Eduardo G. Email & Phone Number

Guadalajara, Castile-La Mancha, Spain

County Dublin, Ireland

Madrid Area, Spain

London, United Kingdom

Providing world class customer service; communicating in a proactive, consistent and informative mannerTroubleshooting, resolving & escalating platform issues Working within operationally defined SLAsCentral point of contact for Client facing and Technology teamsCross functional with Product Manager EMEA role to keep track and deliverables on all platform bugsOffering next level training to tier 1 teams to offset common issues and increase product awarenessKeep abreast of all product releases and changesProactive reporting of issue types with a view to removing any obstacles or barrier of workUtilizing debugging technologies to troubleshoot issues with Videology’s platforms and partnersTracking issues through to resolution and clean communication of timelines and status

London, United Kingdom

Main contact support for big clients as Expedia, Hcom, British Gas, TicketMasterCreating new or optimizing existing reports with Mysql.Troubleshoot the high priority and complexity 3-4 ticket according to our SLA.Cooperating with the development team once a ticket has been escalated.Cooperating with the Expedia team (Account Director and Team Lead) to have a clear understanding about the account and the requirements that the client’s needs. Debugging the actual system to find any possible issues.Provide training external and internally. Container tags, Analytical tools, API’s.

London, United Kingdom

Define client's requisites, spawn the functional specifications for the clients to sign off and implement the product (Drupal CMS).Develop custom modules from scratch. For example for one of the clients, I created a booking system module allowing the clients to accept and handle room bookings on their campus. Furthermore I wrote functional specifications for the client to sign off on, and presented training guides for them upon project delivery.Provided application support over email and phone to the clients, while ensuring the continuation and enhancements of services.

Bracknell, Berkshire

Integration. They generate a backup daily file of their products.Implement ed the command script in PHP with Yii Framework, fetching the file from the server, keep it in the database and sell their product accurately as shopto products.Created a short URL API, which allows the company to track how customers behave reading and clicking in the weekly newsletters and website links, improving the website as theirs requirements. The system was built with pure PHP code, Mysql database, and JSON string.Ebay’s integration Created the system to list, revise, end, relist items in ebay, fetch orders and automatically convert them into shopto orders. Once the orders are dispatched communicate to customers via Ebay. Using PHP language, Yii framework and cURL call. Created a grid generated dynamically with a group of products from the database, to list, revise or delist them on Ebay. Created a javascript algorithm to modify the product price depending on the delivery method. Display the Ebay´s categories on a dropdown list in a tree, by parents categories.Translated app’s English content into Spanish language.Wrote worker to do different jobs in background with Gearman framework. After generating the newsletter, specify the customers by mysql query to generate the email content depending on the customer membership and email it to them.Created a system to offer a free item as a gift for buying another item related to. Created functionality to link the gifts to a products, showing them in different view of the website to give the opportunity to the customer to choose one of them.Created a new system for coupons. To offer some discount to our customer, depending on the membership level, products in current basket or historical purchase product.

Westminster, London

Working as part of a multi- cultural team. Constantly looking to improve my performance and continue to add value to the company. The main objective is to provide the best possible service to our valued customers and to prevent and resolve any complaints. Job to finance studies and living costs in London.

London, United Kingdom

Developed the company website with Wordpress (PHP).Being in charge of development and planning the website of the company according to blueprints and customers requirements. Create AB test (Genetify, Javascript, JQuery, PHP) for one of the company’s clients.Responsible to generate a test from scratch using research tools and providing a solution according to guidance and expectations. Translating the Genetify library (Javascript) into Python using Vi (Linux Editor) to match the client request.Using manual scripting and development skills on daily basis in an agile environment. Web development at the backend using Python and Django to generate automated AB test.Excellent analytical and problem solving skills.Very good organising and administrative skills completed with the highest level of flexibility coupled with excelent comunication skills.

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