Eduardo G. Email & Phone Number

Guadalajara, Castile-La Mancha, Spain

County Dublin, Ireland

Madrid Area, Spain

London, United Kingdom

Providing world class customer service; communicating in a proactive, consistent and informative mannerTroubleshooting, resolving & escalating platform issues Working within operationally defined SLAsCentral point of contact for Client facing and Technology teamsCross functional with Product Manager EMEA role to keep track and deliverables on all platform.

London, United Kingdom

Main contact support for big clients as Expedia, Hcom, British Gas, TicketMasterCreating new or optimizing existing reports with Mysql.Troubleshoot the high priority and complexity 3-4 ticket according to our SLA.Cooperating with the development team once a ticket has been escalated.Cooperating with the Expedia team (Account Director and Team Lead) to have.

London, United Kingdom

Define client's requisites, spawn the functional specifications for the clients to sign off and implement the product (Drupal CMS).Develop custom modules from scratch. For example for one of the clients, I created a booking system module allowing the clients to accept and handle room bookings on their campus. Furthermore I wrote functional specifications.

Bracknell, Berkshire

Integration. They generate a backup daily file of their products.Implement ed the command script in PHP with Yii Framework, fetching the file from the server, keep it in the database and sell their product accurately as shopto products.Created a short URL API, which allows the company to track how customers behave reading and clicking in the weekly.

Westminster, London

Working as part of a multi- cultural team. Constantly looking to improve my performance and continue to add value to the company. The main objective is to provide the best possible service to our valued customers and to prevent and resolve any complaints. Job to finance studies and living costs in London.

London, United Kingdom

Developed the company website with Wordpress (PHP).Being in charge of development and planning the website of the company according to blueprints and customers requirements. Create AB test (Genetify, Javascript, JQuery, PHP) for one of the company’s clients.Responsible to generate a test from scratch using research tools and providing a solution according.

Teacher In Primary Education

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Master'S Degree On Technological And Occupational Risk Management

Construction Engineer