✔️ Assist customers in both Portuguese and English languages about flight information, sales, changes and cancellation of air tickets;✔️ Answer passengers’ inquiries about mishandled baggages, and the airline’s employees with travel benefits inquiries;✔️ For showing excellent team work skills, I was transferred to the Brazil Groups department, where I assist travel agencies from groups reservations quotes until when travel is complete; ✔️ Volunteer and periodically… Show more ✔️ Assist customers in both Portuguese and English languages about flight information, sales, changes and cancellation of air tickets;✔️ Answer passengers’ inquiries about mishandled baggages, and the airline’s employees with travel benefits inquiries;✔️ For showing excellent team work skills, I was transferred to the Brazil Groups department, where I assist travel agencies from groups reservations quotes until when travel is complete; ✔️ Volunteer and periodically trained agent on awareness of our roles in Safety Management System (SMS) and Res CARE (an acronym for Customer Assistance Relief Effort), ready to provide compassionate and professional assistance to customers and colleagues personally affected by an aircraft emergency. Show less

✔️ Atendimento ao cliente nos idiomas Português e Inglês;✔️ Vendas, Alterações, Reemissão e Cancelamento de passagens interline (Azul + parceiras);✔️ Suporte operacional às agências de viagens no Brasil e exterior;✔️ Tratativa de Reacomodação (Planejamento e contingências);✔️ Participação de testes para atualização dos sistemas utilizados na operação;✔️ Suporte na criação de materiais de apoio aos tripulantes e agentes.

✔️ Ministração de aulas em todos os níveis (Beginners, Intermediate and Advanced);✔️ Reposição de aulas;✔️ Aplicação e correção de provas (Listening, written and Oral tests);✔️ Planejamento das aulas de acordo com o cronograma da escola, incluindo atividades extras (aulas de músicas, filmes e teatros com as turmas).