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Edward Gonzalez Email & Phone Number

Software Engineer | Technical Support Engineer @ ServiceNow at ServiceNow
Location: Orlando, Florida, United States 7 work roles 3 schools
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Current company
Role
Software Engineer | Technical Support Engineer @ ServiceNow
Location
Orlando, Florida, United States
Company size

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Edward Gonzalez is listed as Software Engineer | Technical Support Engineer @ ServiceNow at ServiceNow, a with 13421 employees, based in Orlando, Florida, United States. AeroLeads shows a matched LinkedIn profile for Edward Gonzalez.

Edward Gonzalez previously worked as Technical Support Engineer at Servicenow and Platform Engineer at Sandbox Banking. Edward Gonzalez holds Bachelor Of Science - Bs, Information Technology from Monroe College.

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ServiceNow

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Profile bio

About Edward Gonzalez

Hello! I'm Edward, a Software Engineer based in Florida.My journey in the technology industry has been both exciting and humbling. As a former Information Technology Instructor at Per Scholas, I had the privilege of helping students from underrepresented communities launch their careers. Working as a Technician at Astreya on Google's campus, I was immersed in a world of innovation alongside brilliant minds, igniting my passion for Software Engineering.As a Software Engineer with over 5 years of experience, I thrive on tackling complex challenges, building web applications, and streamlining operations through automation. I've witnessed firsthand how these efforts drive revenue growth and enhance productivity for businesses, ensuring their competitiveness in today's dynamic economy.Beyond coding, I cherish spending time with my family, cheering on the Yankees, salsa dancing, and diving into virtual adventures.I'm eager to reconnect with former colleagues, managers, or anyone who shares a passion for creativity. Please feel free to reach out if you'd like to connect or collaborate on projects that blend technology with social impact.🌍📁 Portfolio: edwardjgonzalez.com💻 GitHub: github.com/eddygonzalez9708

Current workplace

Edward Gonzalez's current company

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ServiceNow
Servicenow
Software Engineer | Technical Support Engineer @ ServiceNow
santa clara, california, united states
Website
Employees
13421
AeroLeads page
7 roles

Edward Gonzalez work experience

A career timeline built from the work history available for this profile.

Technical Support Engineer

Current

Orlando, Florida, United States

Jul 2024 - Present

Platform Engineer

Current

• Significantly contributed to the creation of the Glyue integration platform, leveraging Vue.js for frontend development, Django for backend services, Cypress for component testing, Webix for UI components, and PostgreSQL for database management.• Developed a diverse array of adapter code modules for the Glyue integration platform, seamlessly connecting with FinTech APIs such as Salesforce, nCino, FIS Code Connect, Fiserv Signature, Upstart, Corelation KeyBridge, Creatio, and CSI Bridge. These integrations opened up new avenues for partnerships and expanded business opportunities for both existing and prospective clients.• Successfully revamped the frontend architecture from Vue2 to Vue3, enabling seamless integration of cutting-edge node libraries. This upgrade resulted in significant enhancements to the user interface, including accelerated page loading, enhanced visual aesthetics, and heightened responsiveness. These improvements benefitted both our internal integration team and external customers alike.• Led the implementation of OpenTelemetry, a powerful observability framework, with the aim of transforming the observability capabilities of the Glyue integration platform. This initiative represented a significant milestone, as it revolutionized our approach to monitoring and tracing integrations.

Jan 2021 - Present

Solution Delivery Engineer

• Orchestrated the design and development of integration solutions, seamlessly bridging diverse systems and applications—including Salesforce, nCino Encompass, Upstart, FIS Code Connect, Fiserv Signature, and more—from Fintech partners, Banks, and Credit Union customers.• Utilized the Glyue integration platform to craft customized integrations that not only boasted scalability and robustness but also facilitated efficient data exchange, transformation, and automation of critical business processes such as Loan/Deposit Origination and Customer Booking. • Forged close collaborations with cross-functional teams to ensure alignment with business imperatives and to spearhead the successful execution of integration projects.

