As the multi-location Mechanical & Safety Training Manager,  Assisted with the training creation and administration implementation and of the CRM software. (SamPro & TechAnywhere).  Created and implemented a companywide comprehensive Safety Program and culture. Developed and delivered product and industry technical training to all service, maintenance, sales, and installation technicians. Spearheaded the updating and implementation and transfer over of the existing fleet vehicle GPS monitoring system. Developed and fostered relationships with local trade schools. Was the liaison between us and all manufacturers’ sales and field technical representatives. Developed and delivered product and technical training to all service, maintenance, sales, and installation technicians.

As the multi-location Operations Manager, I lead a team of over 95+ diversely skilled team members. Direct job duties included, but are not limited to, manager selection and retention, sales people selection and retention, employee selection and retention, P & L responsibilities, daily operations, managing the sales department and providing support and product expertise to sales associates, system design, safety, commercial sales, technical training, residential and commercial customer assurance, creation and implementation of a field sales book as well as the creation and implementation of a field flat rate service guide.

As the Operations Manager, I lead a team of 62 diversely skilled individuals. I established and administered the Key Operating Metrics driving improved customer satisfaction and earnings. Direct job duties include, but are not limited to, employee selection and retention, P & L responsibilities, daily operations, providing product expertise to sales associates, system design, safety, commercial sales, residential and commercial customer assurance and inventory control.

Responsible for managing, creating and administering the goals that helped grow this 66+ employee location to over $18 million in yearly gross sales. Job duties included but were not limited to employee selection and retention, P & L responsibilities, assisting sales associates in every aspect of their expertise, system design, safety, commercial sales, residential and commercial customer assurance, developing training classes and administering continuing education protocol to ensure technicians were up to date on industry changes as well as fluid in mechanical aptitude.

Served as the Customer Assurance Manager for Carrier CSD which covered the West Coast of Florida. He worked with Carrier Sales Teams as well as local HVAC contractors by providing unequalled training and support in both residential and commercial aspects of the business as well as but not limited to handling of the company’s high-profile customer and end-user disputes from onset to resolution. Developed relationships with local trade schools by donating equipment and opening my dealer specific training classes to their graduating students for additional training. Developed and administered dealer training ranging from manufacturer specific education to general trade knowledge.