Maximize business performance• Role-model company values and expect exceptional customer service.• Meet and exceed top-line sales goals.• Manage operational expenses and control costs to meet bottom-line budget goals.• Control and maintain company assets and inventory.Operational standards• Ensure merchandise and store standards are implemented consistently.• Deliver a clean and well maintained facility and safe, secure environment.• Ensure tools, reports, and equipment are available to perform all job responsibilities.• Maintain effective and efficient processes and systems.• Analyze budget variances and initiate corrective actions.• Utilize company reports to analyze business trends and develop plans for areas in need of improvement.• Maintain compliance and administrative documentation.Leadership• Build and maintain a positive culture within the store.• Motivate and lead a diverse team to achieve business goals and objectives.• Root-cause analysis and problem solving.• Interview and hire top talent.• Mentor, train, develop, and evaluate staff.• Give consistent and effective feedback.• Provide information and communicate effectively.• Use data, information, and experience to make informed decisions.• Manage payroll and processing procedures.

Solely responsible for the successful operation of a leased shoe department.•Recruited, hired, and trained new sales associates; acted as contact person for all HR issues.•Reconciled register funds and completed reports on sales revenue.•Maintained all company owned equipment.•Created staff schedules based on business needs.•“Grand opened” this operation, including installation, set-up, merchandising, and employee training.