Jan 2020 - Jan 2021

Team Lead (Coding Bootcamp)

Remote

• Mentored and coached teams comprising 30+ students across Web Development and Computer Science cohorts, guiding them in the creation of impactful software products for their portfolios.• Offered daily feedback and facilitated issue resolution during sprints, covering a wide array of topics including Front-End Development, Back-End Development, Data Structures, Algorithms, and Project Management.• Facilitated weekly standup meetings to foster camaraderie and promote the exchange of ideas and progress updates among team members.• Conducted thorough reviews of student code, providing insightful suggestions for improvement and scalability, and overseeing the approval and merging process.

Aug 2018 - Jan 2020

Equipment Maintenance Technician

111 8Th Ave, New York, Ny

• Collaborated with external contractors and teams on numerous national and global Google projects, including the retrofitting of video conferencing rooms, removal of outdated equipment, and installation of state-of-the-art audiovisual devices.• Delivered comprehensive hardware support, managed operating system imaging, maintained inventory, and provided video conferencing solutions to over 5,000 users.• Established robust communication channels with upper management to proactively address issues and prevent production defects in hardware and software.• Leveraged inventory data management software to ensure the accuracy of inventory records, streamline workflow processes, and efficiently handle asset receipt and disposal.

Jan 2017 - Mar 2018

Information Technology Instructor

804 E 138Th St Bronx, Ny

• Developed highly effective lesson plans and course materials for CompTIA A+ and Network+ exams, resulting in an impressive 95% pass rate among students on their first attempt.• Facilitated employment opportunities in the Information Technology field for over 50% of my students within a week of graduation.• Dedicated additional time to provide individualized support to students, offering guidance on complex technical concepts and preparing them for the virtual lab simulation sections of exams such as CompTIA A+, Network+, and Security+.• Provided comprehensive training to students on professional development and systematic troubleshooting of technical challenges in real-world corporate environments.

Aug 2016 - Dec 2016

Information Technology Service Technician

2501 Jerome Ave, Bronx, Ny

• Diagnosed, repaired, and installed a wide array of computer hardware devices, including desktops, laptops, multifunction printers, copiers, projectors, monitors, keyboards, mice, routers, switches, VoIP phones, power cables, and network cables.• Offered technical support, guidance, and solutions to over 100 clients, including teachers, students, and faculty staff, addressing common computer issues and software errors.• Executed 10 or more daily software application installations, including Microsoft Office Suite, Programming Development Environments, and CISCO Packet Tracer, to support computer course labs.• Efficiently managed and deployed Windows and other application updates across a fleet of over 100 desktops.

Nov 2014 - Apr 2015
Team & coworkers

Colleagues at ServiceNow

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3 education records

Edward Gonzalez education

Bachelor Of Science - Bs, Information Technology

Monroe College is a private for-profit college and graduate school based in New York City. The college was founded in 1933 and has.

Coding Bootcamp, Computer Science

BloomTech is a 6+ month Computer Science and Software Engineering Academy that provides an immersive hands-on curriculum with a focus.

Comptia A+, Comptia Network+, Comptia Security+, Information Technology Support

Per Scholas is a non-profit organization that provides a 3+ month technical training and career advisement for people from often.

FAQ

Frequently asked questions about Edward Gonzalez

Quick answers generated from the profile data available on this page.

What company does Edward Gonzalez work for?

Edward Gonzalez works for ServiceNow.

What is Edward Gonzalez's role at ServiceNow?

Edward Gonzalez is listed as Software Engineer | Technical Support Engineer @ ServiceNow at ServiceNow.

Where is Edward Gonzalez based?

Edward Gonzalez is based in Orlando, Florida, United States while working with ServiceNow.

What companies has Edward Gonzalez worked for?

Edward Gonzalez has worked for Servicenow, Sandbox Banking, Bloomtech, Astreya, and Per Scholas.

Who are Edward Gonzalez's colleagues at ServiceNow?

Edward Gonzalez's colleagues at ServiceNow include Branndon Delk, Gareth Christiane, Karen Wyatt, Hayes Magnuson, and Jordan Penoyar.

How can I contact Edward Gonzalez?

You can use AeroLeads to view verified contact signals for Edward Gonzalez at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Edward Gonzalez attend?

Edward Gonzalez holds Bachelor Of Science - Bs, Information Technology from Monroe College.

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