more -work with area and country IT, and delivery appropriated Core applications-prepare training document and organize trainings in different Asia countries to country Super users-evaluate the business requirements from APAC countries and align with other regions to make it as valid if possible, and then escalate to head office for development. -Organize UAT for the delivery solution until it is implemented on production environment. -trouble shoot the cases which escalated by APAC via the ticket system Show less

- Provide on shift application support and maintain supply chain system- Gather business requirements from globally and work with developers in the same office, to deliver solutions.- Perform testing for the delivered solutions and organize UAT with requesters before production- Server maintenance and back up.