Ed Freeman Email & Phone Number

Raleigh-Durham, North Carolina Area

• Lead a high-performing team of 12 professionals and empower extended team project managers in driving transformation at AICPA. Instituted and maintain governance and decision-making processes for $50M+ IT investment.
• Optimized project portfolio processes and capabilities by implementing a scalable PPM solution for demand management, portfolio, project, and financial management providing a 360-degree view of the budget, project.
• Delivered major transformational global programs for the Association including the transition and outsourcing of infrastructure, hardware/server, application, and desktop support and maintenance to a 3rd party.
• Overcame legacy program historical issues by completing a 6-year CRM implementation within 3 months and migrating to Oracle Fusion ERP/HCM after 5 prior attempts within 4 months of coming on board.

Neenah, Wisconsin

• Responsible for Bemis’ strategy to ensure competitive advantage in the food packaging industry. Managing the North American application development team supporting all functional areas of the company in addition to.
• Developed a 3-year strategic roadmap of initiatives and capabilities to improve revenue, customer engagement, experience, and re-engineer internal processes that align to industry best practices.
• Performed vendor evaluation of industry leading customer portal, e-Commerce, and CRM providers leading to the selection and launch of initiatives to meet financial and corporate objectives and align to the strategic.
• Eliminated external contractor costs for ETL development work, resulting in annualized savings of $450,000.
• Designed and executed a transition strategy that reduced external contractor costs for K2 development by 77% or $327,000.
• Manage the team that performs all development, maintenance, and support and transitioned 7 sites from legacy ERP systems to SAP systems.

San Dimas, CA

• Directed the services strategy to meet market demand while creating a seamless customer implementation and support experience leading a Professional Services and IT development team. Accountable to multiple stakeholder.
• Increased solution delivery efficiency 30% year-over-year through process improvements and technology advancements while improving customer experience and satisfaction.
• Aligned ADP strategic roadmaps with leading ERP/HCM market solution providers by partnering with each software company's executives, architects, and development resources.
• Grew business partner enabled revenue by 35%, and grew partner integrations by 118% across 18 different ERP/HCM (Human Capital Management) and enterprise financial systems, by collaborating with sales to expand.
• Strengthened business and internal IT teams’ knowledge and capabilities by providing training and support on new innovative solutions, product specifications, integration methods and implementation methodologies.
• Led cultural transformation by initiating continuous improvement efforts leveraging Lean Six Sigma DMAIC methodology.

San Jose

• Managed an operating budget of $32M and a 177-person (2 managers / 29 FTE / 146 contractors) team, consisting of program/project managers, business analysts, solution architects, and on/offshore software developers..
• Earned 2012 Technical Services Industry Association award for innovation in leading the development of an SOA framework for CRM and integration with Salesforce.com delivering $8M in savings.
• Led strategic direction and management of CRM programs that transitioned 5,000 Customer Service Engineers in the Global Technical Assistance Centers to Salesforce.com Service Cloud solutions, resulting in improved.
• Managed Oracle EBS financial, manufacturing supply chain and distribution applications that supported Cisco customers, suppliers and over 900 service parts depots worldwide. Implemented e-Commerce solutions that fully.

Irvine, California

• As a Senior Manager reporting directly to the CIO, led a 42-person team (12 FTE / up to 30 contractors) responsible for all company business and financial systems including Salesforce.com, Oracle R12 application suite.
• Provided strategic leadership by establishing an IT vision, strategy, and executable roadmap for company-wide systems and infrastructure that supported increased growth, aligned with company objectives, and increased.
• Decreased maintenance, license, and service agreement cost by over $1.2 million by renegotiating current contracts with hardware and application software providers.
• Migrated a company division from legacy systems to the Oracle E-Business R12 suite of products on time and under budget in 12 months.
• Managed merger activities including the migration to Oracle E-Business R12 suite of products, and eliminated 6 major legacy business systems.

Redwood Shores, CA

Led over 20 full project lifecycle implementations of Oracle ERP/CRM applications, gaining deep functional and technical knowledge in Oracle Value Chain Planning, E-Business Suite and CRM applications. Served as a trusted advisor to C-level executives for the largest and most strategic high-technology customer accounts, leading a Professional Services.

Santa Ana, CA

Houston, Texas

Atlanta, GA