I have over 15 years of experience in desktop and network support. I have MCP, MCDST, CCNP, CCID, CISSP, A+, Network+, CNE, and Security certifications. He has over 3 years providing hands on technical support for various cellular/wireless systems and Blackberry Handheld devices, iPAD, iPhone, Android, Image deployments for Dell, IBM and HP (laptops and desktops). I’ve worked with different mobile platforms including Air watch (at Allstate and Enova), Cisco, Juniper, Citrix, and VPN. I’ve installed Windows 10, 2022 and 11 operation system on desktop and laptop computers, Knowledge of Macintosh OS 9, OS X, and fixing Apple hardware. I have worked full cycle on rollouts from setup to end user support. Diagnosed, troubleshot, repaired and debugged routine hardware, software, or networking equipment problems.