Eduardo Oliveira Email & Phone Number

Kitchener, Ontario, Canada

Instrumental in repatriating IT services back in house from MSP. Company is now at a size where internal IT needed to manage systems. Oversee and manage most of the infrastructure/Services for all Ontario sites and provide support to our other divisions as needed. Anything from hybrid AD/Azure, various SAAS services, physical/virtual servers (ESXi and Hyper-v), Synology NAS, networking devices and printers. I’m also the technical lead for IT team for any questions or issues. Replaced all legacy switches/Wifi with Ubiquiti devices. Provide on going support and management of these devices.Deployed and manage RMM NinjaOne to whole company. Passportal deployment and management Other systems I have used/deployed and or manage in this role: ADAudit, Duo Mobile, Proofpoint, Kiteworks, SentinelOne, KnowBe4, Solidworks PDM, GovShield, Mitel phone system

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

Primary tech to do site visits to our various sites for break fix support. Also providing general support to users and responsible for all site issues from user password changes to setting up and managing new servers

Cambridge, Ontario, Canada

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.Manage IMAC and desk side support services.Manage hard and soft break fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.Ensure that each Desktop Device is installed with the appropriate Desktop image.Manage Desktop Devices (hardware and software) incidents through to resolution.Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

Cambridge, Ontario, Canada

Primary point of contact with regards to information technology service operations for clients. Support a broad range of technology, hardware infrastructure, applications, data storage, computing devices, media, networks and all equipment related to delivering IT services to meet the needs of the business.Responsible for performing activities related to IT services performance and coordinate the response of and resolution of issues that impacts business operations.

Hamilton, Ontario, Canada

Responsible maintaining key infrastructure systems for thousands of students and staff. Managed Azure hybrid Active Directory and Office 365 environments Supported existing Exchange and Lync (Skype) systems Supported VMWare ESXi environment across multiple sites running over 400 servers Applied patches and remediated security issues on systems Exposure to various software packages used through out the school.

Responsible for creating a smooth integration with the new company. Saved the company 30K per year by decommissioning servers and services. Created Exchange and Lync federation with parent system to enable collaboration Converted IP and AD structure to new standard Acquired knowledge on corporate backup systems to be able to deploy to new sites. Took over responsibility for legacy Active Directory domains from acquisitions

Helped usher in Active Directory to the company at the start of the migration away from Novell. Microsoft SQL secondary Administrator. Blackberry Enterprise Server (BES) administrator. Deployed, configured and maintained windows servers (NT4, 2000, 2008, 2012, 2016) Exchange Administrator: Helped with initial deployment of Microsoft Exchange 2007, taking ownership of the system and upgraded this environment a few times over the years, with no need incur consulting cost. Took this system from 2007 version to 2010 and finally 2013. Simpana (Commvault) Administrator: This system was used to backup/archive email. Helped with initial deployment of Simpana 8 and upgraded this environment a few times over the years, with no need incur consulting cost. Took this system from version 8 to 9, and finally 10. This system was used to backup/archive email. RSA Secure ID Administrator: Installed and configured 2 factor authentication system for use when employees access company resources from external. VMWare ESXi secondary Administrator: Created server templates, deployed new servers and services. Worked with Primary admin when issue arose. Corporate FTP (ipswitch WS_FTP) administrator: Deployed and maintain a secure ftp site to enable file transfer between sites and customers. Maintained audit logs for each transfer as required by contact What’s up gold Administrator: Deployed and maintained this server monitoring software that alerted instantly when there were problems in the environment Deployed and returned server hardware when the lease came. Transferred services over and/or built new ones during a 3-year cycle; ordering, deploying and migrating a new exchange server version 1 month early when needed.

Main technical resource for the helpdesk team. Subject Matter expert and Team Resource. Created Windows desktop images for user to maintain consistency across all our hardware. Repaired Desktops and Laptops as needed. Fully certified to replace any hardware in the Dell fleet, from dead hard drive to fully replacing the motherboard. Evaluated new technology and made recommendation on whether to purchase it or not

Information Technology Infrastructure, Gpa 3.82

Information technology workers need a broad range of practical skills to enhance concepts and principles that are often the focus.

Installation, Storage, And Compute With Windows Server 2016 (M20740)

Education record