Edward Cintron Email & Phone Number

Houston, Tx, Us

United States

Houston, Texas Area

Harris Health Holly Hall Street Houston, Texas

Assists in the administration of the company's benefit plans and provides ongoing customer service to all employees of Harris Health System through enrolling employees and dependents in benefit plans, explaining benefit programs, employee notifications, distributing benefit materials, answering questions, resolving problems and analyzing and resolving claim issues.

Houston, Texas Area

Educated, informed and helped participants decipher their health plans. Worked with providers and insurance carriers to ensure accuracy in billing and claims processing. Responsible for assisting participants in coordinating with service providers, insurance carriers and vendors in escalating benefit claims for further research and appeal resolution when necessary

Houston, Texas Area

Total Absence Management PSR December 2011-July 2013Educate employees on leave policy and procedure, compensation, and document leave request for the Coordinator. Provide on-going assistance to employees on leave. Assist employees and managers with leave of absence policies and procedures.• Comply with American Disability Act and Family Medical Leave Act policies and procedures.• Interact with case managers from the Short-Term Disability and Long-Term Disability administrator• Centralized contact point for all communications, problems and administrative inquiries posed by employees and management• Coordinate with other departments to ensure employee benefits and compensation is accurate• effectively resolved all employee relations' issues and addressed concerns

Houston, Texas Area

Answered large volume of incoming calls to assist in enrollment of employer sponsored and voluntary benefits. Assisted members by helping them decipher benefit plan documents, describing their benefits, explaining the applicable benefit plan policies and referring them to appropriate service representatives. Ensured clients’ employees received quick and accurate responses to inquiries related to their plans. Resolved eligibility-related discrepancies by updating carriers with correct participant information. Processed qualified status changes by sending updated information to the applicable carriers and updating related benefits administration systems.