Edoardo Seganti Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Review and moderate user-generated content for compliance with community guidelines and legal requirements• Investigate and resolve user complaints and inquiries related to content moderation decisions• Analyze and report on content trends and user behavior to inform moderation strategies• Identify and escalate potential safety or security risks to appropriate teams• Organize reverse shadowing to newbies when they start to work applying client’s policies• Conduct audits… Show more • Review and moderate user-generated content for compliance with community guidelines and legal requirements• Investigate and resolve user complaints and inquiries related to content moderation decisions• Analyze and report on content trends and user behavior to inform moderation strategies• Identify and escalate potential safety or security risks to appropriate teams• Organize reverse shadowing to newbies when they start to work applying client’s policies• Conduct audits for the Italian market to verify the accuracy and maintain the company's expected standards• Keeping high quality performance throughout all year• Take action in cases, tasks and high priority queues• Experience in working with sensitive content Show less

Venice, Veneto, Italy

• Assisted customers in selecting, purchasing, refunding merchandise while demonstrating excellence in client service at all times• Exceeded team and individual KPIs and collaborated with associates belonging to other departments• Completed customer transactions in a professional, timely manner

Master In Luxury, Customer Advisor (Lvmh Group)

Dissertation title: Creating successful engagement between company and clients: analysis of DFS Fondaco dei Tedeschi

Bachelor'S Degree, Languages, Literatures And Intercultural Studies (Russian, Chinese And Spanish), 103/110

Dissertation title: The lexicon of cultural heritage in the Drevnjaja Rus' v srednevekovom mire's dictionary (Moscow 2014)

Language Stay In Russia

Activities and Societies: Socrates project - four month study experience in Moscow Main subjects: Russian grammar and conversation.