Ed O'Brien Hogan Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Ireland

County Dublin, Ireland

- Managed 80 monthly customer renewals with an average total value of $200,000. - Navigated difficult pricing conversations with senior customer representatives, including C suite. - Standardised renewal messaging by creating and sharing templates and pricing resources with teammates.- Worked in the absence of a team structure to develop workflows and self-driven goals. - Remained flexible in the face of challenges and worked cross functionally to present inefficiencies to senior staff in order to streamline the renewals process.- Ensured transparency and accountability by carefully logging customer engagement notes and renewal outcomes. - Relayed customer issues to Account Executives, Advocacy and Success teams.

Dublin, County Dublin, Ireland

- Developed and maintained relationships with over 100 academic and administrative staff at Irish and international academic institutions resulting in annual reaffiliation payments of €90,000. - Negotiated successful renewal of university partnerships resulting in €75,000 revenue. - Organised full sell out and payment of 130 tickets at 3-day worth €182,000.- Maximised graduate recruitment possibilities for partners by creating tailored opportunities to engage with attendees e.g. partner speakers, one-to-one meetings and campus visits. - Gathered affiliate news in order to create content for the quarterly newsletter. - Maintained Alumni Portal with 5,000+ enrolled users.

New York City

- Acted as the consulate’s first point of contact to ensure that visitor of all levels of seniority were welcomed and directed appropriately. - De-escalated situations involving distressed people accessing Consular services. - Relieved pressure on colleagues by managing visa and passport queries in person, by email and over the phone.- Facilitated consular officers by compiling reports, briefings and proposals as well as organising travel, accommodation and itineraries.- Ensured smooth running of events by managing guest lists of 200+ attendees.

New York City

- Assisted senior staff members with external research on key program priorities by copy-editing proposals and reports. - Created 'prospect profiles' on potential donors from multiple information sources.- Maintained donor database records using Raiser’s Edge CRM system.

Certificate In Human Resource Management, Cipd

Bachelor Of Civil Law (International), Law And French, 2.1

Erasmus Student Network Participant, French Language And Literature