Eddy Hansen work email
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Eddy Hansen personal email
I consider myself a holistic strategic person, always focused on keeping the momentum. Analytical, proactive, and with a positive outlook on life – professionally and personally. I am educated and experienced in management, customer service, project management, Security and Safety management, and have primarily worked with projects and management, and building and developing B2B and B2G IT support, contract management and customer service organizations. I love working with an agile mindset in a fast-paced and international environment. I am dedicated to business development and improving results and have a nuanced perspective on these. My belief is, that results are achieved by uniting and utilizing the organization's resources and strengths, ensuring everyone takes ownership of their individual contribution, and never losing sight of the overall strategy.I can offer you 34 years of experience in various industries. My abilities are based on the following experience:✔ 34 years of leadership and management experience. ✔ 34 years of handling, negotiating and communicating with stakeholders✔ 34 years of experience working with process optimization and digitalization✔ 34 years of change management experience, and strong communication skills✔ Good at pro-actively foreseeing risks and working with uncertainties ✔ Digitalization and innovationSKILLS✔ Leadership and management✔ Digital Transformation✔ Contract management✔ Process optimization✔ Key Account Management - national and international✔ Coach and Scrum Master certifiedI AM DRIVEN BYCreating innovative and value-adding solutions. I am driven by the process and the relationship you build with customers and colleagues in a project and in the workplace. In my relationship with other people, I add energy and ideas to complex solutions, and I thrive in a diverse and international environment.PERSONAL FACTSI define my personal traits this way:✔ Network oriented – I get energy and ideas in the company of people ✔ Positive – I always see solutions and opportunities and I always have a smile on my face✔ Independent - I like to make decisions and I am persistent✔ Action driven – I am creative and proactive. I don't sit around waiting for things to happen✔ Analytical - likes to speak and act based on facts
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Service KontorlederA/S MortalinBjerringbro, Dk
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Service Office ManagerA/S Mortalin Aug 2020 - PresentBrabrand, Midtjylland, DanmarkOffice Manager of 12 people within pest control and hygiene. Customer Service and back-up of service technicians and sales team.Mortalin is CEPA certified and we handel pest control with bugs, mice, rats, ants, whasps and much more. We strive to do things ethically correct and with respect for nature.We also help with hygiene guidelines for the medical and food sector and ship certifications.- Project member of business development team- Web content administrator of Mortalin App
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UnemployedUnemployed Nov 2019 - Jul 2020Region MidtjyllandUnemployed while undertaking a Scrum Master certification, a course in Social Psychology and Information Security.
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Department Manager Of One Stop SupportKvik A/S Sep 2016 - Oct 2019VildbjergHead of One Stop Support which support 150 Kvik franchise owned stores all over the World.My team supports Kvik stores in 7 countries with logistics, orders, product knowledge, invoicing and system support. A big part of the support is related to our CET/NAV system that the Kvik salesstaff draw kitchens, wardrobes and bathroom solutions. We handle showroom orders, B2B orders, weekly orders to stores and we are a big part of the ongoing growth that Kvik A/S is undergoing. I participate in sales meetings with franchisees and our sales managers and I am responsible for bringing One Stop Support into the future.A big part of my job at Kvik was working with the digital strategy for the whole company and for my service team in particulier. This has involved upgrading our Warehouse Management System, and currently our ERP at Kvik HQ and I was project owner of the Order-to-cash part of all these projects.Area of responsibility...✔Customer Service Management✔Change Management✔Digital Transformation✔International stakeholder management✔Project Management -
Customer Service Department ManagerBerendsen Mar 2013 - Aug 2016KarupAs customer service manager, I was responsible for 4 service coordinators, 4 internal service consultants and 4 outgoing service consultants and 1 team leader in a B2B customer service department.My department was responsible for customer service, add-on sales, contract re-negotiations, internal sales back up, key account management, claims management and handling our NPS (Net promoter Score) operational strategy. My geographical area covered the western part of Denmark and northern Germany, and I was responsible for 13.000 B2B and B2G customers.We worked proactively with our customer service strategies and service projects which all aimed, at making Berendsen Textile Service A/S a good place to be a customer, and a good place to be a customer service employee. We worked with our customer segmentation and our NPS. We worked hard to develop and train our employees so that they added value to Berendsen in a way, so our customers feelt in their heart and soul that they mattered to us. I actively participated on customer visits together with our outgoing service consultants and use those days to train and spar with my people in the field. This made us better at handling claims management, contract re-negotiations and solving every day issue with our business. I have also developed a Business Excellence program to make our service people go beyond what our customers expect from a customer service department. Area of responsibility...✔ Customer Service strategy and customer experience projects✔ Key account management✔ Customer segmentation and NPS✔ Strategic and operational management -
Job HuntingLedig Oct 2012 - Feb 2013Region Midtjylland, DanmarkUnemployed and taking a Lean Manager education.
