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Grant Dutton is listed as VP of Customer Success at Submittable at Submittable, a with 102 employees, based in Missoula, Montana, United States. AeroLeads shows a matched LinkedIn profile for Grant Dutton.
Grant Dutton previously worked as Vice President of Customer Success at Submittable and Director of Technical Support at Submittable. Grant Dutton holds Bachelor'S Degree, English, Minor In Communications from University Of Montana.
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Experienced leader with expertise in MarTech, FinTech, Transportation/GPS Software, and eCommerce. Renowned for transforming departments into thriving entities using strategic insight and operational excellence. Skilled in leading diverse teams, enhancing processes, promoting communication, and crafting strategies that drive results.
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Missoula, Montana, United States
-Responsible for retaining $43M+ of ARR -Executed M&A duties related to customer management and retention; integrating the CS/CX teams-Overseeing all aspects of customer lifecycle management, from onboarding to ongoing support and retention efforts
Missoula, Montana
-Reduced case volume by 56% within first 6 months.-Lowered TTFR from 3+ hours to 12 minutes across all channels. -Led and managed support teams, ensuring exceptional customer success and serving as a cornerstone leader for the organization.-Established and managed relationships with CX/BPO vendors, expanding support offerings and global translation services.
Missoula, Montana
Reported directly to COO as Head of Client Services.-Oversaw departments of customer support, data services, professional services, account management, data hosting, and client training.-Translated overarching growth goals into tangible business targets and orchestrated plans for development.-Created and monitored strategic marketing plans to drive services market growth.-Led the establishment of standards and guidelines for Sales & Marketing of services.-Proactively managed special projects assigned by the Executive Committee, actively contributing to continuous improvement efforts.
Missoula, Montana
-Collaborated with Sales and Account Management to attract, retain, and drive value for SLM customers.-Identified and developed key SLM business opportunities, nurturing client relationships and delivering exceptional value.-Established and tracked KPIs for SLM service delivery, ensuring high levels of customer satisfaction.
Bozeman, Montana
-Four teams with an annual revenue of $12M, offering strategic guidance and fostering team development.-Directed critical functions such as interviews, compensation reviews, and terminations, maintaining team cohesiveness.-Served as an escalation point for technical and customer issues.-Spearheaded process enhancements to elevate the customer and employee experience.-Identified and communicated opportunities for business improvement, driving positive change within the department.
Bozeman, Montana
-Accountable for a high-performing 3-person team of Customer Advocates, conducting daily meetings and fostering teamwork.-Identified and communicated opportunities for business improvement, driving positive change within the department.-Provided personalized coaching, hosted professional development meetings, and established yourself as a valuable resource.
Bozeman, Montana
Owned, managed, and grew customer base through sales, customer service, technical service, and prepress activities.
Other employees you can reach at submittable.com. View company contacts for 102 employees →
Jess W.
Colleague at SubmittableMissoula, Montana, United States
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Dennis Stewart
Colleague at SubmittableMcallen, Texas, United States
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Pat Owen
Colleague at SubmittableMissoula County, Montana, United States
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Sabrina Vincent
Colleague at SubmittableClinton, Missouri, United States
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Peter Damiano
Colleague at SubmittableBozeman, Montana, United States
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Roberto Zapata
Colleague at SubmittableHonduras
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Laura Rensing
Colleague at SubmittableLos Angeles, California, United States
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Courtney Blowers
Colleague at SubmittableMissoula, Montana, United States
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Anthony Ebstein
Colleague at SubmittableMissoula, Montana, United States
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Jacki Odgren, Shrm-Cp
Colleague at SubmittableUnited States
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Quick answers generated from the profile data available on this page.
Grant Dutton works for Submittable.
Grant Dutton is listed as VP of Customer Success at Submittable at Submittable.
Grant Dutton is based in Missoula, Montana, United States while working with Submittable.
Grant Dutton has worked for Submittable, Education Logistics, Pfl.Com, and Peak Health & Wellness Center.
Grant Dutton's colleagues at Submittable include Jess W., Dennis Stewart, Pat Owen, Sabrina Vincent, and Peter Damiano.
You can use AeroLeads to view verified contact signals for Grant Dutton at Submittable, including work email, phone, and LinkedIn data when available.
Grant Dutton holds Bachelor'S Degree, English, Minor In Communications from University Of Montana.
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