Edward Mccarty Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

• Professionally support and educate customers nationwide in resolving issues relating to hardware and performance of networking, coaxial video, streaming video, and other emerging product categories.• Create escalations as needed and documentation for customer issues through ticketing and call tracking systems.• Communicate efficiently to troubleshoot software and hardware issues in Spectrum products and customer hardware on the Spectrum network.• Effectively resolve customer concerns while maintaining team goals of first call resolution, prevention of unnecessary technician appointments, and overall high quality customer service.• Contribute, as invited, to company-wide special projects and call center initiatives.

Jeffersonville, Indiana, United States

• Fostered community relationships and coordinated outreach efforts with other program and facility directors as part of the Branch Leadership Team.• Ensured high quality in the planning and execution of engaging aquatics-related programming, including swim lessons, branch-wide family events, staff and public first aid training, and other programs based on community need and feedback.• Resolved patron issues in a timely and positive manner, including collaboration with other YMCA departments.• Directly ensured high quality facility operation through implementation of standards from YMCA-USA, YMCA of Greater Louisville and KY/IN state health departments; drafting of new branch or department policies; and routine lifeguard skills certification and reevaluation.

New Albany, Indiana, United States

• Ensured compliance with the health department and YMCA standards by maintaining pool equipment and chemical storage.• Supervised the aquatics center and lifeguards (ages 16-40+).• Resolved patron issues in a timely and positive manner, including collaboration with other YMCA departments as necessary.• Managed staff responsibilities, including the fair execution of secondary lifeguarding duties by all aquatics staff.• Directly coordinated tasks with the Aquatics Director to maintain high quality facility operation, including routine lifeguard skills evaluation, certification, review and re-instruction.

New Albany, Indiana, United States

• Resolved patron issues in a timely and positive manner, including collaboration with other YMCA departments.• Directly ensured high quality facility operation through implementation of standards from YMCA-USA, YMCA of Greater Louisville and KY/IN state health departments; and routine lifeguard skills certification and reevaluation.• Planed and led engaging swimming exercises for youth (ages 5-16).• Supervised the aquatics center and lifeguards (usually ages 16-25), managing staff responsibilities and resolving patron issues in a timely and positive manner.• Assist with regular lifeguard skills review and re-education, and other duties as necessary to maintain safe facilities operation.

• Collaborated across multiple staff teams as a liaison for the needs of camp participants and their volunteer leaders.• Trained staff (ages 14-45+) in outdoor & emergency response skills, youth counseling, and communication.• Cooperated in Council-level committees for proper execution of training and programming in the off-season.• Performed routine evaluations to identify areas for improvement in camp programs or facilities.

Seymour, Indiana, United States

• Developed quality instructional, laboratory, and classroom experiences for 7th grade students regarding geology, biology, chemistry, physics, engineering, and the scientific method.• Adapted science curriculum using data-driven methods on a per-class basis to enhance student success.• Sourced and adapted materials to meet state learning objectives while collaborating with different departments to harness cross-curriculum potential.

New Albany, Indiana, United States

• Ensured quality and routine educational experience in the absence of the regular teacher.• Implemented existing lesson plans to fulfill outlined learning objectives. • Provided flexible support as necessary to help other teachers and faculty maintain a safe and educational environment for students.

Southern Indiana

• Ensured quality and routine educational experience in the absence of the regular teacher.• Implemented existing lesson plans to fulfill outlined learning objectives. • Provided flexible support as necessary to help other teachers and faculty maintain a safe and educational environment for students.

• Executed engaging aquatics programs for campers ages 6-12.• Trained staff (ages 14-25) in outdoor and emergency response skills, youth counseling, and communication.• Cooperated during the off-season in Council-level committees for proper execution of continued training or programming.• Coordinated with other program area directors and the camp leadership team to maximize opportunities for quality youth development during resident camping sessions.• Provided documentation that staff, programs and facilities exceeded the minimum safety and quality standards of the local government authorities, as well as the BSA’s National Camp Accreditation Program.

Sheperdsville, Ky

• Worked closely with camp participants and staff teams to ensure a positive camp experience.• Assisted in leading and coordinating daily adult leader meetings and training sessions.• Led weekly special programs for campers, particularly those relating to the BSA’s Order of the Arrow program.• Coordinated on-site and off-site volunteers and staff to provide realistic trainings for developing adult leaders and year-round quality Scouting programs.

Charlestown, Indiana, United States

• Planned and executed engaging forestry and science programs for campers ages 6-12.• Trained staff (ages 14-25) in outdoor skills, youth counseling, and communication.• Cooperated with other program area directors and the camp leadership team to maximize opportunities for quality youth development during resident camp sessions.