Eddy Smith Email & Phone Number

New Jersey, United States

• Advanced technical support/root cause analysis to drive complex hardware and software issues for ELD (electronic logging devices) to resolution.
• Developed and administered training to industry-leading logistics companies for product usage.
• Facilitating train-the-trainer sessions onsite with end users to increase engagement and product integration
• Leading interdepartmental communication and calibration initiatives to ensure timely resolution of customer issues.
• Collaborate with Fortune 500 clients to record desired product features and concerns and manage corresponding/resulting projects to completion.
• Monitor cutting edge IoT products used by international transportation and logistics corporations to ensure device performance meets contractual standards and exceeds customer expectations.

Smyrna, Ga.

• Responsible for the administration, funding, collections and servicing of a $110M consumer loan portfolio.
• Managing 180 support specialists,20 team leads and 10 supervisors.
• Developed and implemented departmental policy and training programs that increased KPI compliance by over 300% year over year.
• Responsible for liaising with CFPB, BBB, state and federal authorities, and businesses owners to resolve escalations and drive compliance to all applicable standards and laws.
• Interviewing, hiring, terminating and managing performance.
• Managed car-connected IoT devices to ensure timely payments, asset location, and contract compliance.