Eddy Hansen Email & Phone Number

Bjerringbro, Dk

Brabrand, Midtjylland, Danmark

Office Manager of 12 people within pest control and hygiene. Customer Service and back-up of service technicians and sales team.Mortalin is CEPA certified and we handel pest control with bugs, mice, rats, ants, whasps and much more. We strive to do things ethically correct and with respect for nature.We also help with hygiene guidelines for the medical and food sector and ship certifications.- Project member of business development team- Web content administrator of Mortalin App

Region Midtjylland

Unemployed while undertaking a Scrum Master certification, a course in Social Psychology and Information Security.

Vildbjerg

Head of One Stop Support which support 150 Kvik franchise owned stores all over the World.My team supports Kvik stores in 7 countries with logistics, orders, product knowledge, invoicing and system support. A big part of the support is related to our CET/NAV system that the Kvik salesstaff draw kitchens, wardrobes and bathroom solutions. We handle showroom orders, B2B orders, weekly orders to stores and we are a big part of the ongoing growth that Kvik A/S is undergoing. I participate in sales meetings with franchisees and our sales managers and I am responsible for bringing One Stop Support into the future.A big part of my job at Kvik was working with the digital strategy for the whole company and for my service team in particulier. This has involved upgrading our Warehouse Management System, and currently our ERP at Kvik HQ and I was project owner of the Order-to-cash part of all these projects.Area of responsibility...✔Customer Service Management✔Change Management✔Digital Transformation✔International stakeholder management✔Project Management

Karup

As customer service manager, I was responsible for 4 service coordinators, 4 internal service consultants and 4 outgoing service consultants and 1 team leader in a B2B customer service department.My department was responsible for customer service, add-on sales, contract re-negotiations, internal sales back up, key account management, claims management and handling our NPS (Net promoter Score) operational strategy. My geographical area covered the western part of Denmark and northern Germany, and I was responsible for 13.000 B2B and B2G customers.We worked proactively with our customer service strategies and service projects which all aimed, at making Berendsen Textile Service A/S a good place to be a customer, and a good place to be a customer service employee. We worked with our customer segmentation and our NPS. We worked hard to develop and train our employees so that they added value to Berendsen in a way, so our customers feelt in their heart and soul that they mattered to us. I actively participated on customer visits together with our outgoing service consultants and use those days to train and spar with my people in the field. This made us better at handling claims management, contract re-negotiations and solving every day issue with our business. I have also developed a Business Excellence program to make our service people go beyond what our customers expect from a customer service department. Area of responsibility...✔ Customer Service strategy and customer experience projects✔ Key account management✔ Customer segmentation and NPS✔ Strategic and operational management

Region Midtjylland, Danmark

Unemployed and taking a Lean Manager education.

Skive Army Barracks

Inauguration of a new Regimental flag followed by a reception with 400 invited guest. It was my task to plan and coordinate the event with all VIP’s attending and those where The Queens staff, The Danish Defense Minister, Chief of National guard and various police commissioners and politicians and The Press and of course the local Regiment at Skive Barracks.Area of responsibility...✦ Project management✦ Project implementation✦ Security coordination✦ Security Management

Region Midtjylland, Danmark

As customer service manager, I was responsible for managing, developing and optimizing our internal Sales and Customer Service and Marketing efforts. That meant that my department was First-point-of contact towards our B2B customers, sales team and account team. My department handled product information, sales order, claims management, IT support and marketing backup and had after-sales responsibilities. The department was responsible for all customers worldwide. I was involved in several large project sales with customers such as Strabag, Siemens, Vestas, Falck and many more. I also headed the market entry into the USA, Chile, UAE and Australia, which was the first time Mascot International A/S went outside Europe. I had P/L responsibilities.Area of responsibility...✔ optimizing customer service, marketing and sales efforts✔ Strategic and operational management✔ Key account management and new market entry (USA, UAE, Chile and Australia)✔ Project management

Københavnsområdet, Danmark

My task as IT support service manager at Scalepoint Technologies Ltd. was to create and manage a new European IT customer support center. This pioneering role included hiring new staff, creating and implementing new procedures and software systems. We also handled key account assignments and supplier chain back up. It meant contact to key accounts to make sure the service was creating value for the customer which where B2B and B2C. We created and handled incidents and service level guidelines. The B2B customers where mainly insurance companies. Area of responsibility...✦ Project and process management✦ Strategic and operational management✦ Key account management✦ Business Development✦ IT Security

Københavnsområdet, Danmark

My task as Sales and marketing manager at Premiere Security was to maintain customer relations and work with business development. It was my task to start up new projects, and maintain security procedures and guidelines. (CTR services have now taken over the ownership of Premiere Security). My business development role meant broadening our customer portfolio with Danish Fortune 500 customers with facility management and security needs.Area of responsibility...✦ Sales and marketing✦ Business Development✦ Project management✦ Security procedures and management✦ Security Operations Management

Høvelte Kaserne

Currently, since 1996, I work in Army Intelligence as a Intelligence specialist in the Army reserve forces.As Sergeant and later Staff Sergeant, the main part of my time in the Danish army consisted in training and educating conscripts. I also participated in training and educating Danish and foreign troops for international deployment. Since August 1996, I am a 1. Sergeant reserve and I actively participate in training and courses. I have participated in the following international UN and NATO missions: UNIKOM 5, UNPROFOR 5, IFOR 1 and I have worked with medic, communications and intelligence. In the army, I trained in situational leadership and have had management responsibilities of up to 65 people with eight team leaders.Area of responsibility...✔ Management and leadership training and experience✔ Experience working with and within political organizations (UN, NGO and government)✔ Negoation✔ Security procedures and management✔ Military Intelligence✔ Crises management✔ Intelligence analysis

Cand.Negot., Business And Economics And Language, Passed

Activities and Societies: 6 weeks of summer school in Tunesia. 1 year at an international school in Yemen.Curriculum... ✔ Advanced Economy.

Lean Management & Six Sigma Yellow Belt, Business Administration And Management, General

Lean Manager og Six Sigma

Staff Sergeant, Management, Middle Management

Appointed Staff Sergeant – Army center for Management training. Blended training. ✔ Management training and theory (Situational.

Grow, Management And Leadership, Middel Management

GROW leadership training with focus on The Service Profit Chain and Action Learning. Grow means: ✦ Goal ✦ Current Reality ✦ Options (.

Lean Management, Six Sigma Yellow Belt, Managerial