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Ed Koo Email & Phone Number

Helping companies make data integration as simple as electricity. at Fivetran
Location: United States, United States, United States 7 work roles 2 schools
3 work emails found @sl.com 4 phones found area 415 and 510 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 3 work emails · 4 phones

Work email e****@sl.com
Direct phone (415) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Fivetran
Role
Helping companies make data integration as simple as electricity.
Location
United States, United States, United States
Company size
416 employees

Who is Ed Koo? Overview

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Quick answer

Ed Koo is listed as Helping companies make data integration as simple as electricity. at Fivetran, a company with 416 employees, based in United States, United States, United States. AeroLeads shows a work email signal at sl.com, phone signal with area code 415, 510, and a matched LinkedIn profile for Ed Koo.

Ed Koo previously worked as Senior Customer Support Engineer at Fivetran and Customer Support Engineer at Fivetran. Ed Koo holds Bachelor Of Science - Bs from Caltech.

Company email context

Email format at Fivetran

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{first_initial}{last}@sl.com
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AeroLeads found 3 current-domain work email signals for Ed Koo. Compare company email patterns before reaching out.

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Profile bio

About Ed Koo

My passion is to help customers solve their business critical problems using the best technologies available. For the past 25 years, I have been focused in implementing real-time enterprise-level monitoring for many Fortune 500 companies to keep their mission critical applications performing at their peak. This has allowed me to become quite familiar with a variety of middleware architectures and system environments. I've also had the opportunity to build and lead a highly-skilled and capable team of solution engineers to provide presales and postsales support for the monitoring platform. Technical Support responsibilities include completing proof-of-concepts, trainings, sales demos, consulting, and day-to-day ticket resolution.PROFESSIONAL SKILLS:• Proven leadership / managerial skills in building and managing strong technical support department for handling both presales and postsales responsibilities. • More than 25 years of enterprise monitoring expertise. • Knowledgeable with different middleware technologies such as TIBCO EMS, TIBCO BusinessWorks, TIBCO ActiveSpaces, Solace, Apache Kafka, Oracle Database, MySQL Database.• OS: Red Hat Linux, Suse Linux, Windows, Solaris, HPUX, Amazon Web Services• Languages: Java, C/C++, JavaScript• Strong interpersonal skills proven by the ability to communicate/coordinate with other departments (sales, development, QA) on customer priorities.• Adept in strategic planning, tactical execution, change management, and project management.

Listed skills include Middleware, Java, Integration, Enterprise Architecture, and 19 others.

Current workplace

Ed Koo's current company

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Fivetran
Fivetran
Helping companies make data integration as simple as electricity.
oakland, california, united states
Website
fivetran.com
Employees
416
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Company profile
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7 roles · 28 years

Ed Koo work experience

A career timeline built from the work history available for this profile.

Senior Customer Support Engineer

Current
Fivetran
Sep 2022 - Present

Customer Support Engineer

Fivetran
Jul 2021 - Sep 2022

Solutions Architect

Fivetran

San Francisco Bay Area

Jan 2021 - Jul 2021

Vice President Of Technical Services

Sl Corporation

San Francisco Bay Area

  • Member of SL executive management team, overseeing the strategic direction of the Technical Support team and how it fits into company goals and objectives.
  • Reported to CFO and CTO on Technical Support team performance based on various KPI metrics.
  • Responsible for coordinating and prioritizing activities of presales technical sales engineers on POC engagements.
  • Handled RFPs for various pre-sales customers.
  • Partnered closely with other internal departments (including Sales, Development/Engineering and Release Control) to optimize issue resolution for key customers.
  • Oversaw various consulting projects for postsales engineers, providing technical guidance, and coordination of resources.
Jan 2014 - Jun 2020

