Edward D. Email & Phone Number

As a Lead Business Specialist in the Renewable Services Center I provide assistance with solar. We assist with explaining net-metering, generation, as well as maintenance of solar systems. We also process orders as well as provide assistance on projects as needed.

Raleigh-Durham, North Carolina Area

As a Business and Industry customer care specialist, I am responsible for new connections, disconnections, and transfers of service for all business partners. I also assist Duke Energy customers on paying their bills, as well as offer products and services that will help them save money. Customer Care Specialists are the front line of the company as we support almost the entire base of customers that make up Duke Energy.

Raleigh-Durham, North Carolina Area

As a Cox Hospitality WiFi specialist, I set up WiFi and maintain WiFi connections for customers at all hotels that have internet services maintained by Cox Cable. Implementation of server connections, troubleshooting and billing.

As a shift lead for Walgreen's, I maintained excellent sales and leadership through out my tenure. I also provided support to other stores to fill in as a supervisor as needed. Within less than nine months as a cashier, I was offered this position due to my diligence in being on time and maintaining a perfect register monetary count. I also made sure customers were taken care of by providing information, accommodations as needed, as well as handling customer complaints by making sure they left our store with their problems solved. Walgreen’s recently purchased Kerr Drugs as well as acquired all of its employees. My position changed to that of a Shift Supervisor because of this. However all experience is still the same.

I provided technical support for the Apple iPhone, iTouch, iPad, as well as the iMac.As an Apple advisor I have maintained 100% satisfaction with customers.I have also brought in revenue by selling support options to customers for the company moving up the fast track to now provide support for all Apple products.

As pantry lead for Kmart, I provided insight on how to maintain high volume sales within my department. I reduced shrink by keeping the department looking clean and bright. I also maintained a well organized backroom, as well as being recognized for sales and growth in my department.

Cashier/People Greeter/MaintenanceAs a Wal-Mart cashier, I maintained a high scan count to provide high revenue for the store. I was also a leader for the group of cashiers and provide extra support to cashiers when they needed help. Crossed trained to also handle customer service due to my ability as a top performer. I also worked a fill-in position as a People Greeter for two months to make customers feel welcome as they entered the store.

I was the main contact for customers as they entered the pharmacy area for their prescriptions. Point of sale for all pharmacy customers. Accept and process prescriptions as well as answer phones when needed. Assist pharmacists and pharmacy technicians as needed as far as receiving as well as dispensing of medicine to be checked by the pharmacist.

I was the first contact to greet customers and make them feel welcome as they came through the door. Inventory of store products. Presentation of store products, as well as replenishment of shelves.

As Photo Lab manager, I maintained high volume sales. I was also given duties to provide support for other stores in my district about their photo lab machines. I was given awards and compensation during my tenure as photo lab manager for sales and excellent customer service.

As Key Supervisor for Kerr Drugs, I maintained excellent sales and leadership thorughout my tenure. I also provided support to other stores to fill in as a supervisor as needed. Within less than nine months as a cashier, I was offered this position due to my diligence in being on time and maintaining a perfect register monetary count. I also made sure customers were taken care of by providing information, accommodations as needed, as well as handling customer complaints by making sure they left our store with their problems solved.

Provided customers with excellent customer service as the main contact for my department. I also provided detailed information of products including PC software, music, movies, and video games. I secure all high dollar items in the store. I also place stock in the correct areas in alphabetical order and genre.