Dennis Stewart Email & Phone Number

Weslaco, Texas, United States

Weslaco, Texas, United States

Weslaco, TX

As IDEA's IT Project Manager, I play a pivotal role in our mission to rapidly expand the number of students to which we serve in our mission of "College for All" to 100,000 by 2022 with schools across Texas and Southern Louisiana.School Launch and Growth- Lead annual project cycle across the organization to ensure new and existing schools have working.

Mission, TX

Pharr, TX

Developed and supported complex database stored procedures using both dynamic and traditional T-SQL in a Microsoft SQL Server environment.

Pharr, TX

• Responsible for the management of development and support needs/priorities for users across all of Ticketmaster's global business units. This was during the simultaneous complete redesign/redevelopment of our BI.
• Agile Scrum Product Owner
• Manage Internal Reporting Website UI and Development
• Participate in Hackathons, Uplevel Projects
• Owner of Product Strategy/Vision, Setting Goals, Prospectus Documentation
• Product Launches, Demos, Marketing

Pharr, Texas

• Although my role was technically local to our largest call center, I largely served with global responsibilities in three areas:QUALITY ASSURANCE
• I was the top-level admin and SME for our contact recording and quality evaluation platform for all users globally (OpenText Qfiniti, Vering WFO).
• I was the key contributor and SME for our global service policies and standards across all business units and service channels
• I was responsible for the service and productivity coaching across all interaction channels and business units (including Ticketmaster, Live Nation, TicketWeb, Entertainment.com, LendingTree, Hotels.com, TicketsNow.
• I successfully led several cost-reducing and revenue-increasing projects that consistently drove gains in excess of $1MM
• Successfully managed enterprise-wide projects to improve customer satisfaction and employee cultureCUSTOMER SATISFACTION (starting in 2007)

Virginia Beach, VA

• Solely responsible for proposing, planning, developing and deploying a centralized IntraNet resource for US Contact Centers.
• Moved from largely paper driven and disparate sources to single, centralized web platform via CMS
• Led to significant time savings, improved customer experience, improved employee experience, measurable reduction in losses and errors

Virginia Beach, VA

- Instrumental in the successful expansion from 16 Virginia retail locations to over 45 locations spanning Virginia, the Carolinas and Georgia within less than two years.- Solely responsible for the selection and purchase of $2MM+ products for sale in a chain retail locations spanning the eastern seaboard selling wireless, consumer electronics and car.

Carrollton, TX

Fort Story, VA

Served in deployments to Saudia Arabia (1994) and Haiti (1996)

Cyber Security / Infosec

I attended an intensive 400 hour Cyber Security bootcamp facilitated by CompTIA. I achieved certifications in A+, Network+ and Security+.

Business Administration, Management And Operations