Edgar Tovar Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Provide 2nd level server and desktop support for multiple small to medium size clients. Image, configure, deploy and maintain multi-type end-user devices. Support users, servers & network devices via RDP, LMI, VMware, vSphere and phone. Manage and support laptops, desktops, printers, servers, mobile, cell phone, thin clients and other IT related devices. Administration of Active Directory, Microsoft Office 365 and other Microsoft products. Perform timely deployment of security and antivirus… Show more Provide 2nd level server and desktop support for multiple small to medium size clients. Image, configure, deploy and maintain multi-type end-user devices. Support users, servers & network devices via RDP, LMI, VMware, vSphere and phone. Manage and support laptops, desktops, printers, servers, mobile, cell phone, thin clients and other IT related devices. Administration of Active Directory, Microsoft Office 365 and other Microsoft products. Perform timely deployment of security and antivirus patches. Open, work and track tickets for all IT issues. Support users with Windows 10, macOS, iPhone(iOS) and Android platforms. Show less

Provide 2nd level support for RSM satellite offices of 250+ users. Install, configure and maintain Windows 7, 8.1 and 10 and deployment to clients. Administer Windows Server 2008/2012r2 and Active Directory by creating, removing and assigning users to their correct groups. Perform data backups by using Avamar and tape library. Work with various vendors and service providers to maintain office internet, network connectivity at fault tolerant levels. Actively and accurately track inventory… Show more Provide 2nd level support for RSM satellite offices of 250+ users. Install, configure and maintain Windows 7, 8.1 and 10 and deployment to clients. Administer Windows Server 2008/2012r2 and Active Directory by creating, removing and assigning users to their correct groups. Perform data backups by using Avamar and tape library. Work with various vendors and service providers to maintain office internet, network connectivity at fault tolerant levels. Actively and accurately track inventory through-out sites and appropriately assess aging requirements for all IT equipment and systems. Support users with Windows 10, iPhone(iOS) and Android platforms. Open, work and track tickets for all IT issues.Accomplishments:Design, implement and upgrade hardware for new officeLead technical support role for Cisco Unified Communications / VoIP implementation. Show less

Phoenix, Arizona Area

Provide support, troubleshoot and resolve issues for Window 7 Enterprise, Windows 10 Enterprise, Cerner, NextGen, VoIP and Microsoft Office Suite in a timely manner.Accomplishments:Completed Windows 7 Enterprise Migration course.Able to handle high number of inbound calls and resolution.

Phoenix, Arizona Area

Provide remote hardware, software and network support for medium/large scale financial networks. Supported, monitored, troubleshoot and resolved issues for multiple IT devices. Monitored and maintained Windows Server 2008, Exchange Server 2007 and various Backup systems. Provide support for Active Directory, DHCP, and group policies. Responsibilities include implementing, supporting and troubleshooting Call Manager Express and Cisco Unity. Follow up with ISP vendors demarcation device, PRI… Show more Provide remote hardware, software and network support for medium/large scale financial networks. Supported, monitored, troubleshoot and resolved issues for multiple IT devices. Monitored and maintained Windows Server 2008, Exchange Server 2007 and various Backup systems. Provide support for Active Directory, DHCP, and group policies. Responsibilities include implementing, supporting and troubleshooting Call Manager Express and Cisco Unity. Follow up with ISP vendors demarcation device, PRI and analog phone lines.Accomplishments: Deployed and implemented new technologies at multiple financial institutions.Trained employees on in-house systems and troubleshooting / repair techniques Show less

Commerce, Ca

Remotely diagnose and resolve POS system issues for 250+ stores.Processed and troubleshoot calls from Corporate, Stores and Warehouse departments.Support desktops, laptops, Blackberry, other IT devices and printers via PCAnyware, telephone, desk side and email.Assist users with Accuterm, Business Objects, MS Office, internet and other applicationsOpen, work and document all requests / issues using Track It work order system.Desk side support of all requests that cannot be… Show more Remotely diagnose and resolve POS system issues for 250+ stores.Processed and troubleshoot calls from Corporate, Stores and Warehouse departments.Support desktops, laptops, Blackberry, other IT devices and printers via PCAnyware, telephone, desk side and email.Assist users with Accuterm, Business Objects, MS Office, internet and other applicationsOpen, work and document all requests / issues using Track It work order system.Desk side support of all requests that cannot be resolved remotely.Imaged and install new systems, including additional hardware / software as neededTrained employees on in-house systems and troubleshooting / repair techniques. Show less