Tech Support
Current
Freelance
Jan 2014 - Present
AeroLeads people directory · profile
Eduardo S. Email & Phone Number
Tech Support
at
ITARMI
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
Tech Support
Location
San José Metropolitan Area, Costa Rica
Company size
Who is Eduardo S.? Overview
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Quick answer
Eduardo S. is listed as Tech Support at ITARMI, a with 38 employees, based in San José Metropolitan Area, Costa Rica. AeroLeads shows a matched LinkedIn profile for Eduardo S..
Eduardo S. previously worked as Tech Support at Freelance and Support Engineer at Itarmi.
Company email context
Email format at ITARMI
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ITARMI
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Profile bio
About Eduardo S.
Although it may seem as it has nothing to do with your professional life, i think describing things about yourself not job related is very important . I like sports, comedy and various types of music genres. I like learning new cultural ways as well. I am a person who likes to engage actively in whatever i am doing. I am on my way to become a professional programmer, one step at a time.My experience has mostly been related to L1 IT support roles for trilingual markets (Portuguese,English and Spanish). I also have 2 years of experience in Tech Writing and Customer Support .
Current workplace
Eduardo S.'s current company
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Itarmi
8 roles · 15 years
Eduardo S. work experience
A career timeline built from the work history available for this profile.
Support Engineer
Technical Support Agent
Provide Tech and Customer Support for a SaaS application in the coacing industry.Daily tasks in this position were : assistance to users with general usage of the platform, creation of knowledgebase articles , live video support calls for onboarding or tech assistance, customization of landing pages by editing HTML and CSS code, answering live chats and emails, bug tracking and reporting to the programming team, other miscelaneous tasks.
May 2022 - Mar 2024
Tech Writer
Write technical marketing content about Netapp´s cloud portfolio (Cloud Data ONTAP, Cloud Volumes Services,etc). Articles written were based on a pre-approved guideline and could talk generally about a particular NetApp cloud product or they could also be step by step How-To´s on how to setup a specific cloud service in AWS , Azure or Google Cloud.
Apr 2019 - Feb 2022
Trilingual L1 Support Engineer
Provide Trilingual (Portuguese/Spanish/English) L1 Support to former Dell´s Backup & Recovery application Appassure in Windows environments
Apr 2015 - Dec 2016
Storage L1/L2 Support
Provide L1/L2 hardware and software support to SAN and NAS storage devices from Netapp´s FAS product line.
2012 - Apr 2015
Claims-Customer Relations
Give attention to local customers on issues related to claims.Follow all the process related to claims : information gathering, investigation and resolution and then proceed to communicate clients the claim resolution.
Mar 2010 - Dec 2010
Firewall/Security L1 Support Agent
Cisco Tac
Provide support to Cisco ASA and PIX firewalls, including configurations, setup, troubleshooting and case management.
Dec 2007 - Dec 2008
Team & coworkers
Colleagues at ITARMI
Other employees you can reach at itarmi.com. View company contacts for 38 employees →
KA
Kanykei Alipova
Colleague at ItarmiKyrgyzstan
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MT
Mihaela Tiganasu
Colleague at ItarmiUnited Kingdom
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SH
Spozhmay Helali
Colleague at ItarmiFalls Church, Virginia, United States
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CD
Connor Dunbar
Colleague at ItarmiGreater Aberdeen Area, United Kingdom
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AM
Alexandre Morais D'Agostino, Mba
Colleague at ItarmiSão Paulo, Brazil
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AW
Anna Wolsey
Colleague at ItarmiSurrey, England, United Kingdom
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SN
Siddhant Naik
Colleague at ItarmiPune, Maharashtra, India
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PB
Paul Bruigom
Colleague at ItarmiDurban, Kwazulu-Natal, South Africa
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SO
Samuel O.
Colleague at ItarmiLeeds, England, United Kingdom
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YA
Yusra Alberts
Colleague at ItarmiSouth Africa
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Kanykei Alipova
Colleague at ItarmiKyrgyzstan
View →
MT
Mihaela Tiganasu
Colleague at ItarmiUnited Kingdom
View →
SH
Spozhmay Helali
Colleague at ItarmiFalls Church, Virginia, United States
View →
CD
Connor Dunbar
Colleague at ItarmiGreater Aberdeen Area, United Kingdom
View →
AM
Alexandre Morais D'Agostino, Mba
Colleague at ItarmiSão Paulo, Brazil
View →
AW
Anna Wolsey
Colleague at ItarmiSurrey, England, United Kingdom
View →
SN
Siddhant Naik
Colleague at ItarmiPune, Maharashtra, India
View →
PB
Paul Bruigom
Colleague at ItarmiDurban, Kwazulu-Natal, South Africa
View →
SO
Samuel O.
Colleague at ItarmiLeeds, England, United Kingdom
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YA
Yusra Alberts
Colleague at ItarmiSouth Africa
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FAQ
Frequently asked questions about Eduardo S.
Quick answers generated from the profile data available on this page.
What company does Eduardo S. work for?
Eduardo S. works for ITARMI.
What is Eduardo S.'s role at ITARMI?
Eduardo S. is listed as Tech Support at ITARMI.
Where is Eduardo S. based?
Eduardo S. is based in San José Metropolitan Area, Costa Rica while working with ITARMI.
What companies has Eduardo S. worked for?
Eduardo S. has worked for Freelance, Itarmi, Coaches Console, Iod (Iamondemand), and Dell.
Who are Eduardo S.'s colleagues at ITARMI?
Eduardo S.'s colleagues at ITARMI include Kanykei Alipova, Mihaela Tiganasu, Spozhmay Helali, Connor Dunbar, and Alexandre Morais D'Agostino, Mba.
How can I contact Eduardo S.?
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