Dennis Stewart Email & Phone Number

Weslaco, Texas, United States

Weslaco, Texas, United States

Weslaco, Tx

As IDEA's IT Project Manager, I play a pivotal role in our mission to rapidly expand the number of students to which we serve in our mission of "College for All" to 100,000 by 2022 with schools across Texas and Southern Louisiana.School Launch and Growth- Lead annual project cycle across the organization to ensure new and existing schools have working network, systems, office and instructional technology as well as devices for students and staff- Play an important role in the successful launch of schools in new regions and states as we exponentially increase the number of schools opening year-over-yearEnterprise Deployments, Migrations and Integrations- Project planning and steering for successful system and third-party software implementationMaximizing Technology Adoption for Efficiency and Ease- Our primary goal is to maximize instruction time, which includes eliminating obstacles and ensuring the best tools are used in the most effective way- Through technology, we continually to drive ever-increasing efficiency and ease to support positive staff and student experience- For both new and existing applications and technology, I help lead organizational adoption strategy and training for Information Systems staff, organizational leaders, operational and instructional staff- Steer technology training strategy and curriculum development for delivery to over 6K staff membersE-Rate Management- Oversee IDEA's E-rate application and compliance

Mission, Tx

Pharr, Tx

Developed and supported complex database stored procedures using both dynamic and traditional T-SQL in a Microsoft SQL Server environment.

Pharr, Tx

Responsible for the management of development and support needs/priorities for users across all of Ticketmaster's global business units. This was during the simultaneous complete redesign/redevelopment of our BI platform and the integration of all contact centers across North America, Europe and Australia.• Agile Scrum Product Owner • Manage Internal Reporting Website UI and Development• Participate in Hackathons, Uplevel Projects• Owner of Product Strategy/Vision, Setting Goals, Prospectus Documentation• Product Launches, Demos, Marketing• Drive business discussions and gathering business reporting requirements• Drive Agile - Scrum, Kanban & JIRA board planning, management, and release• Write user stories and features for the development team • Communication of WIP to stakeholders • Responsible for setting priorities through value scoring process• Test and validate all reports prior to being released• Responsible for customer communications and managing releases• Work with the business to measure business impacts for enhancements• Facilitate discussions with key stakeholders and developers to leverage existing data sources • Provide Quarterly Business Product reviews • Run team stand-ups, retrospectives and drive process improvements• QA new development items• Strong Project Management and organizational skills with the ability to meet deadlines and deliverables for multiple projects during SDLC. • Experience integrating database application systems with Genesys, RightNow, SalesForce, Kronos, and ADP.

Pharr, Texas

Although my role was technically local to our largest call center, I largely served with global responsibilities in three areas:QUALITY ASSURANCE• I was the top-level admin and SME for our contact recording and quality evaluation platform for all users globally (OpenText Qfiniti, Vering WFO).• I was the key contributor and SME for our global service policies and standards across all business units and service channels• I was responsible for the service and productivity coaching across all interaction channels and business units (including Ticketmaster, Live Nation, TicketWeb, Entertainment.com, LendingTree, Hotels.com, TicketsNow, MusicToday, TicketsToday, Live Nation)• I successfully led several cost-reducing and revenue-increasing projects that consistently drove gains in excess of $1MM• Successfully managed enterprise-wide projects to improve customer satisfaction and employee cultureCUSTOMER SATISFACTION (starting in 2007)• I was responsible for the deployment of customer surveys, aggregation and analysis of customer satisfaction data and feedback• I regularly provided key findings and analysis; proposed business efforts business leaders in order to drive increased satisfactionTRAINING (starting in 2009)• Led a team of Training Specialists who facilitated training across all business units and functions• Oversaw the New Hire training of over 1000 new employees annually.• Led the planning and guided the design of all curriculum• Served as Admin and SME for our Learning Management System

Virginia Beach, Va

Solely responsible for proposing, planning, developing and deploying a centralized IntraNet resource for US Contact Centers. • Moved from largely paper driven and disparate sources to single, centralized web platform via CMS• Led to significant time savings, improved customer experience, improved employee experience, measurable reduction in losses and errors

Virginia Beach, Va

- Instrumental in the successful expansion from 16 Virginia retail locations to over 45 locations spanning Virginia, the Carolinas and Georgia within less than two years.- Solely responsible for the selection and purchase of $2MM+ products for sale in a chain retail locations spanning the eastern seaboard selling wireless, consumer electronics and car stereo. - Managed the distribution of inventory. Managed placement and display of merchandise throughout our 16 Virginia stores. - Spearheaded new product and revenue streams as well as new eCommerce storefront.

Carrollton, Tx

Fort Story, Va

Served in deployments to Saudia Arabia (1994) and Haiti (1996)

Cyber Security / Infosec

I attended an intensive 400 hour Cyber Security bootcamp facilitated by CompTIA. I achieved certifications in A+, Network+ and Security+.

Business Administration, Management And Operations