Eduardo Silva Email & Phone Number

United States

As a Deluxe Lead, My job is to focus on making sure that our clients work is done, within the time period, and thoroughly.

United States

Dallas, Texas, United States

• Welcomed patrons and ensured each customer received outstanding service by engaging in friendly conversations while conducting check-in process and maintaining outstanding standards, solid knowledge and all other aspects of customer service.• Provide guests with accurate property details which included dining areas, pool, spa and fitness center. Stayed current on local attractions and special events to help guests with entertainment options.• Arranged special accommodations for guests to maintain optimal satisfaction.• Drafted and maintained incident reports, daily activity logs and other documents requested by management.• Maintain orderly appearance of register and work areas and keep supplies stocked.• Perform other duties as assigned.

Duncanville, Texas, United States

• Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.• Sanitation cleaning which included counters and conveyor belt to remove debris and maintain cleanliness.• Promoted specific item options to drive sales and achieve add-on purchases.• Trained new team members in cash register operation, stock procedures and customer service.• Worked closely with front-end staff to assist customers.• Inspected items for damage and obtained replacements for customers.• Wrapped items and bagged purchases properly to prevent merchandise breakage.• Resolved customer complaints and escalated worsening concerns for remediation.• Helped customers find specific products, answered questions and offered product advice.