Ed Freeman Email & Phone Number

Raleigh-Durham, North Carolina Area

Lead a high-performing team of 12 professionals and empower extended team project managers in driving transformation at AICPA. Instituted and maintain governance and decision-making processes for $50M+ IT investment portfolio. Accountable for all financial administration and governance functions for IT and coordination with global finance teams.• Optimized project portfolio processes and capabilities by implementing a scalable PPM solution for demand management, portfolio, project, and financial management providing a 360-degree view of the budget, project objectives and metrics, risk and issue tracking for executives, stakeholders, finance, and IT leadership and team resources. • Delivered major transformational global programs for the Association including the transition and outsourcing of infrastructure, hardware/server, application, and desktop support and maintenance to a 3rd party provider, meeting all business case value proposition and project success criteria for this effort.• Overcame legacy program historical issues by completing a 6-year CRM implementation within 3 months and migrating to Oracle Fusion ERP/HCM after 5 prior attempts within 4 months of coming on board.

Neenah, Wisconsin

Responsible for Bemis’ strategy to ensure competitive advantage in the food packaging industry. Managing the North American application development team supporting all functional areas of the company in addition to testing, training, and deploying new solutions including SAP, and cloud-based leading edge portal, workflow, e-Commerce, and CRM solutions.KEY HIGHLIGHTS:• Developed a 3-year strategic roadmap of initiatives and capabilities to improve revenue, customer engagement, experience, and re-engineer internal processes that align to industry best practices.• Performed vendor evaluation of industry leading customer portal, e-Commerce, and CRM providers leading to the selection and launch of initiatives to meet financial and corporate objectives and align to the strategic roadmap.• Eliminated external contractor costs for ETL development work, resulting in annualized savings of $450,000.• Designed and executed a transition strategy that reduced external contractor costs for K2 development by 77% or $327,000. • Manage the team that performs all development, maintenance, and support and transitioned 7 sites from legacy ERP systems to SAP systems.

San Dimas, Ca

Directed the services strategy to meet market demand while creating a seamless customer implementation and support experience leading a Professional Services and IT development team. Accountable to multiple stakeholder groups supporting 18 different enterprise and mid-market software systems including Oracle E-Business, Fusion, SAP, Salesforce.com, Microsoft Dynamics and Sage. KEY HIGHLIGHTS: • Increased solution delivery efficiency 30% year-over-year through process improvements and technology advancements while improving customer experience and satisfaction. • Aligned ADP strategic roadmaps with leading ERP/HCM market solution providers by partnering with each software company's executives, architects, and development resources. • Grew business partner enabled revenue by 35%, and grew partner integrations by 118% across 18 different ERP/HCM (Human Capital Management) and enterprise financial systems, by collaborating with sales to expand alliance partnerships. • Strengthened business and internal IT teams’ knowledge and capabilities by providing training and support on new innovative solutions, product specifications, integration methods and implementation methodologies. • Led cultural transformation by initiating continuous improvement efforts leveraging Lean Six Sigma DMAIC methodology.

San Jose

Managed an operating budget of $32M and a 177-person (2 managers / 29 FTE / 146 contractors) team, consisting of program/project managers, business analysts, solution architects, and on/offshore software developers. Responsible for managing innovative and transformative business initiatives, enabling business growth and achieving strategic business objectives and metrics for Cisco’s $16 billion Technical Services organization.KEY HIGHLIGHTS: • Earned 2012 Technical Services Industry Association award for innovation in leading the development of an SOA framework for CRM and integration with Salesforce.com delivering $8M in savings. • Led strategic direction and management of CRM programs that transitioned 5,000 Customer Service Engineers in the Global Technical Assistance Centers to Salesforce.com Service Cloud solutions, resulting in improved customer experience, a 10% increase in productivity, and a 20% reduction in time to resolve service requests for a 24x7 customer support organization.• Managed Oracle EBS financial, manufacturing supply chain and distribution applications that supported Cisco customers, suppliers and over 900 service parts depots worldwide. Implemented e-Commerce solutions that fully automated supplier and customer integration into Cisco’s e-Ticketing systems for seamless customer experience in handling service requests.

Irvine, California

As a Senior Manager reporting directly to the CIO, led a 42-person team (12 FTE / up to 30 contractors) responsible for all company business and financial systems including Salesforce.com, Oracle R12 application suite, business intelligence and data warehouse, project delivery, application development, global rollout of new enterprise capabilities, and 24x7 support.KEY HIGHLIGHTS: • Provided strategic leadership by establishing an IT vision, strategy, and executable roadmap for company-wide systems and infrastructure that supported increased growth, aligned with company objectives, and increased customer satisfaction.• Decreased maintenance, license, and service agreement cost by over $1.2 million by renegotiating current contracts with hardware and application software providers.• Migrated a company division from legacy systems to the Oracle E-Business R12 suite of products on time and under budget in 12 months. • Managed merger activities including the migration to Oracle E-Business R12 suite of products, and eliminated 6 major legacy business systems.

Redwood Shores, Ca

Led over 20 full project lifecycle implementations of Oracle ERP/CRM applications, gaining deep functional and technical knowledge in Oracle Value Chain Planning, E-Business Suite and CRM applications. Served as a trusted advisor to C-level executives for the largest and most strategic high-technology customer accounts, leading a Professional Services organization.

Santa Ana, Ca

Houston, Texas

Atlanta, Ga