Serving over 6.2 million AAA members in thirteen (13) states and the District of Columbia.

AAA Northwest Ohio serves over 146,000 members in Defiance, Fulton, Henry, Lucas, Ottawa, Paulding, Williams and Wood County. The club's 160+ employees operate 7 AAA branch offices and 3 Auto Repair facilities.While continuing to provide many of the traditional products and services that have made AAA one of the most recognized and respected names in the world, AAA Northwest Ohio is bringing forth new innovative services that allow us to create excellent experiences and inspire our members and employees to build strong lasting relationships.Over the years, AAA has become recognized as:* The nation’s leading provider of roadside assistance and automotive-related expertise.* The world’s largest publisher of travel information and one of the world’s largest leisure travel agencies.* One of the most active advocates for the welfare of the traveling public.* One of the fastest growing financial products and services organizations in the United States.* A top performer in the life insurance industry.

Provide business consulting, human resource solutions, vendor management, organizational guidance, operations review, sales and pricing, operating expense analysis and executive recruiting services to employers.

The SET Group/The ERI Group is a broad based employment firm which is pioneering a new field within the employment industry. It is an entirely new class of job hunting assistance. The approach is to use advanced technology combined with personal services to make job hunting easier and faster than ever before. Our expertise is in designing and running job search campaigns that aggressively market senior level executives and professionals to their next career position.

Co-founded a minority-owned company to provide staffing, security guard and vendor management services to corporations. Developed business strategy, target sales market, sales and marketing materials, pricing tools, and strategic partnership relationships required to service national clients

Responsible for managing the National On-Location Program, the Client Service Center, and providing support to sales, operations, branch offices and field employees. . • Reorganized management reporting and operational structure.• Developed sales presentation and client review materials, and new sales pricing and acceptance tools. • Developed compliance, internal reporting and client administrative reviews for national clients.• Established a new client call center to support the national branch network servicing clients generating over $50 million in revenue. • Re-engineered and implemented new sales process, client service delivery and operational support resulting in improved sales, pricing discipline, client delivery and client profitability. • Developed new hiring criteria, employee training and development, and established an operating management committee to coordinate corporate-wide operations. • Developed quarterly and annual client reviews and presentation materials to review with national clients.

Management Committee responsible for managing KeyCorp's Institutional Trust Division which managed $70 billion of institutional client assets. Responsibilities included oversight of all national administrative offices and the national client call center. Leadership role in strategic planning, reengineering initiatives and in proposing and implementing corporate-wide initiatives. Directed Relationship Managers providing administrative and investment management services to institutional and retirement plan clients with $12 billion in assets and $10 million in revenues. Member of executive committee responsible for the trust and custody line of business with revenues of $68 million and over $70 billion in assets. Partnered with national sales team to bid on national investment management businesses. Profitably grew multiple lines of businesses including: corporate trust services, foundations and endowments, and institutional retirement plans. Established the Foundation & Endowment Division for KeyCorp. Proposed and implemented a centralized call center to provide administrative, operational and investment management services to smaller institutional clients serviced in twenty national administrative offices.Managed the divestiture and sale of KeyCorp's 401k business in 2001/2002 representing $70 billion in assets and $66 million in revenues. Coordinated the national transition of 1,400 clients, managed staff reduction of 450 positions and the closure of 14 offices from Maine to Alaska. Led and managed the sale and divestiture of the national corporate trust line of business, represented by over $11 billion in assets, $25 million in revenues, including office closures, systems and operations conversions, and transition of client relationships.Coordinated integration of newly acquired trust businesses from acquisitions in Michigan and Indiana. Conducted business financial analysis resulting in $2 million in new revenues.

Responsible for leading and managing the administration and investment management services to institutional and corporate clients of the corporate trust division. Served as a Member of the Executive Management Committee. • Managed the issuance and administration of bond financings for corporations and governmental entities. Negotiated terms of the bond financing documents with Wall Street investment bankers and bond counsel. • Took lead in representing bondholders on bond defaults by corporations. • Managed the investments of bond proceeds.