Eduardo Oliveira Email & Phone Number

Alberta, Canada

Lethhbridge, Alberta

Lethbridge, Alberta, Canada

• Started as Systems Administrator managing Windows Server environments (AD, AzureAD, DHCP, DNS, etc), Cisco Meraki, UniFi firewall and networks, Datto Backup, Truenas, Office 365, Azure, ConnectWise, and many other.
• Promoted to IT Account Manager Consultant being responsible for meeting current and prospective customers to understand their business needs and requirements, providing guidance related to changes in technology.
• Work closely with customers establishing sustainable relationships for continuous improvement of IT support, helping to develop and maintain internal processes, procedures, policies and workflows;
• Conduct meetings, analysis and provide analytical and technical support information helping to design company policies and procedures related to business cybersecurity;Maintain, deploy, plan and control local and.
• Work proactively and reactively with existing customers to manage technical issues, work on new projects involving the development of process, planning and implementations of new and upgraded technology that ties.
• Remote and on-site technical support for new and existing clients providing critical response ensuring proper operation of technology, network and infrastructure security for small and medium-sized business;

Lethbridge, Alberta, Canada

Lethbridge, Alberta, Canada

Lethbridge, Alberta, Canada

São Paulo

• Worked for Titans Group and later transferred to a new company from the group called Knowledge for Life.
• Responsible for the support department handling technical matters from the most important communication companies in LATAM such as Claro, Telcel, Oi, NetVirtua, Terra.com.br, Globo.com and our partners such as McAfee.
• Development of the B.I. area helping the company to find ways to improve their products and process providing more value for customers and partners;
• Manage meetings with program managers and developers sharing information about the top problems, bugs, and emerging issues in order to discuss the most critical ones to be addressed first;
• Development of the Knowledge Base portal and documentation of internal process, flowcharts, templates and all information used by the support area;
• Interacted effectively with product owners and managers in different countries in Latin America to achieve company goals.

São Paulo, Brazil

• Worked as a vendor (Adecco) at Microsoft Brazil Head Office.
• Responsible for all technical matters at Microsoft Consumer Tech Support LATAM;
• Deployed training for new vendors during contact centers cross country migration (Argentina to Colombia and Brazil).
• Deliver and support training during new products launches. Participate on Training to Trainers sessions with Global Training Team during major launches and deploy it to vendors or partners.
• Manage meetings with program managers and global teams sharing information regarding top issues and escalations. Participate in cross team task forces and/or projects.
• Data analysis, reporting, and presentation thru Live Meeting sessions to managers and team members based on other countries.

São Paulo, Brazil

Worked as a vendor (Atento Brazil) on behalf of Microsoft.

São Paulo Area, Brazil

• Provide solutions for technical problems with high complexity affecting products offered by iG, iBest Yahoo local service providers;
• Provide technical support for operating systems, browsers and other software that connects to the services provided by the company;
• Ensure an excellent relationship and customer experience by providing prompt response for technical questions and complaints;

São Paulo Area, Brazil

• Developed Flyers, manuals, corporate presentations and development of web pages;
• Reconstruction of manuals, brochures and graphic designs for products to be launched in the Brazilian market;
• Responsible for project implementation and coordination of network improvements, adoption of new hardware and software technologies;

São Paulo Area, Brazil

• Negotiated with medium and large port vendors.
• Managed inventory and stock control.
• Developed experience in a variety of purchasing and selling activities.
• Interacted effectively with vendors and internal colleagues to achieve the department goals.
• Produced market analysis, price quotations, negotiation with new suppliers, contract analysis, and staff supervision.
• Developed experience with company import and export with foreign companies.

São Paulo Area, Brazil

• Participated in the first GSM telecommunication company in Brazil.
• Interact with customers providing support for usability, configurations and problem solution regarding mobile phones and softwares including access to the data network;
• Database analysis (BI) looking for QOS and user experience improvements opportunities;
• Interaction with other technical departments and Network Operations Center to solve high complex issues;

São Paulo Area, Brazil

Interacted with Visa customers and stores to process payment orders, prevent fraud and provide orientation.Working with Telefonica telecommunication and the company large account clients including banks and government sector in all inquiries, new contracts, and complaints.

Bachelor Of Business Administration, Business Administration And Management, Final Gpa: 3.8424

Graduated with Honours Program curriculum: ACC-1170 Financial Accounting I ACC-1175 Financial Accounting II BUS-1166 Business Law BUS-1168.

Master Of Business Administration (Mba), Strategic Management Of Information Technology, Mba

MBA degree accredited in Canada by International Qualifications Assessment Service (IQAS). Program curriculum: - IT Strategic alignment.

Associate In Science (A.S.), Computer Networking Administrator

This University is also formerly known as UniRadial Estácio.