Manager, Customer Success
Current
Jun 2022 - Present
AeroLeads people directory · profile
Edis Mekić Email & Phone Number
CX Leader with 15+ Years of Customer Success - Cyber Security | Dedicated/Hybrid/Cloud/OnPrem Hosting | Information Technology | Investments | Insurance
at
ExtraHop
LinkedIn matched
✓ Verified May 2026
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Profile completeness 100%
Current company
Role
CX Leader with 15+ Years of Customer Success - Cyber Security | Dedicated/Hybrid/Cloud/OnPrem Hosting | Information Technology | Investments | Insurance
Location
San Antonio, Texas, United States
Company size
Who is Edis Mekić? Overview
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Quick answer
Edis Mekić is listed as CX Leader with 15+ Years of Customer Success - Cyber Security | Dedicated/Hybrid/Cloud/OnPrem Hosting | Information Technology | Investments | Insurance at ExtraHop, a company with 201 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Edis Mekić.
Edis Mekić previously worked as Manager, Customer Success at Extrahop and Manager, Customer Success at Alert Logic. Edis Mekić holds Ma, International Relations from St. Mary'S University.
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ExtraHop
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Profile bio
About Edis Mekić
A servant leader within the Cyber Security CX Organization. I'm 100% fully committed to supporting my team by ensuring their needs are met and ensuring our organization achieves our mission in delivering value of security and protection. I always go above and beyond to guarantee that my team has the tools and the skills to consistently deliver white glove treatment and meet our clients' and partner's needs within any area of security and/or compliance. I’m well-versed in building solid internal and external relationships that have allowed me to excel within the Cyber Security space. I have an ability to keenly analyze MDR based solutions and communicate effectively with my team on the strategy to deliver those solutions to our customers and partners. Throughout my career over the last 15 years at USAA, Rackspace Technology, Alert Logic and now proudly at ExtraHop supporting both clients and functioning internal teams, I have attained proven ability to assess team needs, establish working rapport with internal and external stakeholders, build working trust and loyalty, and develop/deliver solutions to wide array of issues facing our organization. I have demonstrated expertise in coordinating with technical and business partners to develop solutions while leveraging a big picture strategy, emotional intelligence, and a tactical approach to creative problem-solving. I enjoy building relationships and gaining buy-in from executive leaders and utilize my interpersonal abilities to drive project life cycles and ensure optimal quality. I also value productive-collaboration and strive to facilitate collaborative environments that create alternative solutions to project challenges with subject matter experts. Professional development is also an ongoing growth outlet for me, as I continue on my journey of truly embracing Cyber Security and all it has to offer.
Listed skills include Cloud Computing, Salesforce.Com, Leadership, Saas, and 36 others.
Current workplace
Edis Mekić's current company
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Extrahop
10 roles
Edis Mekić work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success
Jun 2021 - Jun 2022
Advisory Customer Success Manager
As a Advisory Customer Success Manager at Rackspace, I provided account management, strategy, and service for Fortune 500 companies and high-growth, software-as-a-service (SaaS) environment. Over the span of seven years, I’ve progressed through the ranks in account and project management and owned enterprise accounts worth $1.5M in monthly spend. I drove.
May 2019 - May 2021
Senior Service Delivery Manager
As a Senior Service Delivery Manager, I build and maintain strong and healthy client relationships through continuous delivery of Fanatical Support to 15 Enterprise level clients with over $1.1M total dedicated MRR. I consistently met or exceeded company KPIs and Team ENTE-8WIN set KPIs.Recognized for developing, implementing and presenting NPS Strategy.
Nov 2017 - May 2019
Manager, Fanatical Support
As a Manager of Fanatical Support, I supported a team of 10 Implementation Leaders in providing Fanatical onboarding experience to Latin America, SMB and Enterprise-level customers. I developed and executed UPC mission with a 20-member team and high-volume environment.I co-pioneered the Process Workflow Tool (PWT) allowing Rackspace to reduce the time from.
May 2015 - Nov 2017
Senior Strategic Account Manager
As a Senior Strategic Account Manager, I cultivated and established strong, sustainable client relationships through continuous delivery of support to 20 Enterprise levelclients with over $800K total dedicated MRR. I consistently met and exceeded company set KPIs and Team ENTE-8WIN set KPIs.During my time, I negotiated business contracts with install base.
Nov 2013 - May 2015
Enterprise Account Manager
As an Enterprise Account Manager, I provided high-touch support to 25+ Enterprise level clients with over $700K total dedicated MRR. I built and maintained several healthy lucrative relationships with business partners which resulted in exceeded business objectives and metrics.
