Eric Dodds Email & Phone Number

Office 365 Engineer / Exchange 2010 / Lync 2010 / Live Meeting / SharepointCitrix VDI / XenDesktop 5.5 / 5.6 PVS 5.6 / 6.0Microsoft Virtualization - Virtual Machine Manager VMM 2008 / 2012 and Hyper-VWindows System Center R2 Suite Engineer

System engineering and operations support of following products and environments VMWare ESX 3.5 / Virtual Center 2.5 - 9 Hosts 18 procs 328 GB RAM - 100+ Guests - including Win2003 AD, Exchange 2003/2007, SQL 2000/2005/SQL 2008, Win2003 IISEMC SAN 10+ TB CX700 4 McData SAN Switches, NaviSphere and PowerPath with QLogic/Emulex HBAsHP Proliant 585 and 385.

System Engineer / Active Directory / Exchange 2003 / 2007 / Cisco / EMC CX Series Storage / SQL / RightFax

Provided remote tier 2/3 network support for H&R Block 8000+ company tax offices and 4000+ franchises tax offices Supported Frame, DSL, Cable, Junxion (Sprint and Verizon wireless EVDO), Sprint Raven Wireless, over software and hardware Cisco VPN, as well as dial-up software VPN connections Also supported H&R Block Infrastructure applications and systems

Responsible for Exchange 5.5 to Exchange 2003 Migration of 1500 Windows Accounts and Mailboxes at Butler Manufacturing. Migrated 40 Blackberry users from 4.0 to 4.1 into new Win2003 Active Directory Exchange 2003 environment. Support of day to day trouble issues in regards to AD, Exchange/Outlook, Blackberry/ Windows Mobile Devices. Exchange 2003 Disaster.

System Engineer / BES / Exchange / AD / Citrix

System Engineer / Admin / Exchange / AD / EMC Replication Manager

Lead system operations and support or architecture of MS Exchange 2003 8-Way Cluster (6 Active/2 Passive) on Dell platform / 3 TB EMC SAN Storage and Veritas Backups environment Maintain operations and architecture of 6500 Users Win2003Active Directory Infrastructure on HP Proliant Platform. Lead engineer on the Microsoft Exchange 12/2007 TAP/Beta program..

Designed high availability Windows and Unix Solutions for support of business while reducing cost by stacking multiple applications on single platforms, re-using hardware Design Tiered Web, Application, Database architecture Designed and configured VMWare ESX environments to allow Windows application stacking Designed Citrix/Metaframe solutions to allow.

System Engineer / WinTel / Cisco / Citrix MetaFrame

Responsible for engineering Windows infrastructure platforms including Windows 2000 and Exchange 5.5. Design and implemented Cisco router and switch to retail, call center, field and corporate sites across the country. Provided engineering functions for over 100 projects, while several included over a million dollars in server and network hardware.

Responsible for Windows NT implementation and administration support of Exchange 4.0/5.5 environment and NT 3.51/4.0 Server domains. Provided tier 1 7x24 support for 1500+ Windows Server, 70,000 Users, 700 TB of data, and over 1000+ Applications. Duties included hardware maintenance and management, domain management, data management, server backup and.

Responsible for design, implementation, administration, and support of NT 3.51/4.0 Domain, Exchange 4.0/5.5 environment, Netware 3.12 Domain, MS Mail 3.x Post Office, as well as Desktop Support. Duties included hardware maintenance and management, domain management, data management, server backup and disaster recovery, server builds, and security.

Was the technical lead of the Internal Sprint PCS Help Desk that provided hardware, software, network connectivity, and Exchange/Mail client support for internal users. Major projects included MAC to PC Conversions, MS Mail to Exchange 4.0 Conversion, and Windows 3.x to 95 Conversions.

Provided advanced technical knowledge and leadership skills to internal operations Acting supervisor and provided roving technical support to 25+ technical support teams assisting the customer on the front end