Ed Miller Email & Phone Number

Harrisburg, PA, US

Conshohocken, Pennsylvania, United States

Create customer segmentation to identify “best fit” candidates for product migration and determine customer update sequencing based on fit analysis vs. product roadmap.Develop timeline and key milestones for migration strategy. Track results against goals. Create a communication plan for discussing migration opportunities with existing customers, tailoring.

Conshohocken, Pennsylvania, United States

Provide direction and leadership to a team of 13 onboarding and implementation staff.Responsible for hiring, training, and performance management of staff.Restructured the department to maximize client impact and provide career paths for staff.Develop and implement new onboarding delivery models to accelerate onboarding timelines.Partner with Sales to.

Remote

Aiding company growth by nourishing, building, and growing relationships across a portfolio of key clients. Establishing clear goals, milestones and metrics with the client; periodically re-assessing and reviewing these with the Customer. Guiding the customer journey at WizeHive from sale (sometimes pre-sale) through product implementation and onboarding.

Conshohocken

Act as “go-to expert “ for clients during the onboarding process Convert everyday business processes and needs into streamlined user stories with native functionalityManage the customer relationship, with a focus on growth, satisfaction, and account longevityDefine timelines, monitor budgets, and successfully set and deliver expectations with clientsWork.

Greater Philadelphia Area

Implemented comprehensive ‘holiday houses’ marketing strategy increasing visitation 40% and doubling ticket revenue.Created, implemented seven new programs for six historic properties over three years including “A Very Philly Christmas” (“top iconic holiday tradition” and “must-see holiday attraction” 2016/2017/2018 VisitPhilly.com) CiderFest (“perfect.

Bs, Business

Mba, Business