Jan 2012 - Nov 2013
Life Insurance And Investment Services Specialist
As a Life Insurance and Investment Services Specialist, I advised members on the appropriate investment strategies and educated members on the fund transfer processes andrequirements. I conducted moderate to complex large fund transfers from contra investment firms.Through full enablement by my leaders, I implemented various tools for deepening member.
Jul 2010 - Jan 2012
Member Relationship Specialist
As a Member Relationship Specialist, I facilitated a high-volume workload within a deadline-driven environment resolving an average of 350 inquiries per week. I exceeded performance benchmarks in areas of speeds, accuracy, and volume. I also achieved over 20% higher on performance levels and personal product referral rate achieved and 15% attainment.
Jul 2007 - Jul 2010
Director Of University Programming Council
As a Director of University Programming Council, I developed and executed UPC mission with a twenty-member team. I also fostered positive relations with University Administration and Student Body and reviewed and negotiated language with university VP(s).I was recognized for conducting appropriate changes to senior leadership staff including staff to the.
Aug 2005 - Jul 2007
Team & coworkers
Colleagues at ExtraHop
Other employees you can reach at extrahop.com. View company contacts for 201 employees →
JJ
Jason Jones
Colleague at Extrahop
Katy, Texas, United States, United States
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JG
Johann Gan
Colleague at Extrahop
Houston, Texas, United States, United States
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CW
Charles Weismann
Colleague at Extrahop
Claremont, California, United States, United States
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EB
Eric B.
Colleague at Extrahop
Seattle, Washington, United States, United States
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SA
Samer Abdullah
Colleague at Extrahop
United Arab Emirates, United Arab Emirates
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VF
Vince Ford
Colleague at Extrahop
Dallas-Fort Worth Metroplex, United States, United States
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JH
James Hewitt
Colleague at Extrahop
Seattle, Washington, United States, United States
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SH
Sean Howe
Colleague at Extrahop
Greater Boston, United States, United States
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JI
Joe Ierubino
Colleague at Extrahop
Orlando, Florida, United States, United States
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KW
Khurram W.
Colleague at Extrahop
Greater Melbourne Area, Australia, Australia
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Jason Jones
Colleague at Extrahop
Katy, Texas, United States, United States
View →
JG
Johann Gan
Colleague at Extrahop
Houston, Texas, United States, United States
View →
CW
Charles Weismann
Colleague at Extrahop
Claremont, California, United States, United States
View →
EB
Eric B.
Colleague at Extrahop
Seattle, Washington, United States, United States
View →
SA
Samer Abdullah
Colleague at Extrahop
United Arab Emirates, United Arab Emirates
View →
VF
Vince Ford
Colleague at Extrahop
Dallas-Fort Worth Metroplex, United States, United States
View →
JH
James Hewitt
Colleague at Extrahop
Seattle, Washington, United States, United States
View →
SH
Sean Howe
Colleague at Extrahop
Greater Boston, United States, United States
View →
JI
Joe Ierubino
Colleague at Extrahop
Orlando, Florida, United States, United States
View →
KW
Khurram W.
Colleague at Extrahop
Greater Melbourne Area, Australia, Australia
View →
2 education records
Edis Mekić education
Ma, International Relations
St. Mary'S University
Ba, Criminal Justice
St. Mary'S University
FAQ
Frequently asked questions about Edis Mekić
Quick answers generated from the profile data available on this page.
What company does Edis Mekić work for?
Edis Mekić works for ExtraHop.
What is Edis Mekić's role at ExtraHop?
Edis Mekić is listed as CX Leader with 15+ Years of Customer Success - Cyber Security | Dedicated/Hybrid/Cloud/OnPrem Hosting | Information Technology | Investments | Insurance at ExtraHop.
Where is Edis Mekić based?
Edis Mekić is based in San Antonio, Texas, United States while working with ExtraHop.
What companies has Edis Mekić worked for?
Edis Mekić has worked for Extrahop, Alert Logic, Rackspace, Usaa Investetment Management Company, and St. Mary'S University.
Who are Edis Mekić's colleagues at ExtraHop?
Edis Mekić's colleagues at ExtraHop include Jason Jones, Johann Gan, Charles Weismann, Eric B., and Samer Abdullah.
How can I contact Edis Mekić?
You can use AeroLeads to view verified contact signals for Edis Mekić at ExtraHop, including work email, phone, and LinkedIn data when available.
What schools did Edis Mekić attend?
Edis Mekić holds Ma, International Relations from St. Mary'S University.
What skills is Edis Mekić known for?
Edis Mekić is listed with skills including Cloud Computing, Salesforce.Com, Leadership, Saas, Management, Customer Service, Enterprise Software, and Account Management.
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