Director Of Technical Services

Sl Corporation

San Francisco Bay Area

  • Managed a distributed team of solution engineers for addressing technical issues for existing and potential customers across all of SL's product lines.
  • Coordinated day-to-day technical support activities among team of engineers, including answering questions, tracking of problem reports, escalating critical bugs to development, and organizing training activities.
  • Oversaw various consulting and training projects, providing technical guidance and coordination of resources.
  • Responsible for improving SL case management of customer issues by migrating to Salesforce SaaS platform.
  • Responsible for setting up customer portal, knowledgebase access, and automated email notification and reporting, resulting in more efficient self-help support of customers and partners, across all SL products.
  • Implemented automated reports and status notifications for Sales account managers to better track the status of key customers/partners.
2004 - Jan 2014

Manager Of Technical Support

Sl Corporation

San Francisco Bay Area

  • Oversaw the technical support team, to ensure the solution engineers are meeting both customer demands and the organization's short- and long-term goals, across all SL products.
  • Managed employee scheduling, handled escalated cases, and confirmed that support KPI’s were being met.
  • Worked directly with larger high-visibility customers to ensure their technical roadblocks were resolved successfully in a timely fashion.
  • Refined training manuals and methodologies to reflect new SL products (J/Developer, J/Network)
1998 - 2004 ~6 yrs

Technical Support Engineer

Sl Corporation

San Francisco Bay Area

  • Investigated and resolved technical issues from process control customers and VARs using SL monitoring software (C++/Developer, Custom editor).
  • Conducted on-site software training for customers on SL products.
  • Submitted enhancement/bug tasks to SL Development for prioritization.
  • Developed custom application examples for customers using C++.
Jul 1995 - 1998
Team & coworkers

Colleagues at Fivetran

Other employees you can reach at fivetran.com. View company contacts for 416 employees →

PP Parag Patil Parag Patil Colleague at Fivetran Bengaluru, Karnataka, India, India View → MV Marteen Vallely Marteen Vallely Colleague at Fivetran Denver, Colorado, United States, United States View → JS Jared Stearne Jared Stearne Colleague at Fivetran San Francisco, California, United States, United States View → JS Jonathan Savas Jonathan Savas Colleague at Fivetran Knoxville Metropolitan Area, United States View → TJ Trishla Jain Trishla Jain Colleague at Fivetran Bengaluru, Karnataka, India, India View → SB Shivam Bansal Shivam Bansal Colleague at Fivetran India, India View → NP Nikola Pantelic Nikola Pantelic Colleague at Fivetran Serbia, Serbia View → AS Anmol Suri Anmol Suri Colleague at Fivetran Bengaluru, Karnataka, India, India View → JE Jody Eckman Jody Eckman Colleague at Fivetran Milwaukee, Wisconsin, United States, United States View → IK Igor Kulida Igor Kulida Colleague at Fivetran Haarlem, North Holland, Netherlands, Netherlands View →
2 education records

Ed Koo education

FAQ

Frequently asked questions about Ed Koo

Quick answers generated from the profile data available on this page.

What company does Ed Koo work for?

Ed Koo works for Fivetran.

What is Ed Koo's role at Fivetran?

Ed Koo is listed as Helping companies make data integration as simple as electricity. at Fivetran.

What is Ed Koo's email address?

AeroLeads has found 3 work email signals at @sl.com for Ed Koo at Fivetran.

What is Ed Koo's phone number?

AeroLeads has found 4 phone signal(s) with area code 415, 510 for Ed Koo at Fivetran.

Where is Ed Koo based?

Ed Koo is based in United States, United States, United States while working with Fivetran.

What companies has Ed Koo worked for?

Ed Koo has worked for Fivetran and Sl Corporation.

Who are Ed Koo's colleagues at Fivetran?

Ed Koo's colleagues at Fivetran include Parag Patil, Marteen Vallely, Jared Stearne, Jonathan Savas, and Trishla Jain.

How can I contact Ed Koo?

You can use AeroLeads to view verified contact signals for Ed Koo at Fivetran, including work email, phone, and LinkedIn data when available.

What schools did Ed Koo attend?

Ed Koo holds Bachelor Of Science - Bs from Caltech.

What skills is Ed Koo known for?

Ed Koo is listed with skills including Middleware, Java, Integration, Enterprise Architecture, Enterprise Software, Tibco, Sql, and Software Development.

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