Ed Miller Email & Phone Number

Harrisburg, Pa, Us

Conshohocken, Pennsylvania, United States

Create customer segmentation to identify “best fit” candidates for product migration and determine customer update sequencing based on fit analysis vs. product roadmap.Develop timeline and key milestones for migration strategy. Track results against goals. Create a communication plan for discussing migration opportunities with existing customers, tailoring the message based on customer segmentation. Work closely with Customer Success and other client facing teams.Assist with marketing initiatives and campaigns to create excitement about the new product for existing customers.Work with Professional Services (PS) to finalize PS support model for the new product encompassing Implementation and Onboarding, Educational Services, Support, and Technical Services.Liaison with Product/Development on key needs and concerns for features and releases to improve existing customer conversion rate with a focus on tools needed for migrating clientsDeveloping a plan for data migration for existing clients including offers to existing clients and working with Development on delivery.Lead development of the customer experience journey for migration.Be the main point of contact for key clients to discuss the benefits of migrating to the new product. Conduct demos of the product. Share feedback from existing customers with the Product team.Work closely with Education Services to ensure training support/materials for customers who migrate. Host webinars as needed.Work closely with PS and Revenue to develop a pricing strategy for migrating clients. Provide regular reporting and updates to senior management and internal partners on migration status and key metrics including close rate, duration and revenue impact.

Conshohocken, Pennsylvania, United States

Provide direction and leadership to a team of 13 onboarding and implementation staff.Responsible for hiring, training, and performance management of staff.Restructured the department to maximize client impact and provide career paths for staff.Develop and implement new onboarding delivery models to accelerate onboarding timelines.Partner with Sales to refine the new deal process to ensure best fit for clients and the project teams. Participated in deal desk review discussions to determine best onboarding approaches and options for clients.Play a pivotal role in establishing the customer journey for clients.

Remote

Aiding company growth by nourishing, building, and growing relationships across a portfolio of key clients. Establishing clear goals, milestones and metrics with the client; periodically re-assessing and reviewing these with the Customer. Guiding the customer journey at WizeHive from sale (sometimes pre-sale) through product implementation and onboarding, contract renewal and growth. Driving additional value by encouraging deeper platform adoption and expansion into additional programs and other departments within the customer organization. Contributing to revenue generation through account expansion and renewals. Synthesizing customer feedback and working with internal teams to infuse this input into the product roadmapping process and our client experience processes. Creating evangelists and advocates among our customer base - as reflected in referrals, references and participation in our “Heroes Campaign” for mission-based organizations.

Conshohocken

Act as “go-to expert “ for clients during the onboarding process Convert everyday business processes and needs into streamlined user stories with native functionalityManage the customer relationship, with a focus on growth, satisfaction, and account longevityDefine timelines, monitor budgets, and successfully set and deliver expectations with clientsWork with clients to define their program requirements and deliver configurations based on those requirements.Gather customer feedback along their journey and share this with internal stakeholdersPerform QA testing to ensure quality client deliverables, and support user acceptance testingShare client’s needs with sales, development, and marketing.Help identify future opportunities and areas within our company that your clients may benefit from.Initiate and lead internal efforts for first-ever WizeHive Scholarship program

Greater Philadelphia Area

Implemented comprehensive ‘holiday houses’ marketing strategy increasing visitation 40% and doubling ticket revenue.Created, implemented seven new programs for six historic properties over three years including “A Very Philly Christmas” (“top iconic holiday tradition” and “must-see holiday attraction” 2016/2017/2018 VisitPhilly.com) CiderFest (“perfect confab of fall delights”ExplorePhilly.com) and the Ice Bar at Lemon Hill Mansion. (“...coolest bar Philly has ever seen.” Philly Metro 2018)Initiated partnerships with over 20 organizations/businesses to expand programming at historic houses and amplify marketing efforts.Managed all promotional activities including design, print collateral, website management, newsletters, social media, and email campaigns.Communicated and achieved buy-in on marketing strategies coordinating with five stewardship teams and Philadelphia Parks and Recreation management.Worked with key promotional partners such as VisitPhilly.com to broaden marketing efforts.

Bs, Business

Mba, Business