Edgar Garcia Email & Phone Number

Monterrey, N.L., Mx

We are a global non-profit membership association for payments and fraud prevention professionals, established in 2000. The power of MRC membership lies in staying connected, current, and empowered to influence and transform the industry. To that end, the MRC places great importance on its core pillars. Keep up to date on the news relating to those four focus areas. We operate in the US, Europe and APAC, we are currently expanding operations in LATAM and we expect to increase our presence in… Show more We are a global non-profit membership association for payments and fraud prevention professionals, established in 2000. The power of MRC membership lies in staying connected, current, and empowered to influence and transform the industry. To that end, the MRC places great importance on its core pillars. Keep up to date on the news relating to those four focus areas. We operate in the US, Europe and APAC, we are currently expanding operations in LATAM and we expect to increase our presence in other regions in the near future. Show less

Manage the North America Credit Card Fraud team in charge of fraud detection and prevention for orders placed online or by the inbound sales teams.

As the Staff Analyst for North America GSC I was in charge of reporting performance results for the Customer Support Operation teams (Order Entry, Billing, Returns, etc) directly to the GSC Directors, maintained processes and procedures updated and aligned to be audit compliant.

Monitored real time call volume of inbound call traffic, performed forecasts of calls volume, scheduled the staff, and monitored the real time activity to ensure optimum efficiencies. To ensure acceptable service levels, abandon rates, and active rates. Monitored and adjusted staffing resources to meet call volume demands and performance goals.