Eden Wong Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Delivered websites and esports tournament experiences across publishers for European football organisations. (UEFA, Ligue 1, ePremier League), increasing marketing reach of gamers globally by 10-50 thousand new marketable emails per campaign.Led technical and business requirement gathering to deliver 3 website launches and multi-language supported esport tournament programs.

Vancouver, British Columbia, Canada

Facilitated complex enterprise deployments with ivy league colleges, global tech companies & international marketing agencies.Implementation manager focussed on asset and taxonomy migration utilising Azure and other storage environments across global enterprise deals with a focus on change management and process deployment.Additional projects of note:- Reviewed and visualised customer experience process within sales, support, implementation and customer success functions.- Enhanced the implementation process within Totango (customer success and implementation management saas solution) through ‘canvas’ automation.- Deployed agile project methodologies to create visibility on Customer Experience initiatives to work to build a roadmap of actionable projects and milestones.- Part of platform evaluation team for replacement customer success and implementation tooling

Auckland, New Zealand

Deployed a chatbot to replace the billing process for more than 2000 staff across New Zealand.Business Analyst on the deployment of Oracle, Replicon & various other integrations within the PwC software landscape transforming the engagement process. (WIP management, Expense Management, Billing, Quote generation, AP, AR, R2R).• Led chat bot requirement gathering, design and testing.• Defined and prioritized the feature backlog for chat bot deployment.• Worked with key process stakeholders to identify future state gaps to design go-live processes.• Managed process impacts and gaps backlog.• Facilitated workshops to identify key changes for learning content for go-live for each line ofservice.• Mapped to-be system integrations alongside to-be business process to identify the gapsagainst current state process in order to go-live in proposed future state.• Recommended and implemented process improvement recommendations for core financeprocesses and business rules enabling transition.

Delivered 4 initiative proposals and deployed one departmental restructure resulting in position redesign and hiring of an additional leader. • Worked with the executive team to identify opportunities for process improvements.• Worked with key process stakeholders to understand existing processes.• Built current state process model.• Designed future state process model with stakeholder feedback and best practice design.• Process design validation with stakeholders and executive team.

Auckland, New Zealand

Deployed case management and email automation resulting in thousands of automated cases being created daily and removed the need for manual triage.• Designed and optimised processes to utilise workflow automation.• Communicated change for operations as the Business Readiness Lead - Operations.• Workflow automation/system implementation.Helped deploy an email ingestion project (IBM Case Manager) which utilized machine learningto automate the core insurance processes and lay down the ground work for Robotic ProcessAutomation to be deployed.Involved in the change management process and led the design of reporting which was developedfor the executive management to track and measure the impact of the change.Business process modelling for the ideation phase of restructuring the life business offering(Asteron) to design a future state process which digitised the pulling of medical information viapractice management software API.

Increased onboarding rate by 50% and reduced onboarding churn by 15%• Process development – refined and monitored the implementation process to remain relevant tothe changing feature landscape at Cin7• Staff development and position design• Onsite supply chain implementations – Australia & NZ• Managed a team of implementation and technical consultants• Aligned sales, product and support team expectations

New Zealand

Reduced average onboarding time from 8-12 months to 3-6 months, through implementing workflow design and project management methodologies.• APAC & Asia market• Managed up to 20 concurrent project implementations in a broad range of industries including, construction, electronics, fashion and other various FMCG businesses.• Scoping and refining the client’s supply chain management workflow to maximise the current features within Cin7 • Omni Channel Integrations include: - Shopify, WooCommerce, Magento, eBay, Amazon, Neto and other eCommerce platforms - Shipping integrations - 3PL & EDI connectivity - Accounting software providers Xero & QBO

Auckland, New Zealand

• Onsite partner relationship management of 80-100 accounting firms• Strategic communications and systematic targeting of clients

• Sugar CRM project implementation• Parent-Child database structuring with Sugar CRM and in-house software system• Bespoke Report design for key banking clients

• Account management of corporate clients• Roadshow and event management to increase TMNZ market presence• CRM and campaign implementation with SugarCRM• Data analysis to provide insight for Sales and Marketing

12-14 Tamaki Drive, Mission Bay, Auckland

Co-Founded Airwheels Tamaki DriveEnd to end start up business experience renting out electric mobility devices - i.e. Airwheels, "Hoverboards" & a variety of electric unicycles.https://www.facebook.com/AirwheelsTamakiDrive/

Auckland, New Zealand

• Lead management for business banking customers• Specialised in start-up business planning and lending proposals

New Zealand

Involved in the opening of Stoddard Road Branch 2013 - FebParticipated in tertiary campaign 2014 UnitecAchieved target referral score of 199% in first business half year.

Bachelor Of Arts, Psychology And Statistics

Ncea Level 3

Education record