Eduardo Castelo Branco Email & Phone Number

Brazil

Belo Horizonte, Minas Gerais, Brasil

• Client: Samarco Mineração S/A
• Monitoring the activities of the Stefanini Governance and Quality team on the Samarco contract, acting as a focal point between supplier and client;
• Monitoring and measuring service indicators of the client's suppliers;
• Verification and guarantee of compliance with SLAs and KPIs of the contract;
• Responsible for managing the client's service desk (ITSM).

Belo Horizonte, Minas Gerais, Brasil

• Client: Samarco Mineração S/A
• Remote and on-site technical support for Samarco employees in the Belo Horizonte office.
• Management and support of the network environment;
• Maintenance of equipment and monitoring of corporate systems.
• Responsible for liaising with the equipment suppliers used by Samarco.

Belo Horizonte, Minas Gerais, Brasil

Responsible for remote and on-site technical support to network users;Management and support of the Radio station's network environment;Maintenance of company hardware, applications, and systems;Responsible for server backup routines and monitoring of the Radio station's systems.

Belo Horizonte, Minas Gerais, Brasil

• Responsible for providing technical support to university students.
• Assist the academic secretariat and coordination with administrative and operational demands on the institution's network computers and systems.