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Project Officer/ Project Manager - InterimForsvaret Jul 2012 - Sep 2012Skive Army BarracksInauguration of a new Regimental flag followed by a reception with 400 invited guest. It was my task to plan and coordinate the event with all VIP’s attending and those where The Queens staff, The Danish Defense Minister, Chief of National guard and various police commissioners and politicians and The Press and of course the local Regiment at Skive Barracks.Area of responsibility...✦ Project management✦ Project implementation✦ Security coordination✦ Security Management -
Customer Service Department ManagerMascot International A/S Mar 2008 - Jun 2012Region Midtjylland, DanmarkAs customer service manager, I was responsible for managing, developing and optimizing our internal Sales and Customer Service and Marketing efforts. That meant that my department was First-point-of contact towards our B2B customers, sales team and account team. My department handled product information, sales order, claims management, IT support and marketing backup and had after-sales responsibilities. The department was responsible for all customers worldwide. I was involved in several large project sales with customers such as Strabag, Siemens, Vestas, Falck and many more. I also headed the market entry into the USA, Chile, UAE and Australia, which was the first time Mascot International A/S went outside Europe. I had P/L responsibilities.Area of responsibility...✔ optimizing customer service, marketing and sales efforts✔ Strategic and operational management✔ Key account management and new market entry (USA, UAE, Chile and Australia)✔ Project management -
It Support Team ManagerScalepoint Technologies Ltd. Jun 2006 - Feb 2008Københavnsområdet, DanmarkMy task as IT support service manager at Scalepoint Technologies Ltd. was to create and manage a new European IT customer support center. This pioneering role included hiring new staff, creating and implementing new procedures and software systems. We also handled key account assignments and supplier chain back up. It meant contact to key accounts to make sure the service was creating value for the customer which where B2B and B2C. We created and handled incidents and service level guidelines. The B2B customers where mainly insurance companies. Area of responsibility...✦ Project and process management✦ Strategic and operational management✦ Key account management✦ Business Development✦ IT Security -
Operations Supervisor And Sales And Marketing ManagerPremier Security A/S Feb 2003 - May 2006Københavnsområdet, DanmarkMy task as Sales and marketing manager at Premiere Security was to maintain customer relations and work with business development. It was my task to start up new projects, and maintain security procedures and guidelines. (CTR services have now taken over the ownership of Premiere Security). My business development role meant broadening our customer portfolio with Danish Fortune 500 customers with facility management and security needs.Area of responsibility...✦ Sales and marketing✦ Business Development✦ Project management✦ Security procedures and management✦ Security Operations Management
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1. SergeantForsvaret Jan 1989 - Aug 1996Høvelte KaserneCurrently, since 1996, I work in Army Intelligence as a Intelligence specialist in the Army reserve forces.As Sergeant and later Staff Sergeant, the main part of my time in the Danish army consisted in training and educating conscripts. I also participated in training and educating Danish and foreign troops for international deployment. Since August 1996, I am a 1. Sergeant reserve and I actively participate in training and courses. I have participated in the following international UN and NATO missions: UNIKOM 5, UNPROFOR 5, IFOR 1 and I have worked with medic, communications and intelligence. In the army, I trained in situational leadership and have had management responsibilities of up to 65 people with eight team leaders.Area of responsibility...✔ Management and leadership training and experience✔ Experience working with and within political organizations (UN, NGO and government)✔ Negoation✔ Security procedures and management✔ Military Intelligence✔ Crises management✔ Intelligence analysis
Eddy Hansen Skills
Eddy Hansen Education Details
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Via University College HorsensBusiness Administration And Management, General -
Danish Army Center For Management TrainingMiddle Management
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Berendsen Textile Service A/SMiddel Management
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Process Management InternationalManagerial
Frequently Asked Questions about Eddy Hansen
What company does Eddy Hansen work for?
Eddy Hansen works for A/s Mortalin
What is Eddy Hansen's role at the current company?
Eddy Hansen's current role is Service Kontorleder.
What is Eddy Hansen's email address?
Eddy Hansen's email address is ed****@****mail.dk
What schools did Eddy Hansen attend?
Eddy Hansen attended Syddansk Universitet / University Of Southern Denmark, Via University College Horsens, Danish Army Center For Management Training, Berendsen Textile Service A/s, Process Management International.
What are some of Eddy Hansen's interests?
Eddy Hansen has interest in Social Services, Politics, Environment, Science And Technology, Human Rights, Arts And Culture.
What skills is Eddy Hansen known for?
Eddy Hansen has skills like Management, Leadership, Team Leadership, Key Account Management, Customer Support, Customer Service, Coaching, Project Coordination, Sales Process, Project Planning, Project Management, Intercultural Skills.
Who are Eddy Hansen's colleagues?
Eddy Hansen's colleagues are Githa Jakobsen, Flemming Dam, Brian Voigt Andersen, Peder Egestrand, Klaus Mourits Nielsen, Richard Ronald Møller, Morten Brandt Petersen.
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Eddy Hansen
Norway1ellos.no -
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Eddy Hansen
San Diego County, Ca2usmc.mil, usmcu.edu -
2kellerassociates.com, ci.rockland.me.us1 +120854XXXXX
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