Office 365 Engineer / Exchange 2010 / Lync 2010 / Live Meeting / SharepointCitrix VDI / XenDesktop 5.5 / 5.6 PVS 5.6 / 6.0Microsoft Virtualization - Virtual Machine Manager VMM 2008 / 2012 and Hyper-VWindows System Center R2 Suite Engineer

System engineering and operations support of following products and environments VMWare ESX 3.5 / Virtual Center 2.5 - 9 Hosts 18 procs 328 GB RAM - 100+ Guests - including Win2003 AD, Exchange 2003/2007, SQL 2000/2005/SQL 2008, Win2003 IISEMC SAN 10+ TB CX700 4 McData SAN Switches, NaviSphere and PowerPath with QLogic/Emulex HBAsHP Proliant 585 and 385 and IBM xSeries HardwareWin 2003 Active Directory 3500+ Users with Exchange 2003/2007 Win2008 Server in VM and Physical… Show more System engineering and operations support of following products and environments VMWare ESX 3.5 / Virtual Center 2.5 - 9 Hosts 18 procs 328 GB RAM - 100+ Guests - including Win2003 AD, Exchange 2003/2007, SQL 2000/2005/SQL 2008, Win2003 IISEMC SAN 10+ TB CX700 4 McData SAN Switches, NaviSphere and PowerPath with QLogic/Emulex HBAsHP Proliant 585 and 385 and IBM xSeries HardwareWin 2003 Active Directory 3500+ Users with Exchange 2003/2007 Win2008 Server in VM and Physical SQL 2008 ClustersCisco LAN/WAN design, implementation and support-using 6500/4500/3800 and 3500 and 3750 POERightFax Enterprise Faxing with Exchange IntegrationSystem Center Operations Manager 2007/MOM2005Avaya VoIP telephony deployment and supportCipherTrust Ironmail PowerShell Scripting and VBScripting Citrix Access Gateways, MetaFrame Presentation Server 4.0; Provide Tier 2/3 Support for these production environments responding to help desk tickets and documenting production changes through infrastructure updatesDesigned, deployed and maintained 350 seat call center to include all IT infrastructure needs Cisco LAN/WAN, HP Servers, PIX Firewall, and desktop and printersJanuary -February, 2007 Remote Tier 2/3 Network / System Support Show less

System Engineer / Active Directory / Exchange 2003 / 2007 / Cisco / EMC CX Series Storage / SQL / RightFax

Provided remote tier 2/3 network support for H&R Block 8000+ company tax offices and 4000+ franchises tax offices Supported Frame, DSL, Cable, Junxion (Sprint and Verizon wireless EVDO), Sprint Raven Wireless, over software and hardware Cisco VPN, as well as dial-up software VPN connections Also supported H&R Block Infrastructure applications and systems

Responsible for Exchange 5.5 to Exchange 2003 Migration of 1500 Windows Accounts and Mailboxes at Butler Manufacturing. Migrated 40 Blackberry users from 4.0 to 4.1 into new Win2003 Active Directory Exchange 2003 environment. Support of day to day trouble issues in regards to AD, Exchange/Outlook, Blackberry/ Windows Mobile Devices. Exchange 2003 Disaster Recovery proof of concept and design. Supported and redesign of Citrix MetaFrame Presentation Server 3.0/4.0 environment.

System Engineer / BES / Exchange / AD / Citrix

System Engineer / Admin / Exchange / AD / EMC Replication Manager

Lead system operations and support or architecture of MS Exchange 2003 8-Way Cluster (6 Active/2 Passive) on Dell platform / 3 TB EMC SAN Storage and Veritas Backups environment Maintain operations and architecture of 6500 Users Win2003Active Directory Infrastructure on HP Proliant Platform. Lead engineer on the Microsoft Exchange 12/2007 TAP/Beta program. Lead Engineer and Support for EMC Replication Manager for database replicas of Exchange 2003. Lead Email Infrastructure Engineer on the… Show more Lead system operations and support or architecture of MS Exchange 2003 8-Way Cluster (6 Active/2 Passive) on Dell platform / 3 TB EMC SAN Storage and Veritas Backups environment Maintain operations and architecture of 6500 Users Win2003Active Directory Infrastructure on HP Proliant Platform. Lead engineer on the Microsoft Exchange 12/2007 TAP/Beta program. Lead Engineer and Support for EMC Replication Manager for database replicas of Exchange 2003. Lead Email Infrastructure Engineer on the last three Cerner acquisitions, migrating accounts, workstations, and email data. Maintain Genifax Omtool Integrated Faxing/E-mail Infrastructure. Maintain and support CipherTrust IronMail Anti-Spam and TrendMicro InterScan 5 Messaging Security Infrastructure. Provide Tier 2/3 Support for these production environments including Incident Reviews with leadership and peer support groups providing root cause and corrective action. Show less

Designed high availability Windows and Unix Solutions for support of business while reducing cost by stacking multiple applications on single platforms, re-using hardware Design Tiered Web, Application, Database architecture Designed and configured VMWare ESX environments to allow Windows application stacking Designed Citrix/Metaframe solutions to allow for both internal and third-party retail and call centers application presentation to internal applications Engineered with these vendors… Show more Designed high availability Windows and Unix Solutions for support of business while reducing cost by stacking multiple applications on single platforms, re-using hardware Design Tiered Web, Application, Database architecture Designed and configured VMWare ESX environments to allow Windows application stacking Designed Citrix/Metaframe solutions to allow for both internal and third-party retail and call centers application presentation to internal applications Engineered with these vendors with Veritas Cluster Services and F5 Load and Cisco Content Switches Oracle Microsoft IIS SQL 7.0 HDS and EMC Tier Storage WebSphere MQSeries and WebLogic MS Exchange 5.5/2000/2003 and Active Directory Infrastructure Show less

System Engineer / WinTel / Cisco / Citrix MetaFrame

Responsible for engineering Windows infrastructure platforms including Windows 2000 and Exchange 5.5. Design and implemented Cisco router and switch to retail, call center, field and corporate sites across the country. Provided engineering functions for over 100 projects, while several included over a million dollars in server and network hardware.

Responsible for Windows NT implementation and administration support of Exchange 4.0/5.5 environment and NT 3.51/4.0 Server domains. Provided tier 1 7x24 support for 1500+ Windows Server, 70,000 Users, 700 TB of data, and over 1000+ Applications. Duties included hardware maintenance and management, domain management, data management, server backup and disaster recovery, server builds, and security.

Responsible for design, implementation, administration, and support of NT 3.51/4.0 Domain, Exchange 4.0/5.5 environment, Netware 3.12 Domain, MS Mail 3.x Post Office, as well as Desktop Support. Duties included hardware maintenance and management, domain management, data management, server backup and disaster recovery, server builds, and security.

Was the technical lead of the Internal Sprint PCS Help Desk that provided hardware, software, network connectivity, and Exchange/Mail client support for internal users. Major projects included MAC to PC Conversions, MS Mail to Exchange 4.0 Conversion, and Windows 3.x to 95 Conversions.

Provided advanced technical knowledge and leadership skills to internal operations Acting supervisor and provided roving technical support to 25+ technical support teams assisting the customer on the front end